Hoteller i Bắc Hà

"good"

"The room was very clean and quite. The staff was polite, helpfull and respectfull. An good location near a park, a mountain walk, restaurant and grocery store. I would recommend this hotel to friends and familly."

"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"Don’t know much about this property because we were just there for a night stay."

"Lovely modern place with a kind staff. Room is compact and comfortable. "

"No service, no information, we went to get breakfast 9:15 but apparently breakfast ended at 9am we were not informed of this. We took the free bottles of water from the room, and they tried to charge us for them, because they were cold(we put them in the fridge) There was a hole in the bathroom door. The douche/bidet/hose was leaking, so the bathroom floor was flooded all the time. No one can speak any English, so communication is via translator apps "

"We used the room to store luggage and shower before getting on the night train. It was clean and very close to the train station. The staff was very helpful and patient even with my language barrier. "

"An great place to stay. Staff very friendly and helpful. The breakfast lady cook, excellent, always had a good chat with my partner. Excellent food and fresh food. "