Hotel i Birchwood Oaks, Verona

"Overall the stay was great! We had a problem with the parking lot being full when we got back on Saturday night, but they helped us figure something out. Room was clean and cozy."

"The hot tub is super cold. Called front desk and there's no way to make it warmer. The pool was cold yet warmer than the hot tub. They wouldn't switch our room to a 1 bed when we ended up not needing 2 beds. Actually wouldn't let us cancel our room at all when we no longer needed it."

"The waterpark is excellent for kids. Our daughter played for hours and it’s a really nice amenity. We will certainly return for a day pass. The hotel room was clean and spacious, but dated. That goes for all the hotel. You can hear the guests staying above you and when people are talking as they pass outside your room, as if you’re part of the conversation. The breakfast area layout was awkward and the options weren’t very appetizing, so we skipped it."

"Great"

"There was a good variety of breakfast items. Front desk staff was easy and polite to work with. The pool needed a little attention (sand and starburst wrappers). The beds were a little hard. Those are nitpicky things though. This was a very good value stay."

"The staff was absolutely wonderful! I can’t thank them enough for a great stay with my family!"

"5 stars all the way. No issues."

"The staff was friendly and quick with check-in. We loved the food store selection since we had to eat that for dinner due to the tornado warnings. The room was clean and comfortable. The continental breakfast was filled with a variety of hot and cold food. The hot food was sausage patties, breakfast potatoes with peppers, egg patties, oatmeal, waffles, and toast. The cold food included yogurt, a variety of cereals, hard boiled eggs, and muffins. The coffee was delicious as well! Overall, super...

"Breakfast was good hot nice selection. Did not use pool or hot tub. The woman at check in was great do not know her name she was very nice and helpful "

"The breakfast could be a bit more alternating."

"Great value"

"Watch out! I picked this hotel because it had a shuttle to the airport, BUT when checking in, I was informed that they did NOT have a shuttle on weekends. The front desk was very combative and blamed me, and then Expedia, for the mistake. When I showed them the Holiday Inn website saying that a shuttle was available every day, they said "well you can get Uber or a taxi". A big added cost that should not have happened."

"Our stay was wonderful, and the breakfast was delicious. We loved being away from the city and truly enjoyed the peace and quiet."

"Let me say, right off, that it was a clean place, the staff was great and it was priced right. Not a deal breaker, but there were minor damages in plumbing fixtures and the furniture seemed outdated. The "continental breakfast" and dining room could see improvements in layout and quality. The tables and chairs were basic and utilitarian, low cost-low quality foods, no signage to direct weary travelers to where food and stuffs could be found. Awkward layout of food prep/offering locations...

"The front desk was great always smiling faces and checking in or out was easy. The room was okay for what we paid for but the outlets in some of the walls didn't work so that was just slightly annoying but not a deal breaker. The shower head and the shampoo amenities could've been better but it was passing grade if barely. The laundry room is good and love the key card lock so that nobody can just walk in. The pool was okay. Overall I'd say its a solid 3.7/5"

"Welcoming front desk staff, perfect location for our needs, fireplaces outdoors, pool and workout area were great"