Hoteller nær Big Island

"We’ve stayed here many times and always receive excellent service. I booked a room with a sofa just so we’d be more comfortable watching tv, but we were assigned a room on the first floor that did not have a sofa. Do the price difference from the original room was about $23. No big deal, but Expedia gave us a credit of $25 to use later. I think maybe the young man switched us to the first floor as a courtesy to us since we’re elderly. He prob thought it would be better for us."

"My family came down to visit our son and stayed 3 nights. It was the best experience. I honestly don’t know what all the complaints about noise are about, all 4 lodges were occupied and we had zero noise issues. The room was clean, the property was clean, and it was easy to find. I would definitely stay again!"

"Very cute cabin room. Very clean. Only thing I didn't care for is that the walls are thin and you can hear the neighbor room words for words conversation. "

"Bed uncomfortable, walls not soundproofed. Too noisy, tvs too loud with normal volume from adjacent rooms. Overall not a comfortable environment. "

"Ice machine broken couldn’t get in that room anyway. Digital lock not working had to get a regular key out of lockbox that was ground level. No fun when 62 and need readers to see combo. Blackout curtains hanging off rack. After I showered tub was full of water then before wife could shower it backed up then all kinds of sediment came out of drain. Disgusting. Breakfast provided was two pieces of dried out bread that was there when we checked in. No staff on site. Road construction right outside...