Overnatningsstedets facade – aften/nat
Tjek tilgængelighed

Anmeldelser af Van der Valk Amsterdam Amstel

4 out of 5
Van der Valk Amsterdam Amstel
Joan Muyskenweg 20, Amsterdam

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 721 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 194 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 52 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1007 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,4/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Christian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i september 2023
Svar fra Front office den 13. sep. 2023
Thank you for your feedback !We hope to see you soon back again

10/10 Fremragende

Mette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk sted
Hotellet er nyt/nyere og fantastisk. Værelserne er gode og pæne, godt fitnesscenter. Fænomenal morgenmad. Beliggenheden er god. Metroen ligger 5 minutters gang fra hotellet og det tager kun 15 min til centrum. Du får meget for pengene.
Overnattede 2 nætter i juli 2023
Svar fra Lisa den 13. jul. 2023
Dear Mette,Thank you so much for your wonderful review! Our team works hard to ensure that our guests have a comfortable and enjoyable experience. It was an absolute pleasure to have you as our guest, and we hope to have the opportunity to welcome you back for another fantastic stay.Warm regards,Lisa - Guest Relations

10/10 Fremragende

Benny

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt placering
Et helt igennem fantastisk sted, super lækker mad, tæt på station og en formidabel udsigt fra vort værelse. Lækkert wellness område.
Formidabel udsigt
Hotel set fra Metrostation
Stort værelse med separat toilet
Overnattede 4 nætter i maj 2023
Svar fra Lucy, Guest Relations den 16. maj 2023
Dear Benny, Thank you for taking the time to leave your feedback!We love that you enjoyed the wellness area and the rest of the hotel so much! That is the reason we do it and makes us happy.Hopefully we can welcome you back to our hotel in the near future.See you soon! Kind regards,

10/10 Fremragende

Pernille

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt ophold
Skønt ophold, dejlige værelser, tæt på metro , lækker bar med cafemad og dejlig restaurant, alt fungerede - dog placering i lidt kedeligt industriområde.
Overnattede 4 nætter i april 2023
Svar fra Lucy, Guest Relations den 28. apr. 2023
Dear Pernille, Thank you for taking the time to leave your feedback! We love that you enjoyed the bar, restaurant and the rest of the hotel so much! That's the reason we do it and makes us happy.Hope we can welcome you back to our hotel in the near future.See you soon! Kind regards,

10/10 Fremragende

Martin Laue

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra Front office den 17. apr. 2023
Dear Sir/Madam,Thank you for your feedback after your stay.We are super pleased to hear that your stay was satisfactory.We therefore hope to welcome you again to our hotel in the near future !Kind regards,Team Van der Valk Amsterdam-Amstel

8/10 Udmærket

Morten Dragsbæk

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra Front office den 17. apr. 2023
Dear Sir/Madam,Thank you for your feedback after your stay.We are super pleased to hear that your stay was satisfactory.We therefore hope to welcome you again to our hotel in the near future !Kind regards,Team Van der Valk Amsterdam-Amstel

6/10 Okay

Kristoffer Hou

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel, overall setting, bar, restaurant and ambiance. Extremely uncooperative and lazy reception personnel.
Overnattede 1 nat i marts 2023
Svar fra Reservations Manager den 9. mar. 2023
Dear Kristoffer, Thank you for taking time to leave feedback. We truly apologize that your stay in our hotel didn't meet up to your expectations. We will inform our responsible manager about your remark. Hopefully the rest of your experience with our hotel was nothing but positive! It is very important for us to keep a high level of service to our guests at all time and with your honesty we can improve our service even more. We do hope you come to visit us again soon. Kind regards Kelly.

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2022
Svar fra Manager den 12. dec. 2022
Dear guest, Thank you for taking the time to leave your feedback! We love that you enjoyed the hotel so much! That is the reason we do it and makes us happy. Hopefully we can welcome you back to our hotel in the near future. See you soon! Kind regards, Kelly.

10/10 Fremragende

Justina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig godt.
Rigtig godt hotel, hvilket man også betaler for. Fin lille pool, der var dertil spa med i prisen. Værelset var lyst, moderne og stort. Brus og toilet delt hvilket var dejligt. Gode senge. Det liger ude for byen.
Overnattede 5 nætter i juli 2022
Svar fra Reservations Manager den 7. aug. 2022
Dear Justina,Thank you so much for taking the time to write review. We are happy that you enjoyed your stay in our hotel. We hope to welcome you back with us in the near future. Kind regards, Kelly.

8/10 Udmærket

Heidi

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fine hotel with a few improvement areas
Nice hotel situated in a quiet place outside city center. Great room size and shower. Really nice employees at the reception and restaurant. Good beds. Good parking facility. Great food in the restaurants and we can recommend the pizzas for the room. Downside was lazy cleaning. We had to ask specifically for cleaning at the end of day 3 (after 2 nights), and even then it was very little that was done. Several things were not refilled like washing cloth and tea. Furthermore our room had a locked door shared with the next room, and we could here a lot of talking through it. Overall fine experiece. But due to lack of cleaning and risk of getting a room again with door as wall, we will probably mostly consider this again for a short stay.
Overnattede 3 nætter i juli 2022

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Smukt hotel, god beliggenhed.
Hotellet ligger rigtig godt i forhold til Metro og det er let at komme dertil med bil. Fin p-kælder tilgængelig mod betaling. Værelset var flot indrettet og det store panoramavindue med udsigt over flod og by gjorde det særlig godt. Overraskende gode muligheder for mad og drinks på hotellet, det var virkelig høj kvalitet !
Overnattede 3 nætter i juli 2022
Svar fra Reservations Manager den 18. jul. 2022
Dear guest, Thank you so much for taking the time to write review. We are happy that you enjoyed your stay in our hotel. I will pass on you positive feedback to the rest of our team. We hope to welcome you back with us in the near future. Kind regards, Kelly

10/10 Fremragende

Torben

Overnattede 2 nætter i juni 2022
Svar fra Kelly den 20. jun. 2022
Dear Torben, Thank you for taking time to leave feedback on your recent stay in our hotel. It seems you had a great time here! We hope to welcome you soon back in Amsterdam! Kind regards, Kelly

8/10 Udmærket

Jacob

Overnattede 2 nætter i april 2022
Svar fra Reservations Manager den 27. apr. 2022
Thank you so much for staying with us. We appreciate your feedback!

10/10 Fremragende

Mari

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i april 2022
Svar fra Britt (Guest Relations) den 19. apr. 2022
Dear Mari, Thank you for sharing your experiences. How wonderful that you enjoyed your stay in our hotel! We hope to welcome you again in the future! Kind regards, Britt (Guest Relations)

10/10 Fremragende

Mette

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Fantastisk hotel, god atmosfære. Utrolig serviceminded personale. Rent og pænt. Nemt at komme til Amsterdam centrum.
Overnattede 3 nætter i september 2021
Svar fra Daisey (Guest Relations) den 4. okt. 2021
Dear Mette, What a great feedback, thank you for that! Amazing to hear that you enjoyed your stay. Thank you for the compliment to our staff, I will pass it on to them! We hope to see you soon! Kind Regards,

10/10 Fremragende

Jesper

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2021
Svar fra Camille den 10. maj 2021
Beste Jesper, Bedankt voor het achterlaten van uw ervaringen! Wat fijn om te zien dat u genoten heeft van uw verblijf bij ons in Amsterdam! Hopelijk mogen we u nogmaals als gast verwelkomen. Met vriendelijke groet, Camille (Guest Relations)

10/10 Fremragende

Mathias

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 8 nætter i september 2020
Svar fra Lois, Guest Relations den 5. okt. 2020
Dear Mathias, We are happy that you enjoyed your stay in our hotel. We hope to welcome you back in the future. Kind regards, Lois, Guest Relations

6/10 Okay

Casper

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Vil ikke vælge hotellet igen
Hotellet var i god stand, men det ligger i et dårligt område hvor man ikke kan gå til noget og der var langt ind til byen. Derudover blev der ikke gjort rent på værelset, AC virkede ikke godt og værelset var meget mørkt.
Overnattede 3 nætter i juli 2020
Svar fra Eline (Guest Relations) den 28. jul. 2020
Dear Casper, Thank you for taking time to leave feedback on your recent stay in our hotel. I will communicate your remarks to the responsible manager. Our location is close to the station so guests easily can go to the city centre within 15 minutes and enjoy their stay without the noise nuisance of the city centre. Our apologies for any inconvenience you experienced. Kind regards, Eline (Guest Relations)

10/10 Fremragende

Cristina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
super til prisen
Skønt hotel til prisen, dejligt wellness område og let med metro til midtbyen
Overnattede 3 nætter i juli 2020
Svar fra Eline (Guest Relations) den 28. jul. 2020
Dear Cristina, What a great feedback, thanks for that! It's great to read that you enjoyed the hotel so much! That's what we do it all for, of course. We hope to see you soon! Kind regards, Eline (Guest Relations)

8/10 Udmærket

Sussie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2020
Svar fra Lois, Guest Relations den 20. jul. 2020
Dear Sussie, What a great feedback, thanks for that! It's great to read that you enjoyed the hotel so much! That's what we do it all for, of course. I will pass on your compliments to my colleagues! We hope to see you soon! With kind regards, Lois, Guest Relations

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Skønt hotel med lækkert wellness
Fantastisk hotel beliggende tæt på metro. Dejligt wellness område. Hotellet var rigtigt pænt indrettet og rengøringsniveau var i top.
Overnattede 3 nætter i december 2019
Svar fra Beau (Guest Relations) den 7. jan. 2020
Dear guest, Thank you so much for taking the time to provide our team with such fantastic feedback in regards to your recent stay here with us. We look forward to welcoming you here again very soon. Sincerely, Beau (Guest Relations)

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt ophold med rigtig god spa/wellness afdeling. Der var til tider en del larm på gangene. Da vi boede lige ved elevatoren, hvilket var lidt forstyrrende for ens nattesøvn.
Overnattede 3 nætter i december 2019
Svar fra Eline (Guest Relations) den 30. dec. 2019
Dear guest, Thank you for taking time to leave feedback on your recent stay in our hotel. It seems you had a great time here! I will communicate your remarks to the responsible manager. Our apologies for any inconvenience you experienced.

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i september 2019
Svar fra Jozien (Guest Relations) den 4. okt. 2019
Dear Guest, Thank you for taking the time to leave feedback on your recent stay in our hotel! Looking at your score, you really enjoyed your time here. We hope to welcome you soon back! Best Regards, Jozien (Guest Relations)

6/10 Okay

Jette

Ok hotel
Havde et fint ophold på hotellet, men værelserne er nærmest sorte, så du føler du bor i en kælder, meget dyrt at parker i deres kælder 20€ i døgnet.
Overnattede 3 nætter i august 2019
Svar fra Jozien (Guest Relations) den 16. aug. 2019
Dear Jette, Thank you for taking the time to leave feedback on your recent stay in our hotel. Great to read you had a nice stay. I will inform the responsible managers about your remarks, perhaps we can make some adjustments. We hope to welcome you back soon! Best Regards, Jozien (Guest Relations)

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Det var et super godt hotel, hvor intet manglede. Værelserne var store og flotte med mulighed for at lave kaffe og the - der var et lækkert wellness rum med en lille opvarmet pool, sauna og dampbad m.m. og en skøn morgenbuffet med alt til dette hørende. Foruden dette en god bar, som også solgte goeode burgere og pizzaer. Personalet var både venlige og imødekommende. Kan kun anbefale stedet - og kommer gerne igen...👍👍👍👍👍👍👍🙌🙌🙌💝💝💝💝💝💝
Overnattede 5 nætter i juli 2019
Svar fra Beau (Guest Relations) den 5. aug. 2019
Dear guest, Wow... Thank you for your review! We really appreciate the score and feedback you gave us. Hopefully we will be able to see you again soon. Kind regards, Beau (Guest Relations)

8/10 Udmærket

Khadijat Oluwatosin, London

Synes godt om: Rengøring, service og personale
I will be coming back
Overnattede 2 nætter i maj 2024
Svar fra Iris - Guest Relations den 27. maj 2024
Dear Khadijat,Thank you for your feedback! We're happy to hear that you enjoyed your experience with us and that you'll be returning. We look forward to welcoming you back in the future.Best regards,Iris - Guest Relations

10/10 Fremragende

Holly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel and beautiful rooms. Staff were always friendly and happy to help! Would love to come back again.
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 27. maj 2024
Dear Holly,Thank you for your kind words! We're happy to hear that you found our hotel and rooms beautiful, and that our staff was friendly and helpful throughout your stay. We would be delighted to welcome you back again in the future. Best regards,Iris - Guest Relations

8/10 Udmærket

Ian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Kijana

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are unique
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 21. maj 2024
Dear Kijana,Thank you for your review! We're delighted to hear that you found our rooms unique. We strive to create a distinctive experience for our guests. We look forward to welcoming you back in the future!Iris - Guest Relations

10/10 Fremragende

Lewis

Rejste i en gruppe
Synes godt om: Faciliteter
Couldn’t fault the hotel
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 21. maj 2024
Dear Lewis,Thank you for your review! We're happy to hear that you couldn't fault the hotel. Your positive feedback means a lot to us. We look forward to welcoming you back soon!Kind Regards,Iris - Guest Relations

6/10 Okay

aryo

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Service was really unhelpful had to call multiple times and nothing happened on multiple occasions
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 15. maj 2024
Dear Aryo,Thank you for sharing your feedback regarding your stay. We sincerely apologize for the inconvenience you faced and for the lack of responsiveness you encountered when reaching out to us.Please rest assured that we take your comments seriously and will address this issue with our team to ensure that we improve our responsiveness and level of service. We appreciate your valuable feedback and hope to have the opportunity to regain your trust during your next visit.Kind Regards,Iris - Guest Relations

10/10 Fremragende

Claire

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stayed here during my first visit to Amsterdam, and it was absolutely brilliant. The staff were incredibly helpful and kind and the room was gorgeous. I refused to pay €25 for breakfast as I believe that to be rather extortionate, however the evening meals in the restaurants were delicious. Will definitely be back!
Overnattede 2 nætter i maj 2024
Svar fra Iris - Guest Relations den 15. maj 2024
Dear Claire,Thank you for sharing your experience with us! We are happy to hear that you had a brilliant stay during your first visit to Amsterdam. It's fantastic to know that you found our staff incredibly helpful and kind, and that you enjoyed your room!We look forward to welcoming you back on your next visit to Amsterdam! Best regards,Iris - Guest Relations

10/10 Fremragende

Banna Tekle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great facilities and staff
Overnattede 4 nætter i maj 2024
Svar fra Floortje - Guest Relations den 23. maj 2024
Dear Banna,Thank you for taking the time to leave a review. We are happy to read that you had such a wonderful stay in our hotel and loved our facilities and the service of our staff.We hope to welcome you back in the near future!Kind regards,

10/10 Fremragende

Tobias Florian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Marco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Alles bestens
Overnattede 4 nætter i april 2024
Svar fra Iris - Guest Relations den 10. maj 2024
Hallo Marco,Vielen Dank für Ihre Rückmeldung! Es freut uns zu hören, dass alles zu Ihrer Zufriedenheit war.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Viele Grüße,Iris - Guest Relations

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Bee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Love it
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 10. maj 2024
Dear Bee,Thank you so much for your kind feedback! We're delighted to hear that you loved your stay with us.We look forward to welcoming you back soon!Kind Regards,Iris - Guest Relations

8/10 Udmærket

Renee

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms too dark with black wall papers, Lighting could be redesigned like the bath room. (bright)
Overnattede 7 nætter i april 2024
Svar fra Iris - Guest Relations den 10. maj 2024
Dear Renee,Thank you for sharing your feedback with us. We appreciate your input regarding the room ambiance and lighting. We hope to have the opportunity to welcome you back and provide a better experience.Kind regards,Iris - Guest Relations

10/10 Fremragende

Johaina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasant experience would definitely recommend, easy to get to the centre, and to many of our tourists sights from here. The public transport facilities are very good so you would not have any issue getting to places!
Overnattede 2 nætter i maj 2024
Svar fra Iris - Guest Relations den 8. maj 2024
Dear Johaina,Thank you for sharing your experience with us! We're thrilled that you had a positive stay and found our location convenient for accessing the city center and tourist sights.We appreciate your recommendation and look forward to welcoming you back on your next visit!Kind Regards,Iris - Guest Relations

10/10 Fremragende

Jamie William

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel, very clean and comfortable. Surprisingly quiet and easy to get to
Overnattede 3 nætter i maj 2024
Svar fra Iris - Guest Relations den 8. maj 2024
Dear Jamie,Thank you for your review! We're happy to hear that you found our hotel very clean, comfortable, and quiet. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Kind Regards,Iris - Guest Relations

10/10 Fremragende

Benjamin

Overnattede 2 nætter i maj 2024

8/10 Udmærket

Carl

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Davide

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Abbiamo alloggiato nella Pethouse al 17 piano, vista canale e dintorni, la camera si presentava con un colpo d’occhio di grande prestigio sopratutto le sera quando cala il buio e la città si illumina , da non perdere l’alba che illumina la camera regalando un atmosfera unica. Il personale delle pulizie non parla lingua inglese. Il management risulta poco flessibile nelle eccezioni avanzate durante il nostro soggiorno (late check out).
Svar fra Iris - Guest Relations den 6. maj 2024
Caro Davide,La ringraziamo molto per la Sua recensione. Siamo lieti che abbiate apprezzato la vista dalla nostra Pethouse al 17 piano, il tramonto e l'alba. Ci auguriamo di potervi accogliere nuovamente in futuro per un soggiorno ancora più piacevole.Cordiali saluti,Iris - Relazioni con gli ospiti

10/10 Fremragende

Sebastian

Overnattede 4 nætter i april 2024

6/10 Okay

Krista

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Had a terrible experience on Tuesday morning April 23rd had to get up early to take a taxi to Central station. No staff was seen at the desk. Waited at the desk for a few minutes before a man came ask if we needed anything. He was not friendly or understanding at all. Yes it was very early in the morning but he seemed bothered by my questions with a stand off attitude. I turned to talk to my wife, he disappeared to the back, I went back to try as ask him for assistance again and I heard him suck his teeth from behind the wall. He did not return. Terrible customer service.
Overnattede 7 nætter i april 2024
Svar fra Iris - Guest Relations den 6. maj 2024
Dear Krista,Thank you for taking the time to write your review! We are truly sorry to hear about your experience. This is certainly not the level of service we strive to provide to our customers. We sincerely apologize for any inconvenience.We take complaints about our customer service very seriously and will investigate this matter internally. We hope to welcome you again in the future for a better experience!Kind Regards,Iris - Guest Relations

10/10 Fremragende

Bunmi

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024

8/10 Udmærket

Olusegun

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very nice, we enjoyed our stay as a family, the breakfast could be improved on anyway as there seems to be not so many options to pick from. Good facilities, good location as well.
Overnattede 2 nætter i april 2024
Svar fra Iris - Guest Relations den 8. maj 2024
Dear Olusegun,Thank you for staying with us and sharing your feedback. We're glad you enjoyed your family stay and found our hotel nice. We look forward to welcoming you back in the future!Best regards,Iris - Guest Relations

10/10 Fremragende

Elizabeth

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Had such a nice stay at Van der Valk Hotel, so relaxing and the staff were lovely, room was beautiful and spacious
Overnattede 2 nætter i april 2024
Svar fra Iris - Guest Relations den 1. maj 2024
Dear Elizabeth,Thank you for sharing your experience! We're happy to hear that you had such a relaxing stay and enjoyed our rooms. Our team works hard to provide exceptional service, so your kind words mean a lot to us. We hope to welcome you back for another enjoyable stay in the future!Kind Regards,Iris - Guest Relations

8/10 Udmærket

Haxhi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
perfekt
Overnattede 2 nætter i april 2024
Svar fra Iris - Guest Relations den 29. apr. 2024
Beste Haxhi,Bedankt voor uw reiview! We zijn verheugd dat uw verblijf perfect was.We kijken ernaar uit om u in de toekomst weer te verwelkomen voor nog een keer een fijn verblijf!Met vriendelijke groet,Iris - Guest Relations

10/10 Fremragende

Riem

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i april 2024
Svar fra Iris - Guest Relations den 29. apr. 2024
Dear Riem,Thank you for your feedback! We're glad to hear that you had a great experience.We look forward to welcoming you back again in the future.Best regards,Iris - Guest Realtions