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Anmeldelser af Courtland Grand Hotel, Trademark Collection by Wyndham

4 out of 5
Courtland Grand Hotel, Trademark Collection by Wyndham
165 Courtland Street NE, Atlanta, GA

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 1201 af i alt 3065 anmeldelser" "
Bedømmelse på 8 − Udmærket. 645 af i alt 3065 anmeldelser" "
Bedømmelse på 6 − Okay. 446 af i alt 3065 anmeldelser" "
Bedømmelse på 4 − Dårligt. 333 af i alt 3065 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 440 af i alt 3065 anmeldelser" "

7,8/10

Rengøring

7,6/10

Service og personale

7,2/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Julia

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pool is Amazing
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

DeAndre

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The AC in my room didn’t work and put a fan in my room but I paid $200 for a night .they wouldn’t transfer me or give me a credit.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Airam

No parking, only valet parking available. Area around the hotel is high traffic zone. Extremely unsafe.
Overnattede 3 nætter i april 2024

8/10 Udmærket

Jennifer

Nice people. Nice room. Just stayed hot in the room.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Holly

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
First room had wet carpets, smelled like mold, never got cold and had roaches. Second room was dirty when we opened the door but was marked as clean. Third room was the 'best' they claimed to have to offer, and the air conditioning in the bedroom was broken. They lied and said someone would go to fix it and never did. They never answer the front desk phone and tell you they will not authorize you a refund with expedia if you booked with expedia. I was truly not expecting much and they STILL were even worse than I thought, do NOT trust if they try to play nice with you after the fact. Pay the extra money per night to stay literally anywhere else, trust me.
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 Fremragende

Meredith

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was a great stay in the heart of the city. Was able to walk where I needed.
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Fremragende

Sakshi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cool
Overnattede 1 nat i maj 2024

6/10 Okay

Joseph

Acceptable, not great
Overnattede 1 nat i maj 2024
Svar fra Darryl den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 Dårligt

Jeronimo

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel no tiene servicio de habitación, así como tampoco housekeeping diario. El servicio es muy deficiente en todo los aspectos y para ser un hotel de casi U$ 300.oo NO existe una relación de precio y calidad. Pocas veces me quejo ante ustedes, pero este hotel es un desastre.
Overnattede 6 nætter i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

10/10 Fremragende

Shernard

Rejste med familie
Synes godt om: Faciliteter
Always excellent service and clean rooms
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

8/10 Udmærket

Kelli

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This hotel is convenient and close to where I was going. I love the balcony and courtyard. The hallway didn’t have a fresh scent, the middle elevator was a little shaky during my entire stay. You get a coupon for $10.00 off your meal or drink, that was very nice, I brought Starbucks.
Overnattede 2 nætter i maj 2024
Svar fra Darryl den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Earl

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So, trying to stay as neutral as possible: 1. I needed laundry done by the hotel. Their form said in by 9am, back after 6pm. I had my shirts to them by 8:45am, and they were not back that night. When I asked the next morning, their excuse was "they got the laundry in late." Well, *I* didn't get the laundry in late. They also had no idea when it was coming back. My shirts still weren't returned by 9:30 am the next morning when I had to leave for my conference. Thankfully I had one dress shirt that passed the sniff test. It's annoying enough that they completely blew their timeline, but they also couldn't answer when it would be back. 2 - the alarm clock in my room was broken. The top knob you use to turn the alarm on/off was broken off and missing. I didn't bother complaining because you can glance at it and see that it's broken, so if they cared, it would have been fixed. 3 - The shower didn't drain, and the body wash was empty after day 1. I'm a sub 5 minute shower person, particularly when getting up in a time zone 3 hours earlier than mine, so I was taking fast showers. The water was still over my feet by the end of my shower. I think I will not be returning. If the location works for you, the hotel bit was fine, but for $200 a night all in, I'd like laundry done on the timeline they agree to; if it is going be late, clear communication; a maintained alarm clock; and a maintained shower.
Overnattede 3 nætter i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Forfærdeligt

Marissa

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Terrible
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Forfærdeligt

Robert

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Poor customer service
Overnattede 1 nat i april 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 Dårligt

Robert

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Terrible service
Overnattede 2 nætter i april 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

4/10 Dårligt

Estela, Spring

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Old and noisy
Overnattede 4 nætter i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Udmærket

Ray

Synes godt om: Rengøring, service og personale
The carpet smells really bad , dont notice till u lay down in bed and it burns my eyes . Please get new pad and carpet. Thanks
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Chantell

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
N/A
Overnattede 3 nætter i maj 2024
Svar fra Darryl Filmore Jr. den 25. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

2/10 Forfærdeligt

Virginia

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am still waiting on the deposit back. The hotel was very unhelpful that do have the information and said it should come back it’s been 14 days… When I arrived pillows were on the couch. Still, there was no bags in the trash bag area. The towels had red red stains on them. It was only a short stay so I figured why not worst hotel experience ever.
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Laurent

Rejste med partner
Synes godt om: Service og personale, faciliteter
Average stay. Our Bathroom was small. Electrical outlets were minimal. Restaurant Decor outdate. Average food. Drinks were decent.
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Laurent, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not a ten out of ten. We would like to have the opportunity to prove to you that we could make your next stay better.

2/10 Forfærdeligt

Kristin

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

6/10 Okay

Ashley

Synes godt om: Rengøring
Overnattede 4 nætter i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves.

8/10 Udmærket

Alexis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The restaurant was closed on Mondays.
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Alexis, thank you for staying at the Courtland Grand Hotel. We truly appreciate you and we hope you come back and visit us again!!

6/10 Okay

Patrick

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very dated facility, I’m sure it was nice 10-20 years ago. They try and get you with a $45 valet car service but there is $18 parking garage across the street, DO NOT VALET. Breakfast is the typical nasty hotel buffet.
Overnattede 2 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Patrick, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Forfærdeligt

Szepui

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I stayed for three days, no staff to clean the room. I asked for the room service to let someone to do it, but no one do that.
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Szepui, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Udmærket

Mayra

Synes godt om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

10/10 Fremragende

Sarah

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was great sized and clean. The pool area makes one forget that they are in a city. So many attractions within walking distance.
Overnattede 2 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Forfærdeligt

Marcos, Smyrna

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
The Courtland Grand Hotel, Trademark Collection by Wyndham would like to express our deepest regrets that your stay did not reflect the high level of service that we strive to offer to each of our guests. Your feedback allows us to gain an understanding of any shortcomings we may face and address them appropriately to avoid a recurrence for future guests. We again apologize for your less than satisfactory stay and hope that in the future you would allow us the opportunity to redeem ourselves

10/10 Fremragende

Stephania

Synes godt om: Rengøring, service og personale
It was nice and clean just a little outdated.
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Stephania, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

8/10 Udmærket

Jennifer

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Darryl Filmore Jr. den 22. maj 2024
Thank you for taking the time to rate your experience with us. We appreciate your business and look forward to your return.

6/10 Okay

Jeffrey

Synes godt om: Rengøring
Although check in says 3:00, we were informed it is actually 4:00. Someone needs to clarify that. I truly don’t know if my original room ever became ready, because after an hour and half of waiting it still was not. My first encounter with a girl at the front desk did not go well. She wasn’t friendly and very rude.However another attendant was very kind and went out of her way to “find” me a room that was available since my original reservation was not ready. I will say, I did find the manager and he was kind and tried to make it right upon my suggestion. Overall, the place is completely unorganized on their checkin. If you need your room promptly, I suggest staying somewhere else.
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Jeffrey and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dårligt

Nick

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Michelle den 20. maj 2024
Hello Nick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

4/10 Dårligt

Pattrick

Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Patrick, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

6/10 Okay

Claire

Forretningsrejsende
Synes godt om: Rengøring, service og personale
L'hôtel est dans un environnement pas très pratique. Aucun restaurant dans les environs et le restaurant de l'hôtel n'est pas ouvert pour le lunch. On a accès à seulement des wraps et des salades. L'hôtel lui-même est ok mais un peu vieillot mais, il y a une piscine!
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Claire, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fremragende

Tanesha

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy check in
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 20. maj 2024
Hello Sarah, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!

2/10 Forfærdeligt

Hong

Overnattede 1 nat i maj 2024
Svar fra Michelle den 16. maj 2024
Hello Hong, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

4/10 Dårligt

James, Angel Fire

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Aging property with limited facilities
Overnattede 1 nat i maj 2024
Svar fra Michelle den 14. maj 2024
Hello James, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Forfærdeligt

Louisa

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was honestly just grimy. Brown spots on my towel. Black spots on my bedding. No hand soap, face wash, or body wash when I checked in. When I asked about soap (had to ask twice and couldn’t reach the desk by phone), they gave me two bar soaps to wash the hands and bodies of three prople. Asked for more soap and was told they were out. How are you out of soap as a hotel??? The sliding bathroom door also had a lock that didn’t work so make sure you’re comfy with whoever you’re staying with. Also tried to order a brownie from the restaurant (fandangle’s I believe it’s called) and had to wait at the bar for over an hour for my takeout order because apparently the kitchen didn’t want to make my order. On top of that valet is $45!!!
Overnattede 2 nætter i maj 2024
Svar fra Michelle den 10. maj 2024
Hello Louisa, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Forfærdeligt

Keysha Yelitza

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had a horrible experience, hiding fees that they later charge you. My room was dirty and staff not helpful 0 stars if I could...
Overnattede 1 nat i marts 2024
Svar fra Michelle den 10. maj 2024
Hello Keysha, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

8/10 Udmærket

anna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Michelle den 14. maj 2024
Hello Anna, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Forfærdeligt

Krissi

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff specifically Albert, was rude and unprofessional and shouldn’t be in customer service. Teenagers were running up and down the halls between 2am and 7am
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 10. maj 2024
Hello Krissi, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Forfærdeligt

HONG

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
This is a facility that looks like poorly managed. For replacing an iron that was out of order took 2 full days. During my 5 night stay, no room services at all. Calling the front desk was hardly pick up. The phone system still uses the name of the hotel that this new owner bought from…
Overnattede 4 nætter i maj 2024
Svar fra Michelle den 10. maj 2024
Hello Hong, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fremragende

Cheyla

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ideal
Overnattede 2 nætter i marts 2024
Svar fra Michelle den 10. maj 2024
Hello Cheyla, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive score given about our hotel. We hope that you will come back and visit us again!!

2/10 Forfærdeligt

Micka

Rejste med familie
We arrived at 9pm they didn’t have a room Then advised they could accommodate 1 bed maybe after waiting in line for 30 mins
Overnattede 2 nætter i november 2023
Svar fra Michelle den 14. maj 2024
Hello Micka, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dårligt

Donna

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Service og personale
I was overcharged for the stay. I called texted, called and went to the front desk for extra towels and other things. I never received the items. I paid $1000 for two days. I expected more.
Overnattede 2 nætter i maj 2024
Svar fra Michelle den 10. maj 2024
Hello Donna, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

2/10 Forfærdeligt

Amy, Kansas city

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 10. maj 2024
Hello Amy,, Thank you for staying at the Courtland Grand Hotel. We do apologize that your stay was not comforting or enjoyable. We would like to have the opportunity to prove to you that we could make your next stay better. Please let us know what some of your reason are for not wanting to return and we will try our best to accommodate you. Thank you again and we do hope to see you again.

8/10 Udmærket

Heather Joy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location close to everything we wanted to see and do. The rooms were clean but need to be updated. Our bathtub drained very slowly for some reason. Expedia should also make customers who reserve this hotel aware of the additional $25/day resort fee.
Overnattede 4 nætter i maj 2024
Svar fra Michelle den 7. maj 2024
Hello Heather, thank you for staying at the Courtland Grand Hotel. We truly appreciate the positive remarks given about our hotel and we have worked hard to correct the problems that you experienced during your stay. We hope that you will come back and visit us again!!

2/10 Forfærdeligt

Richard

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This property was probably great 20 years ago. The pictures make it look nice but it is currently in a state of disrepair. Hot tub has been covered over with a stage and the front desk employees were telling guest that there was still a usable hot tub in the hotel. Furthermore, we ended up changing rooms 3 times due to it being dirty, mold issues and lastly natural gas smell. We ended up checking out a day early because we we’ve had enough. I would highly recommend staying at a different property closer to Olympic park.
Overnattede 3 nætter i maj 2024
Svar fra Michelle den 7. maj 2024
Hello Richard, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

4/10 Dårligt

Mary

Rejste med partner
Only offer valet parking and was not made aware of this until the day the before trip ($45 a night). I feel like the hotel overall was decent but they nickel and dime you for everything including internet. Also charge you a $100 deposit when you arrive and unsure when I’ll receive that back.
Svar fra Michelle den 7. maj 2024
Hello Mary, and thank you for staying at the Courtland Grand Hotel. We do apologize for the inconvenience that you experienced during your stay with us. We are in the process of correcting the problems that you responded to and hope that you will return to the hotel so we can show our progress. Thank you again and we do hope to see you again.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Came for the Shaky Knees festival. Very close and walkable not only to the festival, but prime spots downtown. Hotel was quiet, staff friendly, and a great price especially given all of the activities going on that particular weekend.
Overnattede 4 nætter i maj 2024
Svar fra Michelle den 7. maj 2024
Hello Michael, thank you for staying at the Courtland Grand Hotel. We truly appreciate the EXCELLENT scores given about our hotel. We hope that you will come back and visit us again!!