4/10 Dårligt
Manuel
Forretningsrejsende
9. feb. 2024
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Worse manager and bartender ever
I was there for an NFL game, so my mood was pretty good. I decided to drink a beer at the bar after an 8 hour trip to get there.
There was happy hour by the time I sat by the bar, so I asked the bartender if happy hour was 2x1 to which he replied yes. So I asked if I could combine 2 different beers and obviously pay for the most expensive one, he looked weird at me but said yes. By the time I asked for the check I could see that I got charged for both, so I asked the bartender why I was being charged for both and then he said that one of them wasn't on the happy hour and the happy hour didn't work like that. That it was just some beers for a cheaper price than normal. I told him he could have told me that from the beginning. I then went to say to the manager that I just wanted him to tell their staff to inform customers properly.
I went to the bar to finish my beer and then I realised the bartender spoke spanish since he was rude enough to tell me if I was familiaised with a saying (quite insulting)
So I told him in spanish that he of course had to be a young and uneducated jerk.
No more than 2 minutes after that, the manager comes to me and asks me if I called his bartender names, so I said yes.
After that, without letting me explain he just told me to leave the bar and that I was lucky to not get kicked out. Don't give these jobs to people who can't handle them. I've never had a bad experience in a hotel before in more than 20 years traveling around the world.
Manuel
Overnattede 2 nætter i januar 2024