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Anmeldelser af Hilton Garden Inn Birmingham Brindley Place

4 out of 5
Hilton Garden Inn Birmingham Brindley Place
1 Brunswick Square, Birmingham, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 511 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 287 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 99 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 60 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 46 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Dorthe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lækkert hotel
Super lækkert hotel med god stemning centralt liggende for bus og cafere
Overnattede 3 nætter i marts 2020
Svar fra KM den 7. jun. 2020
Thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Jane

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked this hotel as we where going to the utilita arena, it was only a 7min walk, rooms were adequate with all usual facilities, the reception staff were friendly and helpful and I would definitely recommend this hotel
Overnattede 1 nat i maj 2024

8/10 Udmærket

Susan

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra KM den 22. maj 2024
Good morning, Susan thank you for your feedback we look forward to seeing you in the future.

8/10 Udmærket

Donald

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
I liked to quick lifts and plenty of them. I liked the friendly staff I liked the room, although small and a bit dated it was very clean and quiet I liked the air conditioning I didn’t like the bar food, it wasn’t very warm and such strange menu choices. I didn’t like the breakfast, it was cold and I had to change dirty cutlery twice ! The breakfast serving area was not kept wiped down, a messy counter serving top. I did like seeing one member of staff just chopping and tossing over the scrabbled egg pot, it was cold and the serving spoon was disgusting. It was full cold clogged egg. He should have changed the serving spoon. I liked the ladies who cleared the tables quickly.
Overnattede 1 nat i maj 2024
Svar fra Hilton Garden Inn Birmingham Brindleyplace den 19. maj 2024
Dear Donald,We are disappointed to learn about your recent experience with us and would like to extend our sincere apologies for the inconvenience.At Hilton Garden Inn Birmingham, we take guest feedback very seriously and we assure you that appropriate measures will be taken to address the issues you have brought to our attention. We are committed to providing the highest level of service to our guests, and saddened that we fell short in your case. If you would like to discuss this matter further, please do not hesitate to contact us directly.Nonetheless, we hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

Reza

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hilton Garden Inn Birmingham Brindleyplace den 19. maj 2024
Dear Guest,Thank you for taking the time to rate your stay. We look forward to welcoming you back to our hotel soon. Kind Regards Hilton Garden Inn Birmingham Brindleyplace

10/10 Fremragende

Sue

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Enjoyed our overnight stay. Very quiet room - we came by train - we had a lovely weekend The staff were all very pleasant and helpful - breakfast was as expected with a good level of choice. We will happily stay again
Overnattede 1 nat i maj 2024
Svar fra Hilton Garden Inn Birmingham Brindleyplace den 19. maj 2024
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel soon. Kind Regards Hilton Garden Inn Birmingham Brindleyplace

10/10 Fremragende

MICHAEL

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything about our stay was superb and we will be back !
Overnattede 1 nat i maj 2024
Svar fra KM den 13. maj 2024
Good afternoon Michael, thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Isabel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra km den 13. maj 2024
Good afternoon Isabel, thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Jo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, which was so convient for a concert at the arena. Room was lovely, bed comfortable and great shower with toiletries included. Breakfast was very nice and plentiful. Staff very friendly. Would definitely stay again.
Overnattede 2 nætter i maj 2024
Svar fra km den 8. maj 2024
Good afternoon, Jo thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra km den 8. maj 2024
Good afternoon, Donna thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Bonnie

Rejste med partner
The receptionist was so friendly and helpful , amazing location
Overnattede 1 nat i maj 2024
Svar fra km den 8. maj 2024
Good afternoon, Bonnie thank you for your feedback, we look forward to seeing you in the future.

8/10 Udmærket

Mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Whilst I some difficulty with walking longer distances and sometimes use a stick, we were given a disabled room, suitable for a wheelchair user. Unfortunately this wasn’t ideal for us. However, as we were only staying one night we didn’t complain.
Overnattede 1 nat i maj 2024
Svar fra KM den 8. maj 2024
Good afternoon, Mike thank you for your feedback, I can see you had booked an accessible room which you are correct are for wheelchair users and anyone who may think they require this room type. Sorry to hear it was not ideal for you on this occasion, If you are to book with us in the future we would recommend calling reception in the future to see if they have another room they can move you to. We do hope to see you in the future.

10/10 Fremragende

Janette

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staffare all very lovely and friendly. The hotel is in a great spot.
Overnattede 1 nat i april 2024
Svar fra KM den 30. apr. 2024
Good evening, Janette thank you for your feedback, we look forward to seeing you in the future.

2/10 Forfærdeligt

chris

Synes ikke om: Overnatningsstedets tilstand og faciliteter
The bed was aweful, lumpy, creaking.. very poor quality. the heating system didn't work, overall poor value for money
Overnattede 2 nætter i april 2024
Svar fra KM den 30. apr. 2024
Good evening, Chris thank you for your feedback I have flagged your heating issue to our maintenance team we are sorry to hear the bed was not to your satisfaction on this occasion I have addressed this with the relevant department as our bedroom refurbishment any day now to which all beds will be replaced.

10/10 Fremragende

Julie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was superb. We really enjoyed our stay. The only negative was the parking space. It was extremely difficult getting out of the car park... luckily my partner is an excellent driver.
Overnattede 1 nat i april 2024
Svar fra km den 22. apr. 2024
Good morning, Julie. thank you for your feedback we look forward to seeing you in the future.

8/10 Udmærket

Adam

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
👍
Overnattede 2 nætter i april 2024
Svar fra km den 22. apr. 2024
Good morning, Adam thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Nina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice area to stay with close up market amenities without being in the thick of it. Great for an overnight stay for the theatre. A bit of a walk to the Hippodrome though.
Overnattede 1 nat i april 2024
Svar fra km den 11. apr. 2024
Good morning, Nina thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

David

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in central area. Convenient for shopping and night life. 2nd time I have stayed here and looking to book again shortly.
Overnattede 1 nat i april 2024
Svar fra km den 8. apr. 2024
Good afternoon, David thank you for the feedback, we look forward to seeing you in the future.

10/10 Fremragende

Laurent

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Overnattede 1 nat i marts 2024
Svar fra km den 20. mar. 2024
Good afternoon, Laurent thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

kevin

Overnattede 1 nat i marts 2024
Svar fra km den 8. apr. 2024
Good afternoon, Kevin thank you for the feedback, we look forward to seeing you in the future.

8/10 Udmærket

Simon

Overnattede 1 nat i marts 2024
Svar fra km den 25. mar. 2024
Good afternoon, Simon thank you for feedback we look forward to seeing you in the future.

10/10 Fremragende

Adie

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Free cocktails for my birthday 😀
Overnattede 2 nætter i februar 2024
Svar fra km den 27. feb. 2024
Good morning, Adie. Thank you for your feedback we look forward to seeing you in the future.

6/10 Okay

Damon

Rejste med partner
Synes godt om: Rengøring
The noise from the lift sounded like a crying dog all night. Felt as if everywhere aside from the lobby needed a bit of an update. Staff were ok but didn’t seem friendly at all. Didn’t even know there was a second floor. Facilities in the toilet were really small which was strange.
Overnattede 1 nat i februar 2024
Svar fra km den 27. feb. 2024
Good morning, Damon. Thank you for your feedback we are sorry to hear you where near by a lift that was making a noise all night our bedroom and corridor refurbishment due to start this year. we have 7 floors at the hotel.

8/10 Udmærket

Halimah

Overnattede 2 nætter i februar 2024
Svar fra km den 22. mar. 2024
Good afternoon, Halimah thank you for your feedback we look forward to hearing from you.

8/10 Udmærket

Dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Great contingency planning.
All the usual comments about comfort etc. were overshadowed by the fact that we needed to be evacuated at 3am Saturday morning. However, the staff did everything they could and made sure the crisis did not tune into a drama. Well done.
Overnattede 2 nætter i februar 2024
Svar fra km den 20. feb. 2024
Good morning Dean, thank you for your feedback, Saturday morning was very challenging for both staff and guest due to the burst pipe however we are happy to hear you felt that this was managed to the best of our ability, we have refunded all guest there accommodation cost for the Friday night. If you have pre paid Expedia please do contact them for your refund.

2/10 Forfærdeligt

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Water feature
Hotel itself was fine and reception staff were lovely, we were evacuated at 3am due to boiler/water issue... Little to no communication, finally moved us to novotel where we waited for several hours, again with little to no comms as to what was happening... Started queueing (only because others were), and were allocated a hotel a few mins walk - still no communications really... Got to new hotel at 7am ish... Woken up at 8.30 by kids running up & down the hall and slamming doors... Advised 2nd night that water was fixed... Water stopped working whilst he was mid shower covered in bubbles... Staff had no idea... Wont be rushing back
Overnattede 2 nætter i februar 2024
Svar fra km den 19. feb. 2024
Good afternoon, Jo thank you for your feedback. Due to the unforeseen circumstance with the burst hot water pipe that affected the whole all guest where given a full refund and have been communicated to via there booking platform. We have also taken on board all feedback with regards communication and further training will be carried out.

8/10 Udmærket

neil

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra km den 20. feb. 2024
Good morning, Neil thank you for your feedback, we look forward to seeing you in the future.

8/10 Udmærket

Janet

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close to the arena and restaurants. Rooms comfortable and all staff helpful and frindly
Overnattede 1 nat i februar 2024
Svar fra km den 19. feb. 2024
Good morning, Ian thank you for your feedback we look forward to seeing you in the future.

2/10 Forfærdeligt

Jamie Kerr

Overnattede 1 nat i februar 2024
Svar fra km den 19. feb. 2024
Good morning, Jamie thank you for your feedback we look forward to seeing you in the future. As we do appreciate your stay with us on this occasion was not to our normal standard due to the burst pipe.

8/10 Udmærket

ian

Overnattede 1 nat i februar 2024
Svar fra km den 19. feb. 2024
Good morning, Ian thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Alfie, Shrewsbury

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bed was comfy and everything was clean and well kept.
Overnattede 1 nat i februar 2024
Svar fra km den 15. feb. 2024
Good afternoon, Alfie thank you for your feedback, we look forward seeing you in the future.

8/10 Udmærket

Robert

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra km den 16. feb. 2024
good afternoon, Robert thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Rob

Overnattede 1 nat i februar 2024
Svar fra km den 15. feb. 2024
Good morning, Rob thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Hayley

Overnattede 1 nat i februar 2024
Svar fra km den 13. feb. 2024
Good morning, Hayley thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

AMANDA

Overnattede 1 nat i februar 2024
Svar fra km den 13. feb. 2024
Good morning, Amanda thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Solat

Overnattede 1 nat i februar 2024
Svar fra km den 12. feb. 2024
Good afternoon, Solat thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Alison

Overnattede 1 nat i februar 2024
Svar fra km den 20. mar. 2024
Good afternoon, Alison thank you for your feedback, we look forward to seeing you in the future.

8/10 Udmærket

Jacqueline

Overnattede 1 nat i februar 2024
Svar fra km den 12. feb. 2024
Good morning, Jacqueline thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

david

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel.
Great hotel. Perfect location for arena and broad street. Friendly staff and great breakfast
Overnattede 2 nætter i januar 2024
Svar fra km den 9. feb. 2024
Good morning, David. thank you for your feedback we look forward to seeing you in the future.

10/10 Fremragende

Matthew

Overnattede 1 nat i februar 2024
Svar fra km den 6. feb. 2024
Good morning, Matthew thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Lee

Overnattede 1 nat i februar 2024
Svar fra km den 6. feb. 2024
Good morning, Lee thank you for your feedback, we look forward to seeing you in the future.

8/10 Udmærket

Martin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable and great location for Utilita Arena
Overnattede 1 nat i januar 2024
Svar fra km den 31. jan. 2024
Good morning, Martin thank you for your feedback. We look forward to seeing you in the future.

10/10 Fremragende

Carol

Overnattede 1 nat i januar 2024
Svar fra km den 31. jan. 2024
Good morning, Carol thank you for your feedback. We look forward to seeing you in the future.

10/10 Fremragende

Osazee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Shopping, cleanliness, transportation and convenient
Overnattede 4 nætter i december 2023
Svar fra km den 24. jan. 2024
Good morning, Osazee thank you for your feedback. we look forward to seeing you in the future.

10/10 Fremragende

Leanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra km den 23. jan. 2024
Good morning, Leanne thank you for your feedback, we look forward to seeing you in the future.

10/10 Fremragende

Janice

Overnattede 2 nætter i januar 2024
Svar fra km den 23. jan. 2024
Good morning, Janice thank you for your feedback, we look forward to seeing you in the future.

8/10 Udmærket

Lynda

Overnattede 1 nat i januar 2024
Svar fra km den 22. jan. 2024
Good morning, Lynda thank you for your feedback, we look forward to hearing from you.

8/10 Udmærket

Brian

Overnattede 1 nat i januar 2024
Svar fra km den 18. jan. 2024
Good morning, Brain thank you for your feedback we look forward to seeing you in the future.

8/10 Udmærket

Darren

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra K.Miller den 14. jan. 2024
Dear Darren,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. Please, accept our apologies for any dissatisfaction you experienced during your visit We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team

2/10 Forfærdeligt

Elizabeth

Overnattede 1 nat i januar 2024
Svar fra K.Miller den 14. jan. 2024
Dear Elizabeth,Thank you for choosing to stay with us at Hilton Garden Inn Birmingham Brindleyplace and for taking the time to share your experience with other travelers. It is our committed aim to provide the very highest levels of service and to meet the expectations of each of our guests and I am truly sorry that on this occasion it was not the case.We appreciate your feedback as it enables us to improve our service delivered and we hope to welcome you back again soon.Kind regards, Hilton Garden Inn Birmingham Brindleyplace Team