Dear Christian, thank you for your rating. We are glad that you enjoyed your stay with us and hope you will visit us soon again. Best regards, Kevin Richter Front Office

Dear Majbritt, We appreciate your feedback and are happy to hear your compliments regarding our location, rooftop and especially about our staff. We would be happy to welcome you back soon!

Lieber Gast, danke für Ihre sehr gute Bewertung! Auf bald im AMANO Grand Central! Ihre, Tabea Regelmann Manager on Duty

Dear Neega, thank you very much for your super 5-star-rating! We look forward to welcoming you back! Best regards Tabea Regelmann Manager on Duty

Dear Niels, Thank you very much for this great rating. We are happy that you felt comfortable treated during your whole stay. Hope to welcoming you again! Best wishes Tabea Regelmann Manager on Duty

Hi Grahame,Your feedback is appreciated and it provides us with valuable insights. We are glad to hear that you found our hotel pleasant and our reception staff to your satisfaction. It is unfortunate, however, to learn that your stay was not completely up to your expectations due to the unavailability of some of our facilities. We understand how important it is for our guests to have access to all our amenities, such as the restaurant and the roof-top bar, throughout their stay. Your experience provides a vital perspective for us and we are taking note of your comments. We continuously aspire to provide a comprehensive range of services that cater to our guests' diverse needs and preferences. While we understand your hesitation about a future stay, we would like to assure you that at AMANO Grand Central & Hotel ROMY by AMANO, our primary goal is to provide our guests with the best possible experience. We hope to get another opportunity to serve you better and make your next visit more enjoyable.Best regards,

Hi Steven,es freut mich zu hören, dass Ihnen unsere Lage gefallen hat. Die Lage unseres Hotels in der Nähe des Hauptbahnhofs ist ein Aspekt, den unsere Gäste häufig schätzen. Es ist bequem für diejenigen, die mit dem Zug reisen und bietet einen einfachen Zugang zu den verschiedenen Attraktionen der Stadt.Auch Ihre Bemerkungen zu unseren Zimmern sind sehr erfreulich. Es ist uns ein Anliegen, unseren Gästen gut ausgestattete und komfortable Unterkünfte zu bieten. Ihr positives Feedback zeigt uns, dass wir in dieser Hinsicht erfolgreich sind.Wir hoffen, Sie in naher Zukunft wieder im Hotel AMANO Grand Central oder im Hotel ROMY by AMANO begrüßen zu dürfen. Es wird uns ein Vergnügen sein, Ihnen erneut einen angenehmen Aufenthalt zu bereiten.Mit freundlichen Grüßen,

Hi Gabriele,es freut uns zu hören, dass Ihr Aufenthalt in unserem Hotel Ihren Erwartungen entsprochen hat und Sie die günstige Lage unseres Hotels zu schätzen wussten. Ihre Zufriedenheit ist unsere größte Belohnung und motiviert uns, nach Spitzenleistungen zu streben.Wir verstehen, dass die Ästhetik der Umgebung vielleicht nicht Ihren Vorstellungen entsprach. Bei der Wahl unseres Standorts haben wir auf gute Erreichbarkeit und Bequemlichkeit geachtet, damit unsere Gäste die wichtigsten Sehenswürdigkeiten und Verkehrsknotenpunkte der Stadt leicht erreichen können. Wir sind uns jedoch bewusst, dass die Umgebung vielleicht nicht jedermanns Geschmack trifft.Wir bemühen uns ständig darum, dass das Erlebnis unserer Gäste im Hotel über die äußere Umgebung hinausgeht, und konzentrieren uns darauf, erstklassigen Service, Komfort und eine einladende Atmosphäre zu bieten. Ihr Feedback ist für uns sehr wertvoll, denn es gibt uns Hinweise darauf, wie wir das Gesamterlebnis unserer Gäste verbessern können. Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen und hoffen, dass Ihr nächster Aufenthalt noch angenehmer wird.Mit freundlichen Grüßen,

Hi Nazim,Firstly, I would like to take a moment to express my sincere apologies for the experience you had during your stay at our hotel. It is deeply unfortunate to hear that we were not able to meet your expectations this time.Your feedback is crucial to us, it helps us understand the areas where we need to focus our attention and make improvements. From your comments, it is clear that your experience with our reception services and room amenities was far from satisfactory. We want to ensure that our guests receive exceptional service and a comfortable stay, and I am sorry that we failed to provide this for you.The issue with the water charge is indeed a serious one, as the trust and transparency between us and our guests is of utmost importance. I am truly sorry for any misunderstanding that may have occurred.Furthermore, your remarks about the condition of the shower room are concerning. We strive to maintain a clean and comfortable environment for all our guests, and it appears we fell short in this instance.As for the issue of the blocked funds, I regret to hear about this inconvenience. I encourage you to reach out to your booking agency for assistance, as they should be able to provide a resolution in this matter.We assure you that we take your feedback seriously and will use it as a guide to make necessary adjustments and improvements. We hope that despite the unpleasant experience, you will give us another opportunity to demonstrate the high-quality service and hospitality we strive to provide to all our guests.Best regards,

Hi Scott,Your kind words about your recent stay at our hotel truly warmed our hearts. We are delighted to learn that the size of our room met your expectations and that you found its cleanliness satisfactory. Here at Hotel AMANO Grand Central & Hotel ROMY by AMANO, we always strive to provide comfortable and immaculate accommodations for our esteemed guests. Our central location is indeed ideal for those looking for easy access to public transportation, and we're glad you found this helpful during your visit.Your willingness to stay with us again is the highest compliment we could receive. We are thrilled to know that we were able to make your stay a memorable one and look forward to the opportunity of welcoming you back in the future.Best regards,