The manager was not at all helpful in trying to help me with a second reservation I was charged for, but never made. Diego at the desk was extremely helpful in getting the wifi to work in my room which gave me so much trouble. I needed wifi to do business and it kept going on and off and Diego was the only one who cared enough to really help. In addition, your hotel should have written explanations at to how to use air conditioning ( doors have to be locked first) how to use hair dryer, make dinners for who can only eat plainer entrees, such as a simple red sauce and a meat without all the toppings, etc I was alone and had to have dinner 11 out 13 evenings. This was a terrible inconvenience for me to take a cab both ways to find a restaurant. Finally, I was so insulted when a waitress told me I wasn’t allowed to leave the restaurant until I finished the small piece of cake I was holding. Sorry, but I would not recommend this hotel. I have been traveling to Italy for many, many summers and this was truly a disappointment
