4/10 Dårligt
Brandy Bee
Rejste med familie, Rejste med partner, Forretningsrejsende
17. jul. 2025
Synes ikke om: Rengøring, service og personale, faciliteter
Our check-in was messed up. I tried to provide a different card for incidentals than the company card I booked with and so my reservation was cancelled and it took forever to get it resolved. I finally just had to pay for it and get my company to reimburse me.
When we got to the room, immediately greeted with the smell of mold/mildew. There was standing water in the tub, the shower curtain was filthy.
The next morning we went to get breakfast - no milk, just an empty jug in the fridge, messy counter. The serving trays were also empty. We got down there at a reasonable time too - not like we were just showing up near the end. I was holding the empty jug and thought - well at least I can throw it away, but I couldn't even do that because the trash IN the dining area was so full it was HEAPED up to the point I couldn't set an empty milk jug on it or it would have fallen on the floor. Like - it was in a balanced heap with a peak at the top.
I honestly want to just give this one star, but even though our reservation got messed up, the lady at the front - Sharla I think - was trying to be helpful and juggle multiple things and made sure I didn't get double charged.
Also I really like Holiday Inns, so I don't want to leave a 1-star because I mean, I slept ok. It's not like the AC didn't work or it was just totally nasty. They just really need to put some more care and attention into this property.
Brandy Bee
Overnattede 1 nat i juli 2025