Hotel i Al-Ruwais, Jeddah

"I was given a room in the next door building away from the main tower. The carpets were old and you could smell that it was old. The room was spacy, but the bathroom was the size of a small closet, where you could hardly turn around and use the sink and shower. Simply unacceptable. The temperature of the shower was also too low and didn't encourage taking a shower. I went to the Spa and the Hot Tub (jacuzzi) which was equally hardy warm and the shower next to the Jacuzzi had a shower head that didn't function. I got to say that whatever i experienced wasn't worth more than 2 stars maximum. I complained and was told that the main building was much better and had been renovated. But then I should have been placed in the main building and not in what I ended up in."