When we showed up they beds were freshly slept in. It looked as if people had just woke up and left. Cigarette butts, beer, dirty dishes a d clothes. I couldn’t contact the customer and my kids were hungry so I went to get pizza and when I arrived back, my family was upstairs because they heard people coming in and out of the house. They had our code to get in. We left immediately for my family’s safety. The host said they’ll do a full refund when we finally spoke later that night. 1 month later and we still have not received the refund. I’m searching for a way to report this fraud or to have Vrbo refund me but no luck yet.