The guest did not read any guidelines/policy of our accomodation and key sharing policy.The facility offers guest to cook, when there is cooking so will be a little leftover smell.We are 5* rated accomodation in Air B&B.The guest without our knowledge started using the duvet which had no cover , where as the queen duvet with cover was given in the wardrobe of the room.They were reluctant to pay for the shuttle service , I dropped them free in the morning 5:00 am and the man was really rude with the behaviour.After they left , the room and bathroom was full of hair .

The guest is one of the most unplanned traveller I had experienced . Initially booked for 2 adults, it was last minute booking . I called the guest once I had received the booking and realised three adults. I minntioned about the extra charge per person and she confirmed she will pay on arrival.During that time she hide the fact that they were travelling with a three month baby.Requested for a parking and that was arranged for free . Late check in that was arranged as well. After checking in before paying the money she called Expedia for 45 mins just to confirm the price and Expedia confirmed ten extra price to pay to the hotel and Expedia reimbursed her. As a hotel I would have cancelled the booking as she had hide the truth to save money but as a service gesture I served and tried my best to accomodate the request . That night they brought inconvenience to other guest who stayed here.While they left pampers were all over and extra cleaning and used few extra towels without consent . Those usage was not charged. Probably they will learn next time how to use correct info to have a pleasant stay and making it a harmonious relationship.

Thanks for your feedback.Hope you have enjoyed your stay.