2/10 Forfærdeligt
Lori
Rejste med familie og småbørn
20. jun. 2024
Synes ikke om: Rengøring, service og personale
Grounds were beautiful, serene and clean. Staff were confused and all gave different information when asked questions. Housekeeping happens only once every 3 days. Pool and jacuzzi were nice but not clean upon arrival. We had to scoop the bugs and leaves out of the pool before use the first time. Broken window shades in room and the fireplace, while beautiful, put out continual heat, even when turned off so we had to leave ac on to compensate for the heat. “Full breakfast” was the same everyday with reconstituted scrambled eggs (which sat in a pool of water that had drained while sitting in the hot box), potatoes, toast, yogurt and a fruit option being the majority of the menu. Misspellings on the inspirational boards were amusing and tea time, while a nice idea, came complete with leftover breakfast scones and not “fresh baked” cookies as advertised. For the money we paid to stay here for three nights, I expected better. Booking through Expedia created an overpayment so the resort charged and held more than $419 on my card that was to be used during our vacation but was unavailable to us since they didn’t know how to reverse the charge until I checked out. Still waiting for reimbursement.
Lori
Overnattede 3 nætter i juni 2024