Firstly, this is ABSOLUTELY NOT a 5-star hotel. It maybe was for some 20 years ago... Our rating 3 of 5, mainly for the safety & service. We were 3 adults + 3 kids staying in two rooms in one week in July. This was our second 5-star hotel in southern Turkey with the same experience: beautifully decorated place with low service standard.
Service & maintenance is too chaotic for being called 5*. Staff is helpful, yet badly trained. They look very tired. Several times waiters have simply forgotten our order. I have seen day shift housekeeping leaving for home at 2 a.m. Nice lobby and entré, however +40 degrees inside in many areas kill the impression. OK food and night show program.
Water slides, a magnet for the kids... For some reason, operating only two hours per day. Half of the time no staff in place. If there, speaks only Turkish. They do not close the gates prior water cut. So entire queue goes way down the slippery stairs while the new ones try to come up. No lifeguard by the pool at all. We found broken tile pieces on the pool bottom. Nothing happened in a week.