Hotel i Bergheim, Augsburg

"Its was a last minute hotel for us, and 3 stars is a bit high - but there was a indoor pool that pulled 2 stars from us. Guess no one in Germany speaks English anymore, and there was no services to our stay -"

"We had specifically booked a room with a double bed, but upon arrival, we were assigned a room with two single beds. When we raised the issue with the front desk, the staff showed no willingness to assist or offer any alternative, simply stating that no double rooms were available. However, when we contacted Hotels, and they reached out to the hotel on our behalf, a double room suddenly became available. This lack of transparency and cooperation from the hotel staff was extremely disappointing. Additionally, the overall cleanliness of the hotel was below expectations, and there was a noticeable unpleasant odor both in the common areas and in the room itself. Unfortunately, our experience did not reflect the standards we expected, and we would not recommend this property based on our stay."

"Overordnet hyggeligt rigtig god morgenmad, men airconditionen virkede ikke og mørklægningen kunne vi ikke få ned. "

"Hotellet egner sig tydeligvis bedst til en eller to overnatninger. Vi var i receptionen ang. vi ikke fik rengøring herunder ikke fik tømt skrald, ikke fik nyt toiletpapir osv., uanset om vi satte rengøringsskiltet på eller ej. Men de var ligeglade, så hotellets ambition om, at når du som gæst har en forventning, så vil de ikke bare imødekomme den - de vil overgå dine forventninger, (står der i deres folder på værelset) falder totalt til jorden. I anmeldelserne hvor andre skriver om problemet, skriver de hver gang, at de vil rette op på det og man skal komme ned til dem i receptionen- det er spild af tid. Vi var der 11 overnatninger og fik heller ikke støvsuget eller noget som helst på gulvtæppet, hvor gæster også kan tage dyr med. Så hvis du vil bo på hotellet så anbefaler vi en til to overnatninger. "

"Meget god kvalitet til prisen. Lidt brugsmærker i maling og på nogle møbler, men meget pænt og rent, meget gode senge og super morgenmadsbuffet (der dog manglede tilgængelige håndssprit-dispensere for hygiejnen). "