Hoteller nær Agawam Public Library

"Online images show the renovated rooms, but upon arrival it was clear the actual building had rough edges. We were only in town a couple of nights, so I ignored my initial gut feeling. With further inspection I saw many other flaws including: cracks, chips, and possessions leftover from previous guests. When bringing this up with the staff, they claimed they were completely booked so we couldn’t switch rooms. Not a problem. They said they could remove what we found but when I had asked if they...

"Air coming from ac was smelly and furniture was outdated. Carpet needs to be replaced."

"Hele huset lugtede forfærdeligt parfumeret. Indretning og atmosfære var beklumret. Vi kunne ikke vente på at komme derfra. Morgenmaden blev serveret mellem 8:30 og 9:30, og endda lidt forsinket. Den blev serveret på en tallerken uden valgfrihed. Fed frenchtoast og noget opvarmet æble med kanel. Så godt som uspiselig. Der var noget havregryn i en krukke, men ikke noget at spise det med. Da vi bad om brød fik vi noget kedeligt brød med halvgammelt smør. Vi holder meget af steder med en hjemmelig...

"We had a wonderful stay at MGM Springfield and would definitely come back. The hotel has so much character and doesn't feel like a typical casino hotel. We loved the warm atmosphere, beautiful brick throughout the property, and the gorgeous courtyard with the historic State Armory. Everything was spotless, the staff was friendly and welcoming, and there were plenty of great food options on-site. Between the casino, restaurants, sports bar, movie theater, and overall atmosphere, there was always...

"All was good except that the room above us decided to do a 5k in their room starting at 05:00 AM. This wasn’t the hotel’s fault, but was their fault was the condition of the floors. Beyond the stomping, the floors creaked! We arrived late at night needing sleep before a long day of driving. We got almost none because of the noise."

"Nunca me indicaron que la picina estaba dañada"

"Hotel needs upgrades but the staff was very helpful and professional when an issue arises."

"It was a good night"

"Clean room, breakfast good, parking easy. Stay stay stay "

"Breakfast was very well stocked at all times. Very nice staff and the hotel was good for the price point."

"Excellent"

"While the hotel rooms were clean, the noise was almost unbearable. We booked the hotel for one night so that my daughter could take an early morning test in Springfield. When we checked in, it was so loud from the bar/restaurant that I could barely even hear the desk clerk. Then we stayed on the 16th floor and there were loud voices and teenagers (or maybe adults) in the hallway until around 3am. Lastly, the HVAC wasn't turned on when we arrived so it was 77 degrees in the room. When I...

"Room was clean. Amenities were accessible and staff were very very nice! Would recommend staying here"

"!"

"Very clean rooms, quiet place, lovely view of trees. Breakfast had a wide variety to choose from. I will return if I come back to area."

"Everything was just as expected, no problems at all!"