2/10 Forfærdeligt
Emma
20. maj 2024
Arrived at 10pm to learn my room was unavailable due to a water leak. I was told I'd be called a courtesy taxi to another nearby hostel free of charge for the night. The new hostel was far from where I needed to be and I ended up on the hook to pay for the taxi, and did not receive any response as to how I'd be reimbursed. I get that unpredictable things happen, but I really would've appreciated knowing any of this in advance so that I could have arranged a refund or alternative travel plans.