4/10 Dårligt
Winnie
Rejste med familie
3. feb. 2025
Synes ikke om: Rengøring, service og personale, værelsets komfort
Terrible, icecold vacation
Sadly, we had a very bad stay. The house was nice enough in looks - but from the moment we stepped inside, the whole house STANK of cat urine - everywhere! The house was icecold - 15 degrees. We turned on the heating (we arrived at 16:00) and left to visit family. We returned at 21:00 to still a icecold house - 15 degrees still! We had our daughter with us and it was 3 degrees outside, so it was very much not nice to go to bed that evening. We turned on the heating and went freezing to bed. The next morning, the house was still 15 degrees. We turned on the heating, and it began to be warm while we eat breakfast. then we left, making sure the heating was on. We retuned at 21:00 - and the house was ICECOLD. 15 degrees! This continued the whole stay, and the reception was not there, when we where at the house. We wrote to complain and demanded a refound,we got the answer that: "It may be true that the heating goes back to 15 degrees. If there is no movement in the house for more than 2 hours.." and then we got 40 euros back! That is just rediculus. We have spend 4 icecold days with a child that now has a cold due to no heating!! Also, they did not even mention the stank! I wrote back and said we min. would accept 100 euros, since we never got this information about the heat at booking or at checkin - but they have chosen to ignore my responce and we have not heard more from them. We will NEVER book here agian or recommand this place to anyone - terrible service.
Winnie
Overnattede 3 nætter i januar 2025
