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The location was close to the Metro and many markets and restaurants. The room was clean and had everything I needed. The front desk personnel was personable and very helpful. The cost was reasonable as well. All in all, I would definitely stay here again.
Richard
Stayed 3 nights in Jan 2024
Response from Albert Buesa, General Manager on 13 Feb 2024
Dear Richard, Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.We're delighted to hear that our prime location provided you with the convenience of nearby public transport and that the variety of shops and restaurants in the area added value to your stay. It's wonderful to know that the cleanliness of your room met your expectations and that you found it well-equipped for your needs. Our team strives to offer helpful and friendly service, so we're particularly pleased that you felt well-supported during your visit. We also appreciate your recognition of our competitive pricing which we believe contributes to an overall satisfactory guest experience.Albert Buesa, General Manager
10/10 Excellent
ZHIYONG
Travelled with family
21 Dec 2023
Liked: Cleanliness, room comfort
ZHIYONG
Stayed 3 nights in Dec 2023
Response from Albert Buesa, General Manager on 3 Jan 2024
Estimado huésped,Nos alegra que se lleven tan magnífica impresión sobre nuestras instalaciones en general y que el apartamento donde se alojaron les haya resultado tan cómodo. Como han podido comprobar, por otra parte, en el momento de la entrega de llaves nuestros apartamentos se encuentran minuciosamente limpios y en perfecto estado. Este es un aspecto en el que nos gusta hacer mucho hincapié.Esperamos que vuelva a visitarnos muy pronto. Un saludo cordial,Albert Buesa, General Manager
We arrived and hostesses were superb. Very friendly and helpful! But the room had nothing for us to exist until we went shopping and we were exhausted! No crackers or tea bag’s or anything that has been in all other places we have been! One tea towel for a week?! We had to go immediately to get something to eat and we were tired from a 13-14 hr flight! Would suggest further investigation for places to stay!
Johanna
Stayed 8 nights in Nov 2023
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Johanna,Thank you for sharing your opinion following your recent stay at Pierre & Vacances Barcelona Sants.We're delighted to hear that our staff's friendliness and helpfulness made a positive impression upon your arrival. Our team strives to provide a welcoming atmosphere for all our guests. We understand that after a long flight, immediate access to refreshments can be comforting. While our apartments are equipped for guests to prepare their own meals and beverages, we take note of your suggestion and will consider ways to enhance our guests' experience upon arrival.We hope to see you again.Best regards,Albert Buesa, General Manager
10/10 Excellent
Norbert
22 Nov 2023
Norbert
Stayed 3 nights in Nov 2023
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Norbert, Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on a future visit. Best wishes,Albert Buesa, General Manager
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Louis, Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.The entire team look forward to welcoming you back on a future trip.Kind regards,Albert Buesa, General Manager
6/10 Okay
Luis
Travelled with family, Business traveller
20 Sept 2023
Very average, nothing spectacular.
Luis
Stayed 1 night in Sep 2023
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Luis, We would like to thank you for this feedback about your experience at Pierre & Vacances Barcelona Sants.We would have liked to have met all your requirements. Any suggestions on how we could have improved your experience?The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,Albert Buesa, General Manager
Good location close to metro. Rooms large sized and clean.
sanjay
Stayed 2 nights in Aug 2023
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Sanjay, Thank you for this great feedback about your recent stay at Pierre & Vacances Barcelona Sants.We are happy to hear that you appreciated our spacious apartments and the high standards which we strive to uphold.We look forward to welcoming you back. Best regards,Albert Buesa, General Manager
Great location to explore Barcelona attractions, close to most of them, took cab few times and walked around, staff was very helpful.
A better lobby with some sitting area and a rest room will add a lot of value to the hotel.
Manish
Stayed 2 nights in Jul 2023
Response from Albert Buesa, General Manager on 12 Dec 2023
Dear Manish, Thank you for this review about your stay with us at Pierre & Vacances Barcelona Sants.We are delighted to hear that you found our location convenient for exploring Barcelona's attractions and that our staff was helpful during your stay. Our proximity to public transport and various attractions indeed makes it easy for our guests to explore the city.We appreciate your suggestion regarding the lobby area and a restroom. We continuously strive to improve our facilities and services, and your feedback is valuable in helping us identify areas for improvement. Please note that our reception area is designed to be functional and efficient, as our main focus is on providing comfortable and well-equipped apartments for our guests.The entire team hope that we may have the pleasure of seeing you again in the future.Kind regards,Albert Buesa, General Manager
Location is somewhat convenient but the units itself leave a lot to be desired. Cleanliness is no good, no housekeeping during our 2 night stay, small units, so much so part of their check-in policy is you pick up your garbage walk to the next street and trash it in the municipal bins
Verified traveller
Stayed 2 nights in Mar 2023
Response from Albert Buesa, General Manager on 11 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback.We are glad our location met your expectations, however, we regret to hear that you were not entirely satisfied and felt that our standards were not those expected. Please do not hesitate to bring any issues or concerns to our attention at the time. Rest assured we have addressed this feedback with our housekeeping team.Moreover, we do have different size apartments available and our team is always happy to assist with selecting the best one for your requirements for future reservations. Our housekeeping policy is mentioned on our website and booking platforms. It is also possible to request extra housekeeping for stays of more than 7 nights.We look would like to welcome you back for an improved visit.Best regards,Albert Buesa, General Manager
This property is located in a lovely residential suburb of Barcelona however in close proximity of two Metro line station so getting into the heart of city is a matter of 20 minutes. Lots of shops, cafeteria and Bars around so if you want to avoid the busy city roads and chill in the local neighborhood then this is right place. You can walk to Camp Nou (Barca Foot Ball Club) from this place :)
FARAH
Stayed 7 nights in Jan 2023
8/10 Good
Alexis
30 Dec 2022
Alexis
Response from Albert Buesa, General Manager on 7 Mar 2023
Dear Alexis,Thank you for rating your recent stay.We are pleased to know that you had a good stay with us.We look forward to welcoming you back. Best regards,Albert Buesa, General Manager
6/10 Okay
Jorge
Travelled with family
30 Dec 2022
Liked: Cleanliness
Disliked: Amenities
We didnt know we had to clean the kitchen and throw out the garbage ourselves before checkout or we would be fined. No room service at all
Jorge
Response from Albert Buesa, General Manager on 13 Jan 2023
Dear Jorge,Thank you for this review about your stay with us at Pierre & Vacances Barcelona Sants.We are sorry to know that you were not entirely satisfied with your stay.We have tried to ensure that it is clearly stated on our website and all other booking sites that housecleaning is not included in your stay. However, a housekeeping service is available for an extra charge.We hope to welcome you again in the future.Best wishes for the holiday season,Albert Buesa, General Manager
8/10 Good
Marcela B
17 Dec 2022
Liked: Cleanliness, room comfort
Marcela B
Stayed 2 nights in Dec 2022
Response from Albert Buesa, General Manager on 13 Jan 2023
Dear Marcela,Thank you for letting us know how you rated your recent stay.We are glad that this was to your satisfaction.We would love to know how we could have improved your experience with us.We look forward to the pleasure of seeing you again in the future. Kind regards,Albert Buesa, General Manager
Size of the room is great and location. We just dont like that we dont have enough towel, Toilet tissue. Good for 1-2 days but not more than 2.
wilson
Stayed 3 nights in Jun 2022
Response from Albert Buesa, General Manager on 30 Jun 2022
Dear Wilson,
Thank you for this feedback about your recent stay at Pierre & Vacances Barcelona Sants.
While we are delighted to know that that you appreciated our location and the spaciousness of your room, we are sorry to hear of the issue you mentioned. Please don't hesitate to let our team know of such concerns as we are always happy to offer prompt solutions for your comfort.
We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,
Albert Buesa, General Manager
You are expected to clean the kitchen and take out the rubbish otherwise they keep your deposit. Also the shower door in flat 303 was missing (previos guest smashed it, would be my guest) and has not been fixed.
We enjoyed the space for our one-bedroom studio and the convenience of the location from MRT. However, I have found the receptionists are not very friendly to answer our questions.
Very convenient and comfortable, and nice to be able to make our own food sometimes.. We hired bikes for our stay, takes about 10 minutes to cycle to Plaça d'Espanya.
Christopher
Stayed 6 nights in Oct 2019
6/10 Okay
Verified traveller
Travelled with group
2 Oct 2019
Liked: Amenities
Property was really nice and the location and I wouldn’t say there was anything wrong.
Easy check in, right on the property. Place is within a 10-15 min walk to Camp Nou which is why we chose it. Nothing fancy but clean and comfortable. Close to shops, restaurants and transportation.
JMNG
Stayed 1 night in Feb 2019
4/10 Poor
Alekzander
7 Feb 2019
Liked: Staff & service
Disliked: Property conditions & facilities
So so
We have a problem with some guests in the same hotel and the noise that they made so and the subway is exaktly under the hotel
Everything was OK , nice hotel placed in a good area , however they did not pay my deposit back . Please don't pay your deposit by card as it's 7 days passed now and they still did not get my deposit back . You have the option to pay it cash which will be 200 euros but at least they will give it back when you leave ...think so .
Ambivalent about this place. On face value it did not look as clean as a hotel room. It was bigger than a hotel room but it did not look to be very clean. It is also weird that they want you to take your rubbish with you at check out
Verified traveller
Stayed 2 nights in Oct 2017
6/10 Okay
Verified traveller
30 Sept 2017
Liked: Cleanliness, room comfort
Ok as a residence but for this price you would expect someone throwing out the garbage and not doing it yourself. We have not used the kitchen but if you do, you must pay additional 30 EUR which is definitely an exaggeration. For sure for this price you can find a hotel.