We had 12 family members looking for snow. We had a blast, the place was awesome, clean and new. It was everything we wanted, but I will NOT ever rent again unless they stop using Five Star Vacation. I showed up at some upstairs business room with a taped paper on the door that said gone to deliver something to another property call this number. I did, she said she was 2 minutes away. 35 minutes later I called again, lady said 5 minutes away lots of traffic. 15 minutes later a drugged out girl shows up totally blazing unable to walk or talk coherently. After watching her try to open a combination lock for 10 minutes, I had to do it for her. I thought it was to get the keys to the house I rented but it was just a key to get into the room. Then we get in to the room and some guy shows up, he wants to shut the door and lock it behind me. I kept opening the door and he keeps closing it, I told him not to lock it. I am in a 50 square foot room with a drugged girl and a guy who keeps staring at me. The drugged out girl keeps repeating herself, says I have to sign everything on paper again and give her my credit card used to book and drivers license so she can copy ( after I signed on Docusign already and paid) I refuse to give her my cards and she pulls out a stack of other peoples credit cards and drivers licenses she has with signatures. I think wow you have 25 to 50 peoples identities you can steal. She can't find the pdf, calls someone in Newport Beach. She can't turn on the printer, my grandkids are screaming and crying in the car, remember I have 12 people 4 are under 4, it's been 2 hours now. My daughter comes bargaining in the room almost hits the guy with the door. I finally convince the girl to give me the keys to the house.
Only after I give her my credit card and license. The rest leave and for another half hour I have to deal with the girl trying to read every word on the contract, which she can barely read, I take the 20 papers, quickly sign, she pulls out more keys and I ask for my cards back she says she gave them back. I told her they are in the scanner she can't stand up to check without falling over. I go get my cards and hand her the keys back, you already gave me the keys and I leave. 2.45 hours later I am finally done. I rent places, go to resorts all the time never with this much issues. I will never use Five Star again. I cancelled my credit card just to be safe. I dropped keys back off, the taped sign was still there.
