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Anmeldelser af Copthorne Hotel Merry Hill Dudley

4 out of 5
Copthorne Hotel Merry Hill Dudley
The Waterfront, Level Street, Brierley Hill, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 469 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 345 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 125 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 36 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 1003 anmeldelser" "

8,6/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Philip

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Overnattede 3 nætter i maj 2024
Svar fra Operations Manager den 8. maj 2024
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Thilan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Operations Manager den 8. maj 2024
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

julia

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good location and quiet
Overnattede 1 nat i maj 2024
Svar fra Operations Manager den 8. maj 2024
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

David

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good night sleep rooms clean could hear through walls. Did sleep good
Overnattede 1 nat i maj 2024
Svar fra Operations Manager den 8. maj 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Jonathan

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Overnattede 1 nat i april 2024
Svar fra Operations Manager den 30. apr. 2024
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Martin, County Durham

Forretningsrejsende
Synes godt om: Service og personale
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Overnattede 2 nætter i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

David

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 1 nat i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Kerwin

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Overnattede 2 nætter i april 2024
Svar fra Operations Manager den 11. apr. 2024
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

joanne

Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 22. apr. 2024
Dear Joanne,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Graham

I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 30. mar. 2024
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very freindly staff, great room and breakfast. Bar cocktails were from ready made bladder bags which was disappointing.
Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 30. mar. 2024
Dear Paul,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Josephine

Rejste med partner
Very quick check in, room was clean comfortable and warm. Restaurant was nice too, thank you
Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 24. mar. 2024
Dear Josephine,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Darryl

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Rooms need some TLC outdated and need painting etc
Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 23. mar. 2024
Dear Darryl,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i marts 2024
Svar fra General Manager den 11. mar. 2024
Dear Daniel,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

8/10 Udmærket

Anthony

Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 30. mar. 2024
Dear Anthony,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Karen

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at this hotel are incredible. Nothing is too much trouble and everything is done with a smile. They are efficient, kind,and helpful. The pool is lovely, the food excellent. Going to the Copthorne in Merry Hill is like home from home.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 11. mar. 2024
Dear Karen,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As usual, the staff are excellent. They are welcoming and efficient and very friendly. I had made 3 separate reservations as i wasn’t sure how long i needed to stay. The changing that was necessary was made very easy and kindly done. This hotel has the best staff I have ever encountered. The health club is lovely too.
Overnattede 1 nat i marts 2024
Svar fra Operations Manager den 3. mar. 2024
Dear Karen ,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Rebekah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing two night stay at this hotel, it was for my friends birthday and they looked after us both. Each person we spoke to and served or helped us were amazing and so friendly! Shelley on night one in the restaurant was so friendly and made us feel at ease. I asked a couple questions and nothing was too much effort! We can not wait to book our next stay with you for another spa and shopping day.
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 25. feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Rebekah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 25. feb. 2024
Dear Rebekah,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We liked being able to use the pool and hot tub. Room was very comfortable. Staff were friendly and helpful
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 28. feb. 2024
Dear Emily,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Louise

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The swimming pool and spa was not exclusive to the hotel so we didn’t use as the complex was very busy
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 21. feb. 2024
Dear Louise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can and to praise those team members where appropriate.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Elaine

Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Elaine,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Victoria

Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Victoria,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Denise,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good rooms great Swimming pool,
Overnattede 2 nætter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Kerry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Kerry,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Francesca

Overnattede 3 nætter i februar 2024
Svar fra Operations Manager den 13. feb. 2024
Dear Francesca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Diane

Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Diane,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

James

Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear James,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

PM

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent overnight stay
Overnight stay in a comfortable bed in a clean room with all the facilities you would expect to find. Staff were very helpful, friendly and polite and the food at dinner and breakfast was plentiful and tasty and started @ 6:30am
Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Reviewer,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Phil

Overnattede 1 nat i februar 2024
Svar fra Operations Manager den 8. feb. 2024
Dear Phil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 31. jan. 2024
Dear Rebecca,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Anita

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Staff were really friendly and helpful. Rooms cleaned to exceptionally high standard. Whole hotel looked a bit tired but the excellent customer service more than made up for this. Used the spa facilities steam, sauna, jacuzzi and warm pool. Excellent value for money. Really comfortable stay.
Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 31. jan. 2024
Dear Anita,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Trevor

Overnattede 1 nat i januar 2024
Svar fra General Manager den 26. jan. 2024
Dear Trevor,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

6/10 Okay

Michael

Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 22. jan. 2024
Dear MIchael,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Andrew

Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 19. jan. 2024
Dear Andrew,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Kafil Uddin

Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 17. jan. 2024
Dear Kafil,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

6/10 Okay

Richard

Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 15. jan. 2024
Dear Richard,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

David

Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 15. jan. 2024
Dear David,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Diane

Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 15. jan. 2024
Dear Diane,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Lisa

Synes godt om: Rengøring, service og personale, værelsets komfort
Weekend Leisure Stay
Staff are really friendly and welcoming. Hotel itself is a bit dated but facilities are good and the hotel is clean. Free parking, great location for Merry Hill shopping and a short drive from Dudley zoo and castle.
Overnattede 2 nætter i januar 2024
Svar fra Operations Manager den 9. jan. 2024
Dear Lisa,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager

2/10 Forfærdeligt

Amanda

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hygiene and clanliness is awful 2 rooms literally un acceptable standard Reported no Housekeeping had to clean myself Spoke to management still waitingbfor response from them .
Overnattede 1 nat i januar 2024
Svar fra Operations Manager den 9. jan. 2024
Dear Amanda,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.I have contacted you directly today.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Kerwin

Overnattede 2 nætter i december 2023
Svar fra Operations Manager den 22. jan. 2024
Dear Kerwin,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

8/10 Udmærket

Sammy

Synes godt om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Operations Manager den 31. jan. 2024
Dear Sammy,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager

10/10 Fremragende

Keeley-Anne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Just needs a little updating as it look very modern from the outside but the rooms only look very dated but it was a lovely stay and I would stay again the staff was all very nice
Overnattede 1 nat i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Keeley-Anne,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Fremragende

Farhaan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Farhaan,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Fremragende

Nigel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We ended up arriving extremely late - all front desk staff very helpful and rooms comfortable.
Overnattede 1 nat i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Nigel,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Fremragende

Rob

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnighter to visit the office. Easy check-in, good size room, large comfortable bed, trouser press, iron, ironing board, tea&coffee,bath and shower,good toiletries.
Overnattede 1 nat i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Rob,We really appreciate your positive review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager

10/10 Fremragende

Joanna

Overnattede 2 nætter i december 2023
Svar fra General Manager den 29. dec. 2023
Dear Joanna,We really appreciate your positive rating following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Stuart FlemingGeneral Manager