Strand
Tjek tilgængelighed

Anmeldelser af Americas Best Value Inn & Suites Anchorage Airport

2 out of 5
Americas Best Value Inn & Suites Anchorage Airport
4360 Spenard Rd, Anchorage, AK

Anmeldelser

4,4
Bedømmelse på 10 − Fremragende. 91 af i alt 1020 anmeldelser" "
Bedømmelse på 8 − Udmærket. 97 af i alt 1020 anmeldelser" "
Bedømmelse på 6 − Okay. 144 af i alt 1020 anmeldelser" "
Bedømmelse på 4 − Dårligt. 222 af i alt 1020 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 466 af i alt 1020 anmeldelser" "

4,2/10

Rengøring

5,6/10

Service og personale

4,2/10

Faciliteter

3,8/10

Overnatningsstedets tilstand og faciliteter

4,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Bridget

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible stay. Parking lot is scary, room is falling apart ( tape holding floor boards down) and couldn’t sleep at all due to hearing noice all night.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Bette

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely flea bag hotel. The picture on their advertising is a building that burned down a year ago. The burned building is still sitting there, gated off but full of homeless people. The building that's left is an annex in the back. The hallway smells like a mixture of mold and vomit. The rooms are terrible. The laminate on the floor is literally held down with packing tape. There are holes in the walls, the stove was filthy and it looks like someone attacked the fridge with a knife. It's a 3 story building with no elevator. The parking lot is trashed, has obvious druggies running around and has spray paint tags all over the place. We were woken up at 1am by what sounded like police at the door. Looked through peephole and it was some random huge dude. He said "There's a guy that owes me money, I guess this isn't his room" and walked on down the hall. Where the hell are the outer door locks or security or at least the front desk guy? The only good part was the free shuttle to the airport so we could get out of this building.
Overnattede 3 nætter i maj 2024
Svar fra j den 26. maj 2024
I am sorry to hear that is not truth at all. Have a nice day.

10/10 Fremragende

Genevieve

Overnattede 1 nat i maj 2024
Svar fra Manager den 26. maj 2024
Hello Genevieve,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We look forward to welcoming you back soon!

2/10 Forfærdeligt

Stephen

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is unclean and in need of renovation.
Overnattede 3 nætter i maj 2024
Svar fra Manager den 25. maj 2024
Hello Stephen,We appreciate your feedback and apologize for falling short of your expectations. Our team continuously works to maintain high standards of cleanliness and comfort for our guests. Your comments will be shared with the management for further consideration. Thank you for bringing this to our attention.

6/10 Okay

Gary

Synes godt om: Service og personale
Room above up all night thumping on floor 2:am-on..! No elevator for upper floors. Baggage was delivered to room. Thank you!
Overnattede 1 nat i maj 2024
Svar fra Manager den 24. maj 2024
Hello Gary, We are sorry to hear about the noise disturbance during your stay. We appreciate your feedback and are glad to hear that you found our baggage delivery service satisfactory. If you have any further concerns, please do not hesitate to contact our management team for assistance.

2/10 Forfærdeligt

Luis

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
Svar fra j den 22. maj 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.

6/10 Okay

Jeanpierre

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Mal entretenu vieillot
Overnattede 1 nat i maj 2024
Svar fra j den 22. maj 2024
Thank you for staying with us and have a nice trip.

2/10 Forfærdeligt

Tyler

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
Overnattede 1 nat i maj 2024
Svar fra Manager den 22. maj 2024
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.

2/10 Forfærdeligt

Laurie

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
Overnattede 1 nat i maj 2024
Svar fra Manager den 22. maj 2024
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.

2/10 Forfærdeligt

Donnelly

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
Overnattede 1 nat i maj 2024
Svar fra Manager den 21. maj 2024
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.

2/10 Forfærdeligt

Rowan

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 21. maj 2024
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.

2/10 Forfærdeligt

Jill

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Manager den 19. maj 2024
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.

4/10 Dårligt

Santa Tim

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Upon arrival at the hotel saw that there had bn a fire and the main building was due to be demolished. The fire was three years ago The hotel is very tired and needs a total remake or needs to be demolished longvwith the main building. I took photos and videos
Overnattede 1 nat i maj 2024
Svar fra Manager den 17. maj 2024
Hello Santa Tim, We appreciate your feedback and regret to hear about your experience. Rest assured that the necessary measures will be taken to address your concerns. Thank you for bringing this to our attention, and we will share your comments with the appropriate team for further review.

2/10 Forfærdeligt

Sheila

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
I booked this hotel online. I was coming into town for an emergency to see my father in the hospital. I contacted the hotel and let them know I would be checking in late because of my flight. When I pulled up to the hotel at 1 o’clock in the morning, I had to drive around to the back. The whole front of the hotel looks like a burned up building missing windows, etc. When I drive around to the back, it’s very dark. There’s Three lights on the outside of the building that were flickering likely were about ready to burn out. It looked dirty, dark, not lit up. It looks scary. It took about five minutes to figure out where the door was to check in. Which ended up being not well lit and I would have to walk through dark areas of parked vehicles and a shuttle van to get to it. Parked right up next to the wall where the reception window was. There was a guy walking around outside smoking a cigarette that appeared from the shadow between the van and a truck. It looks very scary. I was with my mother who refused to stay there. We had to find another hotel in the middle of the night. The picture in the ad looked absolutely nothing like the hotel. When I called the next day to get a refund The person told me the reason the hotel looked like that is because they had a fire three years ago. So the hotel had not been repaired. It seriously looked like a scary seedy motel in a bad movie. They told me I would have to contact Expedia to get the refund. I have not gotten my refund.
Overnattede 1 nat i maj 2024
Svar fra Manager den 17. maj 2024
Hello Sheila, We are sorry to hear about your experience and appreciate you bringing it to our attention. For any compensation related inquiries, we recommend reaching out to Expedia directly, as they handle booking details and refunds. We value all guest feedback and will take your comments into consideration for future improvements.

6/10 Okay

Birgit

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ein Teil war abgebrannt, Checkin und Frühstück in einem Raum. Zimmer in die Jahre gekommen. Bett war okay. Gut war der kostenlose Transfer.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 15. maj 2024
Hello Birgit, We appreciate your feedback and regret to learn about the inconveniences you faced during your stay. Your comments will be shared with the relevant departments for further review. We are pleased to hear that you found our complimentary transfer service beneficial. If you have any further concerns, we recommend reaching out to our management team directly for assistance.

4/10 Dårligt

Terye, Juneau

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Basic room, not the size I asked for. Bathroom door couldn’t close all the way. An overhead light was out. I was next to a stairwell and outside door with a lot of noise past 1 am and a drunken party in the room above. Next to McDonalds and across the street from Wendy’s. Bus stop nearby. Airport shuttle leaves hourly.
Overnattede 1 nat i maj 2024
Svar fra Manager den 13. maj 2024
Hello Terye, We appreciate your feedback on your recent stay with us. For specific room preferences or issues, please reach out to our management team directly for future reservations. It's great to hear you found the location convenient with nearby amenities and transportation options available. Thank you for taking the time to share your experience with us.

4/10 Dårligt

Rose

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The main hotel is in shambles and windows were boarded up. Around back is the temporary hotel, really messy and tiny temporary office. Half of light bulbs were burned out, lots of patches on the walls, balcony door wouldn't lock.
Overnattede 1 nat i maj 2024
Svar fra Manager den 13. maj 2024
Hello Rose, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all feedback as it helps us make improvements for future guests. Our team is always working to ensure a comfortable and pleasant stay for all our guests.

2/10 Forfærdeligt

Debasmita

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would have given a negative score to this hotel. It is the worst ever hotel I have stayed in my entire life. The staff are rude and indifferent. There is no lift to carry heavy luggage to the upper floors where we stayed. No porter service either. There was no room service nor coffee maker in the room, even though it was listed in the amenities. The beds felt soggy and damp. The room was dirty. The bathroom sink did not drain and despite informing about it to the front desk, they did not take care of it for over 24 hours. The free breakfast was a joke, we preferred eating outside. The parking was shady and very limited to maneuver a compact car even. The stay overall was horrible and the management seemed indifferent about it.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 11. maj 2024
Hello Debasmita,We regret to hear about your disappointment and inconvenience during your recent stay. We strive for exemplary guest experiences and apologize if we fell short of your expectations. Your feedback will be shared with the relevant departments for improvement. Thank you for bringing these concerns to our attention, as we constantly aim to enhance our guests' satisfaction.

2/10 Forfærdeligt

Samantha

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Manager den 11. maj 2024
Hello Samantha,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to further discuss your stay and address any concerns you may have. We value your feedback and would like the opportunity to make it right for you.

2/10 Forfærdeligt

Ethan

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nasty
Overnattede 1 nat i maj 2024
Svar fra j den 9. maj 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.

10/10 Fremragende

Migdalia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location transportation to and from airport plus breakfast at a great price
Overnattede 1 nat i maj 2024
Svar fra Manager den 7. maj 2024
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.

2/10 Forfærdeligt

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
Overnattede 1 nat i maj 2024
Svar fra j den 5. maj 2024
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel

8/10 Udmærket

Sean

.
Overnattede 3 nætter i april 2024
Svar fra j den 5. maj 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Forfærdeligt

Douglas

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
Overnattede 1 nat i maj 2024
Svar fra Manager den 4. maj 2024
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.

4/10 Dårligt

Marian

Synes ikke om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra j den 1. maj 2024
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this
Overnattede 1 nat i april 2024
Svar fra j den 29. apr. 2024
Thank you for staying with us and your feedback.

2/10 Forfærdeligt

Hazen

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was covered in dog hair and was extremely dirty, the door had a crack in it so you could hear everything in the halls, sheets were gross too. When I asked about moving rooms the front desk person said they wouldn’t bc the room was thru Expedia and refused to refund. I will never use Expedia again if this is not fully refunded, this was absolutely the worst hotel experience I’ve ever had.
Overnattede 2 nætter i april 2024
Svar fra j den 29. apr. 2024
I am sorry that happened to you and thank you for your feedback.

6/10 Okay

joyce

Overnattede 1 nat i april 2024
Svar fra Manager den 23. apr. 2024
Hello joyce, We strive for excellence and regret any shortcomings in your stay. Please reach out to us with details of your experience so we can improve. We value your insights and hope to welcome you back for a better stay.

8/10 Udmærket

joyce

Overnattede 1 nat i april 2024
Svar fra j den 18. apr. 2024
Thank you for staying with us and your feedback. Have a nice trip.

2/10 Forfærdeligt

Kevin

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This was the worse stay ive every been to. The halls smells terrible, lock in the front door was questionable. I close the door without thinking much about it, took a shower, try to get out and the door not opening, had my brother to card shimmey the door open and notice the door was broken amd had to use the bathroom with the door slightly open just to not get stuck in. And the upstairs was loud no body did anything about it. Never coming back here again.
Overnattede 1 nat i april 2024
Svar fra Manager den 15. apr. 2024
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.

6/10 Okay

joyce

Needed but not goven
Overnattede 1 nat i april 2024
Svar fra Manager den 12. apr. 2024
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 Okay

joyce

Rejste med familie
Handicap people are not supposed to be on the third floor
Overnattede 1 nat i april 2024
Svar fra Manager den 12. apr. 2024
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.

10/10 Fremragende

Billy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was good
Overnattede 2 nætter i april 2024
Svar fra Manager den 12. apr. 2024
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.

2/10 Forfærdeligt

Mark

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was there went to my room for a couple minutes turned around immediately and left. Did not feel safe!
Svar fra James den 7. apr. 2024
I am sorry to hear that and your feedback helps us to make a better hotel.

2/10 Forfærdeligt

Tzvetanka

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The building is in terrible condition after a fire 2 years ago ! It was not mentioned on your page. There is a noise and construction work is ongoing till the evening. There should not be hotel rooms renting in such building. The office is in disarray, dirty and messy and that's where the coffee / tea is served. It is an airport hotel but there is not dedicated luggage room for after check out, we were offered to leave our suitcases in the "office". I think it was safer to leave them in front of the hotel. We were planing to spend a few hours in the city, but rather spent them at the airport. We use Expedia services for more than 20 years and this was the worst experience we ever had with you and any other competitor company.
Overnattede 1 nat i marts 2024
Svar fra James den 31. mar. 2024
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.

8/10 Udmærket

Crystal

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The room was big and spacious, the only issue was the main building was burned down and boarded off which disrupted the travel in the parkinglot (it was bad)
Overnattede 1 nat i marts 2024
Svar fra James den 25. mar. 2024
Thank you for staying with us and your feed back.. Have a nice trip.

10/10 Fremragende

Julian

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone nice and friendly. I highly recommend it.
Overnattede 1 nat i februar 2024
Svar fra James den 21. mar. 2024
Thank you for staying with us and good feed back. Have a nice trip.

2/10 Forfærdeligt

Stuart

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The building on the ad looks to have burned down and the property in use is old and not well upkept. Reception area was an old room, very dirty and cluttered. While waiting to check in, witnessed the owner and previous patron yelling at each other for 5 minutes. Hallways very loud all all night with people coming and going. Yelling/fighting from rooms above and beside until 4am. Bed was very worn out. Gum on the floor and holes in the celling. No coffee or even a cup provided. No towels in the room. Airport shuttle driver in old beat-up van, did not say much or even confirm who I was. No breakfast provided as advertised.
Svar fra James den 15. mar. 2024
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.

6/10 Okay

Payton

Overnattede 1 nat i marts 2024
Svar fra j den 1. apr. 2024
Thank you for staying with us and your feedback.

2/10 Forfærdeligt

Deborah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was half burned, and there was absolutely no electricity. The man wouldn’t even let me in the door.
Overnattede 1 nat i februar 2024
Svar fra James den 22. feb. 2024
I am sorry that happened to you, but the power was out in whole town at that time.

4/10 Dårligt

Verificeret rejsende

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Needs Repairs
1/2 of the hotel is boarded up from a fire. They didn't have the room that I had reserved. The parking lot didn't have any of the snow removed. It was difficult to navigate around the lot and it seemed quite sketchy. The part of the building still open is in desperate need of repairs. I could see construction materials around so I think repairs are happening. The room was clean.
Overnattede 1 nat i februar 2024
Svar fra James den 20. feb. 2024
Yes, the front building bunt down, but we accommodate our guests in 60 units building where the building is fine.

2/10 Forfærdeligt

Devin

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was the dirtiest place I have ever stayed in. The bathroom door was kicked in and the floors were sticky. Will never go here again.
Overnattede 2 nætter i februar 2024
Svar fra J den 19. feb. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel.

4/10 Dårligt

Zachary

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Evidently part of the hotel burned in a fire. The office is a make shift office, all the staff are really nice. The first room we got there was no heat. -17 degrees, so They were great about moving us. Second room the hot water in the shower didn't work and the TV didn't work. We sponge bathed since we only stayed two nights. Price reflected the hotel. Won't stay here again, but the staff were all really nice considering the conditions.
Overnattede 2 nætter i januar 2024
Svar fra J den 3. feb. 2024
I am sorry that happened to you and your feed back helps us to make a better hotel

10/10 Fremragende

Paige

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra J den 1. feb. 2024
Thank you for staying with us and your review. Have a nice day.

2/10 Forfærdeligt

Jules

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
Overnattede 1 nat i januar 2024
Svar fra j den 28. jan. 2024
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.

10/10 Fremragende

Marjorie G

Overnattede 2 nætter i januar 2024
Svar fra James den 26. jan. 2024
Thank you for staying with us and your review. Have a nice trip.

2/10 Forfærdeligt

Theodore

Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
There was hair and some other type of solids (dirt, small pebbles) all over the bed sheets. I ended up sleeping on top of the comforter with all my clothes on. It was very noisy and you could hear loud tvs and music though the wall. Spend a few extra dollars and go down the road to the Lakefront Hotel.
Overnattede 1 nat i januar 2024
Svar fra Manager den 20. jan. 2024
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.

2/10 Forfærdeligt

kim

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Filthy
Overnattede 1 nat i januar 2024
Svar fra Manager den 17. jan. 2024
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.

2/10 Forfærdeligt

Brian

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Manager den 17. jan. 2024
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.

6/10 Okay

Marie

Overnattede 2 nætter i januar 2024
Svar fra Manager den 17. jan. 2024
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.