Hotel i Bangcusay, San Fernando

"Late check out fee"

"No tv"

"Everything was great, except the room had a smell to it. Probably plumbing issues, where it smells like sewer."

"Clogged restroom drainage,smells like sewer.Outdated amenities. food really basic and less per serving."

"We are happy with our room at 231 for family room. Since everyone is happy and the view is amazing we extend our stay. But the receptionist mentioned that 231 was no longer available so they the 208 from the old building with the sane price. Bit disappointed because room smaller then 231 and not upgraded or as beautiful like 231 with same price. Other than that all is perfect. Staff, views and food was perfect."

"Room was very clean, staff are friendly, courteous and always available to help."

"Beautiful landscape with awesome swimming pool and ocean view but the property is somewhat rundown. It’s not being maintained. The hardware in my bathroom is rusty. Definitely looks old and it smelled like sewer after taking a long shower. Room is big but very dull. No character for what is advertised as 5 star hotel. Breakfast is a typical Filipino breakfast; not exciting for a hotel rated as 5 star. "

"I won’t stay there any more. Linen were wornout, towels were discolored, mosquitos & ants all over the room, defective shower, toilet was clogged & after declogging it goes back to slow drain again. It’s way below my expectation. I don’t why you are doing business with this kind of property. "

"Excellent service and location"

"Needs improvements"