Hotel med 5 stjerner i Agios Nikolaos, Kreta

"We stayed in a premium suite with ocean view balcony. The pools and buildings are very nice, and the staff are plentiful and helpful. But the resort is isolated, and the resort seems to discourage guests from leaving. The "concierge" seemed completely unprepared to help. She could not recommend any restaurants in town, or recommend any tours. She could not help with public transportation or private car service. Our best help came from taxi drivers. They promoted a "movie night", but would not tell us what the movie would be until that day! Most of the guests appear to be older couples and their adult children, who just plan to lay on the beach and eat. The "gym" facility was a joke. A small room totally out of scale to the resort. The slate floor in our room was filthy. Every time we walked on it in bare feet, our feet became black. The private beach area attracts plastic waste. The sand was covered in plastic trash and plastic was floating in the water. This is a general problem in the Meditteranean today. Meals were very expensive. The lunch buffet was 41 euro per person. In addition, I arrived to lunch wearing a t-shirt and swimsuit, and was asked to go back to my room and change into shorts. They had no problem with the young woman wearing a thong and mesh cover up. I expect more for what we paid, at what was presented as a luxury resort."

"Our family had the worst experience at this resort. Three out of four of us suffered from severe food poisoning, with all three of us vomiting within a span of 30 minutes. Yet, the hotel completely denied any responsibility. Despite the fact that we only ate and stayed at their resort, they refused to acknowledge it was food poisoning, even going so far as to blame our illness on spending too much time in the sun. Their response was both shocking and dismissive. To make matters worse, they threatened us with legal action if we shared our experience in a review. We checked out two days earlier than planned after they promised a refund for the unused nights, but unsurprisingly, we never received the refund. This resort is not only negligent but also engages in dishonest practices. Avoid this place at all costs!"