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Anmeldelser af Hawthorn Suites By Wyndham Abuja

4 out of 5
Hawthorn Suites By Wyndham Abuja
1 Uke Street, Area 11 Garki, Abuja

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 28 af i alt 77 anmeldelser" "
Bedømmelse på 8 − Udmærket. 25 af i alt 77 anmeldelser" "
Bedømmelse på 6 − Okay. 15 af i alt 77 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 77 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 77 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Annette Qvist

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 days lovely stay in Abuja
We stayed 5 days and had a very nice stay. The rooms are spotless clean, with a very comfortable bed. However despite of us having booked a suite for 2 people, and clearly stating this on the booking, we only got one towel in the bathroom and also had the same problem as a previous guest regarding only one breakfast being included in the room, which is nonsence, when you stay 2 people. However, the problem was swiftly dealt with by the efficient manager, and after the first mornng we had no more problems. The quality of the airport pick up and transport is poor as the hotel uses an external driver in a private car, who managed to mess up both the pick up and our return to the airport 5 days later in the morning, by not showing up, which is bad when you arrive at night in Nigeria. This just has to Work!! However the staff is very kind and helpful and they made our stay enjoyable. And the pool is lovely as well and sparkling clean, not to forget.
Overnattede 5 nætter i januar 2020

10/10 Fremragende

Teresita

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Properties proximity to places I wanted to visit. Room is supposed to be ready but towels were missing and other toiletries were not available.
Overnattede 7 nætter i november 2023
Svar fra Front office Manager den 29. nov. 2023
Dear esteemed guest,Thank you for the review and also telling us about your experiences. Your concern has been noted and Measures have been taken to correct the anomalies.Kind regards.

10/10 Fremragende

Lola

Overnattede 2 nætter i juli 2023
Svar fra Front office Manager den 3. aug. 2023
Dear Lola,Thank you for the review. This is very important for us to do more in providing good services to our guests.Kind regards.

8/10 Udmærket

Livinus

Overnattede 5 nætter i april 2023
Svar fra Front Office Manager den 23. maj 2023
Dear Esteemed guest,Your review is important for us and we appreciate the review.This will spurs us more to do better in delivering better services to our guest.Kind regardLawal Abubakar

8/10 Udmærket

Domingo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Front Office Manager den 2. nov. 2022
Dear Domingo,Thank you for the review. We are particularly happy that your experience meet your expectation.Kid regards.Lawal Abubakat

8/10 Udmærket

Rhonda

Forretningsrejsende
Synes godt om: Service og personale, værelsets komfort
Overnattede 10 nætter i september 2022
Svar fra Front Office Manager den 20. sep. 2022
Dear Esteemed guest,Thank you for the review. We are particularly happy that your stay meet your expectation.This will spurs us to do more in service delivery to our guest.Kind regardsLawal Abubakar

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I go to the Hawthorn Suites in the US for comfort and value, and I learned I can get the same in Abuja. Bala at reception was helpful even before I left the US, sending the very friendly and accommodating driver Friday to meet me at the airport (nice to have someone waiting when you walk out the airport doors at nearly midnight!). My travel plans changed mid-visit and I had to check out a couple of days earlier than anticipated, and that was handled smoothly by the front desk. Michael got me set up in my room with a warm smile, and seemed genuinely sad to see me leave after just a couple of nights. I didn't have enough time to take a dip in the pool but that was a big step up from any Hawthorn Suites pool I've seen in the US. No bar in the hotel, but there's another hotel right across the street with an indoor and outdoor bar, so if you want a sundowner you don't need to walk far. Breakfast options include light continental fare as well as hot local options for those who, like me, are happy to start the day with some egusi soup. I'll definitely be back on my next trip to Abuja.
Overnattede 4 nætter i juli 2022
Svar fra Front Office Manager den 30. jul. 2022
Thank you very much. We are happy that your stay meet up with your expectation. We look forward to see you again. Kind regards. Lawal Abubakar

6/10 Okay

Theda

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale
The staff was great, however, they said tvey gad things on the website that isnt true. Like 2 bars they closed the vars because muslims own it, and statws they have a airport shuttle which wasnt true. Its fine it they closed them due to beliefs but they should just state. Then when they hear us speak igbo the management treated us different questioning everything we aaked. Even nade us feel unwelcomed when asked for the ite s to play table tennis. Wanted our room umber loined up our information. I will not recommend this hotel. I love this hotel chain here in rhe states but becer will stay there again.
Overnattede 3 nætter i juli 2022
Svar fra Front Office Manager den 25. jul. 2022
Dear Esteemed guest, We appreciate your review. As for the concerned issue raised, the management has taken a necessary steps to correct the anomalies so far raised. Kind regards. Lawal Abubakar

6/10 Okay

Agbi

Synes godt om: Rengøring
Synes ikke om: Service og personale
Stay was okay but reception lady did not know how to check me in. Room was nice & clean but shower did not have hit water. Staff need to be more friendly, & facility needs better maintenance
Overnattede 1 nat i juli 2022
Svar fra Elie yammouni den 16. jul. 2022
Dear Agbi Thank you for your feedback, on behalf of the management kindly accept my apology on the delay in check in and the inconvenience of the the hot water that might cause you Looking forward to see you again

8/10 Udmærket

Jessica

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked that they had security around the clock. Staff was very nice and respectful and friendly. Didn’t like the furniture in the room needs to be updated.
Overnattede 8 nætter i juni 2022
Svar fra Elie yammouni den 16. jul. 2022
Thank you

2/10 Forfærdeligt

Andre

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Property needs to be renovated not worth the price also room was crawling with cockroachs.
Overnattede 2 nætter i juni 2022
Svar fra Front Office Manager den 30. jun. 2022
Dear Esteemed guest, We are sorry that your stay did not meet your expectation. However, we have taken necessary measures to address the concerns you raised. Kind regards. Lawal Abubakar

10/10 Fremragende

stanley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Abuja weekend
Fun Abuja get away
Overnattede 3 nætter i april 2022
Svar fra Front Office Manager den 5. maj 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

8/10 Udmærket

Alex

Synes godt om: Rengøring, service og personale, værelsets komfort
Good Hotel
Once more our stay was great! Spacious room with all the amenities and good breakfast spread
Overnattede 1 nat i april 2022
Svar fra Front Office Manager den 5. maj 2022
Dear Esteemed guest, We are glad that your stay meet your expectation. this will spurs us more in providing quality services to our guests. Kind regards. Lawal Abubakar +2348181513894

10/10 Fremragende

KATRINA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Please book this hotel whenever traveling in Abuja! Everything is world class, especially staff and management! I stayed here for 7 days, and it was truly a home away from home experience! Friendly staff, safe and secure environment, excellent food and beautiful location! You will NOT be disappointed!
Overnattede 6 nætter i februar 2022
Svar fra Elie den 15. apr. 2022
Thank you

2/10 Forfærdeligt

Marquitta

Overnattede 1 nat i februar 2022

8/10 Udmærket

Franklin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very courteous and accommodating. The morning breakfast was always very good! The only thing I didn't like was the checkout process. They could not process my VISA credit card because their machine was down. It was a good thing my Fiancee was there to do a POS transfer for the balance. Also, the Television in my room did not have a clear picture quality. I expected better for this hotel.
Overnattede 7 nætter i marts 2022
Svar fra Front Office Manager den 5. apr. 2022
Dear Esteemed guest, Thank you for the review, We appreciate your acknowledgment of our staff's courteousness and the breakfast being okay. As for the delayed checkout process due to machine malfunctions, we have in place to ensure that such did not happen again. Kind regards. Lawal Abubakar

10/10 Fremragende

Iniobong Uwem

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2022
Svar fra Front Office Manager den 22. mar. 2022
Dear Esteemed guest, Thank you for staying with us. We are particularly happy that your experience meets your expectation. Kid regards. Lawal Abubakar

10/10 Fremragende

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay again!
Once again, it was an amazing stay. The room was almost palatial and my wife who was staying for the first time was impressed. The manager added a little extra touch by sending us a free fruit salad!
Overnattede 2 nætter i februar 2022
Svar fra Elie den 5. mar. 2022
Thank You sir

10/10 Fremragende

Ndubuisi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cool place to be
Very friendly services with cooool breakfast included.
Overnattede 2 nætter i januar 2022
Svar fra Front Office Manager den 2. feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our services. We are glad that our services meet your expectation. Kind regards. Lawal Abubakar

10/10 Fremragende

Livinus

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Helpful employees and staff, good taxi drivers attached. The breakfast etc.
Overnattede 1 nat i december 2021
Svar fra Front Office Manager den 4. jan. 2022
Dear Livinus, We are delighted that our services meet your expectation. This has Spurs us to do more in service delivery. Kind regards Lawal Abubakar

10/10 Fremragende

Marie-Paule

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Belle chambre bien comfortable avec beaucoup d'espace.
Overnattede 3 nætter i december 2021
Svar fra Elie den 24. dec. 2021
Merci beaucoup

2/10 Forfærdeligt

obinna

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible Experience
This hotel is terribly run down and needs to be fully renovated. It’s a motel/one star hotel at best and is no where near worth the price. An overall sub-par experience; I would never recommend this place for anyone.
Overnattede 4 nætter i december 2021
Svar fra Front Office Manager den 2. feb. 2022
Dear Esteemed guest, Thank you for taking your time to review our service delivery. We are sincerely sorry that our performance did not meet your expectation. We have put in measures to improve on the concerned issues raised. Kind regards. Lawal Abubakar

10/10 Fremragende

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay!
Once more, a great hotel experience. Booked for two nights and got complimentary stay instead!! Had welcome gifts left for me by the manager at check in and a complimentary fruit dish the next morning! I had absolutely no complaints. I recommend this hotel and will definitely be back!
Overnattede 2 nætter i november 2021
Svar fra Front Office Manager den 4. jan. 2022
Dear Alex, We are delighted that our services meet your expectation. This could spurs us to do more in service delivery. Kind regards. Lawal Abubakar

6/10 Okay

Ajit

Forretningsrejsende
Overnattede 3 nætter i august 2021
Svar fra Front Office Manager den 6. sep. 2021
Thank you for the feedback. Lawal Abubakar

6/10 Okay

Abodunrin

Forretningsrejsende
Synes godt om: Service og personale
The hotel is just okay, rooms are very big and staff member are friendly and helpful. They just need to improve on their facilities and restaurant
Overnattede 2 nætter i juli 2021
Svar fra Front Office Manager den 3. aug. 2021
Thank you for the the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

8/10 Udmærket

Presley

Forretningsrejsende
Synes godt om: Værelsets komfort
Overnattede 3 nætter i juli 2021
Svar fra Front Office Manager den 16. jul. 2021
Thank you for the review. We appreciate your concern Lawal abubakar

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 4 nætter i juni 2021
Svar fra Front Office Manager den 24. jun. 2021
Dear guest, We are glad that you enjoyed your stay. We appreciate your feedback

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are courtous
Overnattede 1 nat i maj 2021
Svar fra Front Office Manager den 2. jun. 2021
Thank you for the feedback. We are happy that you enjoyed your stay with us. Kind regards. Lawal Abubakar

6/10 Okay

Alex

Synes ikke om: Service og personale
Shady Hotel staff
I stayed 3 nights. Ordered dinner first and second night, signed the invoices both times. Was delayed over 20 mins on checkout when my bill was overcharged and I insisted so. I demanded for the slips and they brought 3! One had my signature and name forged!! The manager was called for and apologized! I settled the correct bill and had to rush off to the airport after being asked the description of the room service staff.(same staff both nights, I even tipped him handsomely) I think the management has to take it seriously because I want to believe this is not a random case. I am a Hotels.com Gold member and a Star Alliance Gold member also. This was easily the worst check out experience in my travel history. I will definitely NOT stay here again.
Overnattede 3 nætter i maj 2021
Svar fra Front Office Manager den 30. aug. 2021
Thank you for the feedback. The management had taken a drastic measure on the said staff. We assure that such will never happen again Kind regards Lawal Abubakar

10/10 Fremragende

Oladipo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome
Amazing place to stay
Overnattede 1 nat i maj 2021
Svar fra Front Office Manager den 24. maj 2021
Thank you for staying with us. We really appreciate your feedback

10/10 Fremragende

Verificeret rejsende

Overnattede 14 nætter i januar 2021
Svar fra Front Office Manager den 30. aug. 2021
Thank you for the feedback Lawal Abubakar

6/10 Okay

Rendell

The tub was extremely dirty and housekeeping kept forgetting to leave clean towels and floor mat.
Overnattede 15 nætter i januar 2021
Svar fra Front Office Manager den 30. aug. 2021
Thank you for the feedback. Your observation has been acknowledged. Kind regards. Lawal Abubakar

10/10 Fremragende

Eghosa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The staffs were quite professional and friendly. The rooms were very clean and comfortable. I will recommend the hotel any day.
Overnattede 3 nætter i januar 2021

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very clean and hospitality is excellent
Overnattede 17 nætter i august 2020
Svar fra Elie Yammouni den 24. aug. 2020
Thank You

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hospitality,Peaceful atmosphere and very friendly staffs
Overnattede 7 nætter i juli 2020
Svar fra ELIE den 29. jul. 2020
Thank You Very Much

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It’s a lovely place to stay
Overnattede 13 nætter i januar 2020

10/10 Fremragende

Juha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2020
Svar fra Front Office Manager den 30. aug. 2021
Thank you for the feedback. Lawal Abubakar

10/10 Fremragende

Katarzyna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice
Hotel is very ok and very comfortable.
Restaurant
Restaurant
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel, friendly people around, good food and excellent location. Worth the money.
Overnattede 3 nætter i januar 2020

8/10 Udmærket

Ladycrete, Kayenta Arizona

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
They upgraded the room at no charge. The WiFi is terrible, and there is no ethernet port to connect with a cable.
Overnattede 1 nat i januar 2020
Svar fra Lawal Abubakar den 23. jan. 2020
Dear Ladycrete, We sincerely apologized that our service did not meet your expectation. However, a measure has been put in place to correct the anomalies.

2/10 Forfærdeligt

Tope Ashley

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i december 2019

8/10 Udmærket

Verificeret rejsende

Overnattede 1 nat i december 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and quiet. Clean and cossy rooms, check in was really easy. Staff responded to my request promptly. The bitter soup was mouth watery! Yom.
Overnattede 1 nat i december 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i december 2019

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring
Breakfast was good, room was clean, but the room complementary was poor, can’t have tea replaced when requested, internal phone not working, fridge not working, no clean towels
Overnattede 2 nætter i november 2019

8/10 Udmærket

Arin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quality stay for the money
Clean, bright, comfortable room. Like most Nigerian places, wifi spotty to non-existent. Shower stall has seen better days, but plenty hot water. Also a Nigerian (mayb West African?), only one bath towel offered, even when two people staying. Nigerian hotels really need to get with it and start understanding in modern times, especially paying customers, should be entitled to their own individual clean towel!
Overnattede 2 nætter i november 2019

4/10 Dårligt

Rita

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
We paid for breakfast for two, got only one
We paid for breakfast for two, but only one person was served.
Overnattede 2 nætter i november 2019

6/10 Okay

P C

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Hotel facility needs to be updated/upgraded...
Facilities in this hotel are awfully awful... WiFi works only in the reception, tv channels lack volume, bathroom seems to have some leaks, bed frame has seen a lot from its lifetime... the only positive thing from this hotel is the professionalism of staff, and the service you get... I won’t blame staff for the facilities, I blame the management of the hotel... their breakfast was amazing, booked breakfast for two but was told breakfast was for one and wanted me to pay for the second one, though that was sorted after being embarrassed twice after breakfast... for the money you pay, nah... not worth it... the entire hotel needs a revamp... positive side, it’s a safe, secure and quiet environment... staff are absolutely amazing...
Overnattede 3 nætter i november 2019

8/10 Udmærket

LUIS MIGUEL

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 4 nætter i september 2019
Svar fra Elie Yammouni. den 5. okt. 2019
Thank You Sir.