Dear Ahmet, thank you very much for your review! It was a pleasure to host you in our hotel. As for the cleaning, you are right, we don't provide housekeeping every day. We do it every second day. It was very nice to meet you! :)

Dear Ester, thank you for your review. We have checked the problems in the bathroom which you mentioned. Towel dryer is working, you just need to press the button and hold it for 1 second)

Thank you very much for your feedback!

Hello! Ser, our price on every online bookings web sites are actuall and we dont take more money that is on the voucher of guets booking. You book one bed in hostel, its shared room and its has the most cheaper price, but you thought that it was private room. Private room is more expencive. When we have tried to explain you this you just said - cancel and went even didnt see room. Pleas, just double check your voucher and you will see that you booked shared (not private) room. Hope next time you will stay with us and evaluate our service better. Best regards, admin Daria

Hello ser! Pleas before you book just double check you book private or dorm room. Dorm room is shared room - hostel. We explaine this on reception, also you have voucher, where this information was. I am soory, but it was not our fault. We are so sorry you rated us so low. The service we provide does not depend on which room you have reserved.

Спасибо большое за прекрасный отзыв и благодарим за выбор нашего отеля! Ждем опять в гости!

Dear Rami, thanks for your review! We are happy you enjoyed staying in our hotel. Would be nice to see you again)

Dear Anonymous Guest, thanks for taking time and writing a review. However I haven't understood it at all to give a descent comment upon it) P.S. Rock Hotel First Line is an apart hotel, but we also have one dormitory (shared) room.

Dear Asmaa, thanks for taking time for writing a review. We are sorry you've had such an experience in our dormitory room. On some sites it's allowed to book a bed in dormitory together with a child, who will be accepted free of charge. We couldn't refuse such guests. That is the reason of the room being so overcrowded. We have already begun changing the hotel policy on these sites to prevent it. Our team is sorry for any inconvenience.

Dear Guest, thanks for your review! We are glad you liked staying in Rock Hotel First Line

Уважаемый Владимир, благодарим Вас за выбор нашего отеля, а также за такой подробный отзыв. Мы очень рады, что Вам было комфортно в нашем отеле. Будем рады видеть Вас снова! )

Dear Mehmet, thank you for staying in our hotel and for taking time to write a review. As for your comment, you paid extra for changing the room category from double comfort to two-room apartment, which is more expensive. As for water problems that you've stated, we have already checked the room and will do our best to prevent them.

Dear Guest, thanks for taking time and writing a review. Our apart hotel is located on the 9th floor of a new apartment building Orbi Sea Tower, on the first sea line. We didn't actually get the point of the part about pictures, and the whole point of this anonymous review anyway... Thanks for staing with us!

Dear guest, if you had any problems in our hotel, you should have come up to the reception and tell about your problem. Our receptionist will help in any situation (make TV setting, check internet, etc). Clening is provided free of charge every second day. If you wanted additional cleaning, you should just have asked it!