Hoteller nær Bella Collina Golf Club

"I have never experienced a worse customer experience than here. From the beginning it just seemed very sketchy. We had to fill out a ton of online "paperwork", share our credit card information, passport etc. several times. We talked to two different staff members on the phone, who confirmed that everything was ready for us to check in. Once we arrived, after driving 7 hours with 4 kids, we were ready for an easy check in as promised, but ended up spending 2 hours on this process, because they claimed they hadn't received proper payment, even thoug we could see in our bank, that the money was payed. We had to pay the total amount of our stay twice, to get access to the house, with NO guarantee that we would get our money back. The staff did not care, and they did not try to find a solution to the problem. We were offered no form of compensation at all (wait, the kids got a soda each while they had to wait two hours to get into the house), and when we asked about a compensation the request was smoothly ignored. The aircondtion did not work at all on the first floor, and when we asked it to be fixed, we got a standard reply back, that someone fixed it, which they did not. The refrigerator kept dripping a lot of water, so my kids slipped several times and hurt themselves, which we also mentitoned, but they didn't bother to do anything about that. That said, the house and the facilities are overall ok, but the lack of service is such a huge minus!"

"This will probably be a great hotel. But right now one of the wings where we stayed is under reconstruction which makes it unlivable during the day hours. So if you need to be at the hotel at any time from 8am to 5pm this is not the place for you. If you are visiting the parks during daytime it is a fine place for the price. "

"Fint værelse til prisen, god stor pool. "

"Dette sted er super, med alle de faciliteter man kan ønske sig. Villaerne lidt af alder, men intet der betyder noget, for sengene og køkkenet var bare i orden. Tæt på det hele, Disney, Universal etc. Hvis vi kommer til Orlando igen, vil vi klart komme her igen."

"De har en Lazy river men en badering koster 9 dollars ekstra Per dag Per person. Der gøres ikke rent på værelset eller skiftes håndklæder, først efter 10 overnatninger. Det ville være rart ikke at skulle vaske på en ferie. "

"-Sikkerheden var ikke tilstede idet der var et fremmed par, som fik adgang til vores værelse med andre nøglekort. -Sikkerheden var ikke til stede idet rengøring udbleve gentagne gange pga. vores værelse ikke vare registeret korrekt -Itilfælde af evakuering er dette dybt kritisablet -Ovenstående blev korrigeret ved gentagne henvendelser til receptionen og management -Meget støj fra pool området"

"Værelserne er dejligt store og poolområdet supergodt for børn og voksne. Mange mennesker til morgenmaden, men andet kan næsten ikke forventes da alle bor der for at komme videre ud i en temapark. Vi kommer gerne igen. "

"Vi bookede 5 nætter her, selvom lejligheden var lidt slidt, var dette et super dejligt hotel. Meget hjælpsomt personale, dejligt og roligt poolområde. Gode parkeringsmuligheder Tæt på Disney"

"Hotellet har en fin og relativt central beliggenhed, hvilket gør det nemt at komme rundt i området. Servicen fra personalet var imødekommende, men morgenmadsoplevelsen trak desværre helhedsindtrykket ned. Morgenmaden var inkluderet i prisen, men udvalget var begrænset og ikke særlig indbydende. En af de primære muligheder var hjemmelavede vafler – en ellers hyggelig idé – men både dej og maskiner var i så begrænset omfang, at det var svært at nå at lave dem inden for den korte serveringstid. Derudover begyndte personalet allerede at rydde ned fra kl. 09:10, hvilket føltes lidt for tidligt for et afslappet morgenmåltid. En anden skuffelse var brugen af engangsservice i plastik og pap. Det gav desværre en følelse af lav kvalitet og harmonerede dårligt med moderne bæredygtige principper. Alt i alt et udmærket ophold med en god beliggenhed, men morgenmadsoplevelsen kunne klart forbedres."

"Vi havde to overnatninger på Orlando International Drive North Hotel. Det er valgt, fordi her er gratis shuttle til/fra forlystelsesparkerne ligesom både morgenmad og parkering er inkluderet i prisen. Morgenmad var faktisk overraskende god med både friskbagte vafler, spejlæg, bagels, toast, cereal og frugt samt kaffe, the og juice. I løbet af vores roadtrip i Florida var dette hotellet, hvor vi klart følte, vi fik mest for pengene."

"The location is great and the shuttle service is convenient. Cleaning is restaurant area was not good enough and the food is not really great. Rugs and walls in room buildings are really worn. In general, the hotel looks outdated."

"Big hotel with green grass and pool area. Wifi OK, cleaning fine room with coffe maker, refrigirator and microwave. Walking distance to many restaurants. Breakfast at the hotel is very expensive. 16 dollar incl. service and tax. "

"So damp, humidity in rooms like 90% over 3 days."

"Horrible customer service. "