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Anmeldelser af Cambria Hotel Austin Downtown

3 out of 5
Cambria Hotel Austin Downtown
68 Eeast Ave, Austin, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 261 af i alt 420 anmeldelser" "
Bedømmelse på 8 − Udmærket. 62 af i alt 420 anmeldelser" "
Bedømmelse på 6 − Okay. 46 af i alt 420 anmeldelser" "
Bedømmelse på 4 − Dårligt. 27 af i alt 420 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 420 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,6/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Janet

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location right on Rainey St. and within walking distance to downtown nightlife. Beautiful modern facility, with large rooms.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Daniel

Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in process. Room was nice and clean and the staff was helpful. The pool area was also very nice.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Karla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Juan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Should tell people upfront that you have to pay for valet up front. Tv kept going out.
Overnattede 2 nætter i maj 2024
Svar fra Beverly den 13. maj 2024
Thank you for your feedback, we will get with our staff to ensure we do mention our valet.

10/10 Fremragende

Jordyn

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I went for a girls trip and the hotel is brand new and super nice. Had a couple problems with the AC but it all worked out. The location is right off the highway and right on Rainey Street.
Overnattede 2 nætter i marts 2024
Svar fra Jeremy den 10. maj 2024
Thank you for the positive review and feedback regarding your stay.

8/10 Udmærket

Randi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A few steps away from Rainey Street! Conveniently located and easy to Uber from!
Overnattede 4 nætter i maj 2024
Svar fra Maiah den 10. maj 2024
Thank you for your review!

6/10 Okay

Leslie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overpriced for what was listed.
Overnattede 2 nætter i april 2024
Svar fra Beverly den 9. maj 2024
Thank you for the feedback.

2/10 Forfærdeligt

Benjamin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Got to hotel at 10pm. Room key provided, went to room and was completely trashed and dirty. I found out this had also occurred with other individuals who had traveled earlier in the day. Too 20 min to change rooms but did not provide me with a new key until the next day. Was told I was going to receive a free night comp and breakfast but neither were given. Disappointed.
Overnattede 3 nætter i maj 2024
Svar fra Beverly den 7. maj 2024
We are so sorry to hear you did not have a good check in experience. Would you mind providing feedback so we can address the issues?

10/10 Fremragende

Maggie

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Jeremy den 6. maj 2024
Thank you for the positive review!

8/10 Udmærket

Jeanette, Liberty Hill

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is beautiful and new. Gorgeous lobby and heated pool. I was disappointed regarding parking is valet only. There’s construction all around the area. Not walkable.
Overnattede 1 nat i maj 2024

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 3 nætter i maj 2024
Svar fra Jeremy den 6. maj 2024
Thank you for the positive review!

10/10 Fremragende

Jesse

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is in the center of all entertainment, friendly, clean.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Trey

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 2 nætter i april 2024
Svar fra Beverly den 4. maj 2024
Thank you for your feedback.

10/10 Fremragende

KIM, HENRICO

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the staff- Mark, Carlos and the bartender who makes this soul drink-were amazing. I will definitely be back.
Overnattede 3 nætter i april 2024
Svar fra Beverly den 2. maj 2024
Thank you for your feedback we are glad our staff provided the best customer service we hope to see you in the near future again!

10/10 Fremragende

Brittany Ann

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved how close it is to Rainey St!
Overnattede 3 nætter i april 2024
Svar fra Beverly den 1. maj 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

10/10 Fremragende

Amy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The place was beautiful and clean with awesome location and pool. I DID NOT like how much parking was per night, I cant believe they can charge that much for guest that already pay alot per night, and restaurant service was poor. We sat waiting for service for a while and ended up just walking down to IHOP, we werent the only guest that ended up walking out. But over all i would return as long as i didnt have a vehicle.
Overnattede 6 nætter i april 2024
Svar fra Beverly den 29. apr. 2024
Amy,Thank you for your feedback I'm so sorry t hear about the restaurant we hope that your next stay with us we can make it up to you.

10/10 Fremragende

Ksenia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gorgeous hotel! Clean and staff is super friendly. Highly recommend it.
Overnattede 2 nætter i april 2024
Svar fra Beverly den 29. apr. 2024
Thank you for your feedback we hope to see you in the near future.

6/10 Okay

Aaron

Synes godt om: Service og personale
Overnattede 3 nætter i marts 2024
Svar fra Marc G. den 27. apr. 2024
Good morning,Thank you for choosing to stay with us. We appreciate you filling out the guest survey. Are you able to provide more detail on why you scored us a 3 out of 5?

2/10 Forfærdeligt

Jerry

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
This stay has been crazy to say the least room was swapped because someone was already in it and I walked in on them very awkward then my new room's toilet didn't work so there was a massive turd that I had to put up with until the morning VERY DISAPPOINTED
Overnattede 1 nat i april 2024
Svar fra Beverly den 25. apr. 2024
We are so sorry to hear you did not have a good experience with us. Would you mind providing feedback so we can address the issues?

10/10 Fremragende

Stephanie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed staying here!
Overnattede 2 nætter i april 2024
Svar fra Jeremy den 24. apr. 2024
Thank you very much for the positive review!

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Jeremy den 24. apr. 2024
Thank you very much for the positive review!

10/10 Fremragende

Dana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Beverly den 24. apr. 2024
THANK YOU FOR YOUR FEEDBACK

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Beverly den 23. apr. 2024
Thank you for your feedback Laura we are glad you enjoyed your stay with us.

6/10 Okay

Gene

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Amenities are lacking. We asked for extra coffee pods 2 times and never received any. They seemed to be treating those little suckers like gold.
Overnattede 4 nætter i april 2024
Svar fra Beverly den 23. apr. 2024
Thank you Gene for your feedback I'm sorry you weren't able to get all the amenities we will be talking to our staff so we can provide better service.

2/10 Forfærdeligt

Jesse

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
TLDR: Staff was incredibly careless. Save your money. For one, I was arriving on the evening after my wedding. I had been told beforehand that if I had champagne and a small decoration delivered before I arrived that it would be set in my room to surprise my wife. Instead it was on the front counter when I got there (the stuff arrived at 5pm and I arrived at 7pm) and the front desk attendant just handed the bag to me. When I asked why he didn’t follow through with the request he just said the room wasn’t ready when the stuff arrived so he just didn’t do it (why wasn’t the room ready at 5 when check in was at 4?). Housekeeping did a poor job and then if I needed anything I had to call the front desk 3-5 times to get an answer. Then the day before check out I was out and about with my wife and got a message in error from the hotel saying that check out was at 11 and my bags would be held at the front desk. You can imagine the worry this caused when it took 4 calls to the front desk before someone finally answered and corrected the error. Then there was the valet. The young man running the valet during the day was as nice and polite as could be. When we had to leave early Monday morning, though (to make a flight), the night valet wouldn’t answer the phone and I couldn’t get my car. I then called the front desk and surprise she didn’t answer, but when I went upstairs she was sitting on the couch by the desk ignoring the phone. Save your money or stay somewhere else.
Overnattede 3 nætter i april 2024
Svar fra Beverly den 23. apr. 2024
Jesse,I'm so deeply sorry to hear about your experience with us I hope that you could give us a second change when you do come back to Austin, This is not the service we provide and we will be speaking to our staff again we are so sorry about your experience.

2/10 Forfærdeligt

Daniel

Synes ikke om: Rengøring, service og personale
Terrible service, amenities, and overall quality
Overnattede 1 nat i marts 2024
Svar fra Beverly den 23. apr. 2024
Daniel,I'm sorry to hear about your experience was there anything else we could do for you or any other feedback you can provide.

2/10 Forfærdeligt

Daniel

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
absolutely terrible service
Overnattede 1 nat i april 2024
Svar fra Beverly den 23. apr. 2024
Thank you for your feedback was there any additional feedback you give us about the hotel?

10/10 Fremragende

Margaret Kae

Overnattede 3 nætter i april 2024
Svar fra Beverly den 12. maj 2024
Thank you for your feedback.

8/10 Udmærket

Chantelle

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Beverly den 23. apr. 2024
Thank you for your feedbck.

10/10 Fremragende

Barbara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Beverly den 23. apr. 2024
Thank you for your feedback we are glad you enjoyed your stay with us.

8/10 Udmærket

Mariano

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
Esta nuevo y en una zona cerca de bares y restaurantes. El personal es cero atento y muy poco amable, pero las camas son delicisos, el hotel esta nuevo. Asi que bastante recomendable!
Overnattede 1 nat i april 2024
Svar fra Maiah den 20. apr. 2024
Thank you for your review.

2/10 Forfærdeligt

Yoshiko

Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One of the worst stays. The front desk staff are not trained properly. The internet was not working and the manager was no where to be found. The windows are disgustingly dirty.
Overnattede 1 nat i april 2024
Svar fra General Manager den 19. apr. 2024
Dear Yoshiko,Thank you for staying with us and for taking the time to provide your feedback. It is disheartening to hear about your experience, as that is never our intent. We will share your candid comments with our team so we can improve. We wish you safe and happy travels.

10/10 Fremragende

Richard A

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Awesome place and location
Overnattede 7 nætter i marts 2024
Svar fra Beverly den 18. apr. 2024
We are happy to hear you enjoyed your stay with us, thank you for the feedback!

6/10 Okay

kayla

Overnattede 1 nat i april 2024
Svar fra Jeremy den 18. apr. 2024
Thank you for taking the time to leave a review

6/10 Okay

Nichole

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Sat day bartender was slow and rude. Sunday breakfast had only 1 girl working and although she did her best and was pleasant we saw several people get up and leave and our breakfast came 10 minutes apart with 1 of the meals cold. Valets were great!! Front desk were also pretty good but it took two days and 3 requests to get our room cleaned and then it was done half assed. We loved our first trip to Austin and will be back, just not to Cambria
Overnattede 4 nætter i april 2024
Svar fra Beverly den 17. apr. 2024
Nichole,Thank you for your feedback I'm sorry to hear about your experience we hope that when you come back to Austin you give us a second chance.

6/10 Okay

Daniel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The $50/night Valet parking charge is entirely too much. There should be complementary self-parking for guests staying at the hotel. And in addition throughout a 4 night stay at the hotel, my room was only cleaned once.
Overnattede 4 nætter i april 2024
Svar fra Beverly den 16. apr. 2024
Daniel,Thank you for your feedback, I'm sorry to hear about your stay we do a green environment for our housekeeping we hope that you come back and visit us and give us a second chance.

10/10 Fremragende

Jeremiah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good spot to enjoy the music and food in downtown Austin
Overnattede 2 nætter i april 2024
Svar fra Beverly den 16. apr. 2024
Thank you for your feedback we hope to see you again in the near future!

6/10 Okay

Carrie

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Jeremy den 17. apr. 2024
Thank you for taking the time to leave a review. How could we have improved your stay with us?

10/10 Fremragende

Cathye

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was nice and very convenient The view from my room was great.
Overnattede 2 nætter i april 2024
Svar fra Beverly den 15. apr. 2024
Thank you for your feedback we are glad to hear you enjoyed your stay with us.

6/10 Okay

Marilynne

Rejste med familie
Very clean with large rooms. No service basically. You are on your own in the concierge department. Very noisy as it is next to rainy street and I should have been concerned when they leave ear. Plugs in the room. . Also there is a lot of construction surrounding the area. I’m not sure when this will be completed as they are large skyscraper buildings. I bought food at the Graffiti cafe and they charged me twice and I am working with my credit card and the hotel to resolve this. Seems more complicated than it should be. The valet guy gets a 10 thumbs up. He is fun and careful with the car.
Overnattede 3 nætter i april 2024
Svar fra Beverly den 15. apr. 2024
Thank you for your feedback I'm so sorry to hear about please feel free to reach out to us at (512)-564-8000 that way we can help you.

10/10 Fremragende

Kenneth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A little noisy from the street behind the property at night...
Overnattede 2 nætter i april 2024
Svar fra Beverly den 15. apr. 2024
Thank you for your feedback.

2/10 Forfærdeligt

Denis

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a horrible stay, there was poop once we came in the hotel on the floor, the ac was not working they had to move us rooms, will NOT stay here EVER AGAIN
Overnattede 2 nætter i april 2024
Svar fra Beverly den 14. apr. 2024
Denis,I'm so sorry hear about your experience we hope that you give us a second chance so we can make your experience more memorable.

8/10 Udmærket

Karlanais

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very modern and friendly staff. The property does seem understaff in the bar area and valet parking.
Overnattede 1 nat i april 2024
Svar fra Beverly den 14. apr. 2024
Thank you for your feedback. We hope to see you again!

6/10 Okay

marizsa

Rejste i en gruppe
Synes godt om: Service og personale
This hotel is cute, and the staff was super friendly. However, noise was a problem - music bumping until 2 am, then drunk partiers in their rooms until 4 am left a few restless nights. Also, my shower wouldn't drain and upon inspection the drain was clogged. If I were in my 20s this would be a fun visit, but won't be coming back to this spot because of the noise.
Overnattede 3 nætter i april 2024
Svar fra Beverly den 14. apr. 2024
Thank you for your feedback we hope we see you again we can make it more memorable!

10/10 Fremragende

Rachel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient to everything
Overnattede 2 nætter i april 2024
Svar fra Maiah den 14. apr. 2024
Thank you for your review.

10/10 Fremragende

Felicia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience
Overnattede 3 nætter i april 2024
Svar fra Jeremy den 12. apr. 2024
Thank you for your positive review!

10/10 Fremragende

LAURA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Walkable to downtown. Downside if you have a vehicle, parking is expensive.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 12. apr. 2024
Dear Laura,Thank you for providing your review for your stay at Cambria Hotel Austin Downtown. It delights us to hear that you enjoyed our proximity to the downtown attractions. Your feedback regarding parking is appreciated as well. Rest assured, we do our best to stay competitive with the lowest valet rates in downtown Austin. We apologize for any inconvenience, and it is our hope that you will stay with us again in the future for another terrific stay.

2/10 Forfærdeligt

Kristin

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel had water seeping up from the floorboards. The keys didn’t work. The restaurant had errors in the orders delivered up. Phone didn’t work to call reception, had to use cell phone.
Overnattede 3 nætter i april 2024
Svar fra General Manager den 11. apr. 2024
Dear Kristin,We appreciate you taking the time to share your thoughts regarding your recent stay at our property. It saddens us to hear we were unable to meet your expectations. Please accept our apologies for any inconvenience you encountered with your room and with the keys, as well as any errors with your room service order. While these are certainly not normal occurrences, we will address your comments internally to ensure improvements are made going forward. We consider all feedback an essential opportunity to monitor guest satisfaction and areas where we need to be doing better. Thank you for your valuable input, and we hope to have another chance to impress you the next time you're in the area.

8/10 Udmærket

Steven, Houston

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hire interested, helpful polite people for your front desk.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 11. apr. 2024
Dear Steven,Thanks for visiting Cambria Hotel Austin Downtown. We take pride in delivering attentive service, so we're sorry for falling short in this respect. Your comments will be shared with our staff to ensure we are meeting our high standards of guest hospitality. That said, it was a pleasure to welcome you, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Fremragende

Roberto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place to stay a block off Rainey St
Overnattede 2 nætter i april 2024
Svar fra Beverly den 10. apr. 2024
Thank you and we are happy to hear your stay is was off to a good start!