Hotel i Arles Centrum, Arles

"Check-in and room keys only with smartphone.. It's too complicated and the help is very poor. You are dependent on having internet connection and a smartphone. Even though it's a double room, there is only one chair. They say city view but there is a view of a backyard. There is no door to the shower room. Nicely located in the old town, but there are no parking options nearby, so only use the hotel if you don't have a car. The room is small and hard stairs to climb.. "

"The summer music festival right outside the window made sleeping hard, but the real nightmare didn't start till the next morning. My son-in-law had to leave very early, and my daughter saw him off, but after that, she couldn't get back in. Turns out there had been a power outage during the night, which had knocked out the lock system and the a/c system of the hotel. Several hours later, we woke up and discovered the first daughter outside, who managed to get in and notify everyone - except my other daughter who was on another floor and now got locked out! We had to leave chairs in the door to our rooms which consequently without a/c got very hot as we were packing up. We couldn't leave as one daughter still had her stuff locked in her room and the hotel staff were clueless - until my girl managed to pick the lock herself with her shoelace! Fortunately, when we were leaving several hours delayed, the hotel promised to refund the money for the night's stay as compensation - which seems extremely fair: Even if everything else sucked completely, at least owning up to their mistakes would be one positive thing I could say about this hotel. We watched them do refunds for other guests, but somehow we managed to leave with only their promises and without the refunds being done immediately. So now, 4 weeks later, we have not received the money and the hotel is not responding to our emails. Which if you have read this far will probably not surprise you. Don't go here."

"Super lejlighedshotel med perfekt beliggenhed og p-kælder lige udenfor hotellet. Værelset (2 voksne og 2 børn) var helt perfekt med 2 værelser (soveværelse og stue med sovesofa). Super flot hotel og skøn udsigt. "

"Godt hotel til pengene, fin service, og Nimes er en fremragende by, hvor hotellet ligger godt placeret."

"Hotellet er charmerende og tæt på alle byens seværdigheder. Bygningen er en smuk historisk bygning. Desværre var værelset lidt skuffende, stik-kontakten ved sengen virkede ikke, aircondition havde svært ved at køle rummet og sidste nat dryppede det fra loftet - hvilket personalet ikke virkede til at være så optaget af. Vil nok vælge andet hotel en anden gang "

"Nice and small hotel. Seems locally owned. A bit noisey from the streets and the reception. But extremely well located and charming."

"Bedre omgivelser end forventet ved togstationen. Senge rigtig gode og ingen støj fra vej udenfor. Mørklægningsgardiner kunne være bedre"

"We had a very nice stay here - the staff was exceptionally friendly and helpful. They did everything they could to make our stay special. Would definitely recommend. "