Hoteller i Alto

"Poor plumbing and ued condom on the stairs."

"The pool has been shut down for a long time I was told but they did not inform us of this when we had called before booking through Expedia . Front desk was always sitting in corner in wheelchair . Tub was not clean , beds were horrible to sleep on and the elevator was making awful noises"

"The room was nice staff was understanding. To the kids"

"We have stayed here before and thought we would again. We had to change our stay date and asked to change the date way ahead of time but they wouldn't let us change it! Another hotel had no problem doing that for us. We will never stay here again!"

"Ok hotel til et par enkelte overnatninger. God seng og god størrelse på værelset. Hotellet trænger til en modernisering "

"Breakfast is not served. Only coffee. This is inaccurate in the listing. I had a smoke free room but was subject to smoke odors for a considerable portion of the night, which was very disturbing."

"Staff was good but not very welcoming"

"The place was absolutely disgusting! From entry way, to the hallways, and our room. The entry way and hallways smelled disgusting. I don’t think they’ve seen a vacuum in the last month nor a carpet cleaner ever! The room was so outdated, that it reminded me of a room from the 90’s. The carpet had never been cleaned, with a vacuum or carpet cleaner. It was stained and sticky. We actually bought cheap flip flops so we could walk in the room without our shoes. The shower and vanity was not...

"Nueno"

"Everything was great except there are 2 hotels with the same name except North or South. Be careful when you put in your GPS to enter the one you are booked into. We ended up at the wrong one at midnight and had a hard time finding the correct one."

"Room 422 there was a rumbling sound coming through the wall. It actually vibrated the bed because the head board is directly attached to the wall. Most likely the from the giant washers and dryers that they use as the laundry room was directly below ours on the first floor."

"The picture of the pool area is misleading. I can understand construction on the slide but the upkeep for the rest of the area was very poor. The outdoor patio had overgrown weeds making it not appealing to hang out in area. The restaurant/bar area was closed and when I asked staff they said it’s been closed for a couple months since the change of hotels, I feel like at some point it should have been updated then on the website."

"Ben was so accommodating in getting us extra blankets and pillows-they were warm from the dryer!!! and we were so tired from a day of cheer competition. We stay here 2x a year and the front desk clerk (Im so sorry I forgot her name) is always helpful and sweet. My only request would be hot food for breakfast-at least eggs and bacon. Hungry cheerleaders and coaches need protein!!"

"Clean, well taken care of and helpful staff with an excellent shuttle driver. Quiet, had no issues with check-in and was off in the morning as expected. No breakfast was offered."

"The hotel seemed fine when we got there. However, our bathroom was not clean. It had urine and hair on the toilet bowl and the floors were sticky."

"The"

"We traveled with family for cheer competition, we requested to be in room close to each other. They were able to give us rooms right across from each other. The air conditioner was broke in their room so they had to be moved to another room down the hall. We went to use the shower that night and our shower was broke. They moved us to another room upstairs. We pack up and move to the new room to find that the air conditioner was broke in that room. We went back to the front desk and they moved us...

"I am a regular customer of the TownePlace Suites by Marriott Grand Rapids Airport and have stayed at this property multiple times this year, totaling approximately 40 days. While the accommodations themselves have been satisfactory, I have experienced repeated billing issues that have been extremely difficult to resolve. I have emailed the on‑site manager several times and have not received a single response. When I was physically at the hotel, I was able to get one incorrect charge corrected,...