Agios Nikolaos – Marriott Hotels & Resorts i Agios Nikolaos, Kreta

"We stayed in a premium suite with ocean view balcony. The pools and buildings are very nice, and the staff are plentiful and helpful. But the resort is isolated, and the resort seems to discourage guests from leaving. The "concierge" seemed completely unprepared to help. She could not recommend any restaurants in town, or recommend any tours. She could not help with public transportation or private car service. Our best help came from taxi drivers. They promoted a "movie night", but would not tell us what the movie would be until that day! Most of the guests appear to be older couples and their adult children, who just plan to lay on the beach and eat. The "gym" facility was a joke. A small room totally out of scale to the resort. The slate floor in our room was filthy. Every time we walked on it in bare feet, our feet became black. The private beach area attracts plastic waste. The sand was covered in plastic trash and plastic was floating in the water. This is a general problem in the Meditteranean today. Meals were very expensive. The lunch buffet was 41 euro per person. In addition, I arrived to lunch wearing a t-shirt and swimsuit, and was asked to go back to my room and change into shorts. They had no problem with the young woman wearing a thong and mesh cover up. I expect more for what we paid, at what was presented as a luxury resort."

"The location and facilities are fantastic. The view and sunset is breathtaking, the pools and sunbeds are nice and not overly crowded and the beautiful flowers and trees all over. We stayed the first week in a 2BR villa with 3 adults and two children. It was nice and spacious with lots of privacy as the rooms were in opposite ends of the villa. We had the most lovely cleaning lady Mirela who met us with the biggest smile every day. The next week we stayed in an Island suite with a jacuzzi and sea view. Also a very nice room. The service on the hotel overall is not 5 stars which is such a pity. The reception is strict and not accommodating, and the hotel is clearly understaffed in the buffet, beach bar etc. constantly running out of stuff (ice creme, drinks etc), and the ala cart often also is out of stuff. I also dislike that there are no cocktails included in the AI (pina colada, mojito) - paying customers get nice glasses and AI get plastic cups all day. I really wish the hotel would staff up and stop all the unnecessary restrictions. The staff is clearly under too much pressure, which makes the guests unhappy and so it continues. The main buffet also needs more food and stuff, if you are not there when they open half of the stuff will be out (meats, desserts etc). A few people standout though: George and Minela in the Pool bar, Nick in the Payot, Jaruz in breakfast coffee, Abdul in the pancake stand, and Dora in the reception. "

"Vi har haft et dejlig ophold. Dejligt hotel, skønt værelse,lækker morgenmad 🤗👍"

"Nice hotel. Excellent restaurant and pool area. No beach or too long by food to the beach."