2 udendørs pools
Tjek tilgængelighed

Anmeldelser af Kwanza Resort by SUNRISE

5 out of 5
Kwanza Resort by SUNRISE
Zanzibar Island, Kizimkazi, Unguja South Region

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 9 af i alt 18 anmeldelser" "
Bedømmelse på 8 − Udmærket. 3 af i alt 18 anmeldelser" "
Bedømmelse på 6 − Okay. 2 af i alt 18 anmeldelser" "
Bedømmelse på 4 − Dårligt. 0 af i alt 18 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 18 anmeldelser" "

9,2/10

Rengøring

8,8/10

Service og personale

7,0/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Amanda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i marts 2024
Svar fra Ahmed den 19. maj 2024
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort.

10/10 Fremragende

Vontrice

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our stay here was amazing! Beautiful resort and staff. Everyone is so nice and friendly. The buffet style food was fresh and good. The rooms were clean and kept cool. We enjoyed the outdoor shower. Great views for pictures and videos if you’re a content creator or just enjoy doing so. I would definitely recommend this resort.
Overnattede 3 nætter i februar 2024
Svar fra Ahmed den 10. mar. 2024
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort.

8/10 Udmærket

Yasmin

Overnattede 5 nætter i november 2023
Svar fra Ahmed den 10. mar. 2024
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort.

6/10 Okay

Alexandra

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Pretty but disappointing
The resort is beautiful but quite remote. The beach is not usable for watersports or sunbathing, although there is a man-made sandy area near the pool. The people are very friendly and welcoming, but the service is often slow and chaotic. We had to ask multiple times for drinks, often waiting over 30 minutes. The electricity failed many times during our stay, once for almost an entire day. The toilets didn’t flush during the power outages, which was unpleasant. It woke us up frequently during the night as the aircon would stop and restart. The shop does not take cards, although the reception below has a card machine. I was walked 5 minutes away to the spa to pay. There is no ATM. They suddenly implemented a towel card system midway through our stay, after days of no beach towels being available. We had not been given cards and the staff at reception didn’t know about the new system. The All-In drinks menu is very limited and AI guests have to pay for everything after 11pm. This was very disappointing and we felt pretty cheated. See photos - only marked drinks are included. Generally I would say that although pretty, this is not a 5-star hotel, and really shouldn’t claim to be or charge 5-star prices.
Overnattede 13 nætter i december 2023

2/10 Forfærdeligt

Lee

Synes ikke om: Rengøring, service og personale

8/10 Udmærket

Trubljanin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr sehr schön! Aber viel zu Teuer! Ich würde jedem all inclusive empfehlen. Ein Mittag oder Abend essen kostet 45$. Eine Cola 6$ für Afrika viel zu viel😅 Würde trotzdem jedem dieses Hotel weiterempfehlen, ist wunderschön, personal ist sehr Nett und Hilfsbereit.
Overnattede 14 nætter i december 2023
Svar fra Ahmed den 22. dec. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

10/10 Fremragende

Taboh

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Ahmed den 22. dec. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

10/10 Fremragende

Frederick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a fabulous place and wish I spent more time there. Two days was just not enough. I loved their activities and will definitely stay there again and again.
Overnattede 2 nætter i oktober 2023
Svar fra Ahmed den 2. nov. 2023
SUNNY Greetings from Kwanza, thank you for taking the time to write your detailed review of your recent experience at KWANZA Resort.We are sorry to know that some parts of your stay with us were not up to your satisfaction and we'd like you to rest assured that all of your constructive points will be taken into account and shared with the team as an opportunity to improve our service and product. Kindly send us your contact details in a private message to follow up with you

2/10 Forfærdeligt

Fatuma Omar

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter
I recently came to stay at the kwanza resort by sunrise in Zanzibar. While a beautiful location and most welcoming stay, I experience some bad service, that of which I didn’t expect for the money I paid for the hotel. My main issue was the waiting time for everything from the coffee in the mornings to the room service in the evenings, at one point even had to wait over 2 hours for a cup of coffee, which is ludicrous. Also, I had a discount code because I booked with Expedia, which was not honoured and the individual I spoke to, was extremely rude about, he made an arrange to meet at the reception to discuss my bill and what he can do and then didn’t come and then was extremely rude to me on the phone. There was a cockroach in one of the rooms and the air conditioning was not working in another. It was getting ridiculous. I left with a sour taste, also my sister, who came on the trip is a journalist, she has written for ELLE, Vogue, Marie Claire, Harpers Bazaar was planning on featuring the resort, is now quite disappointed. The best time were the staff who were incredibly accommodating and worked super hard to make our stay the best it could be
Overnattede 8 nætter i oktober 2023
Svar fra Mahmoud den 22. okt. 2023
SUNNY Greetings from Kwanza, thank you for taking the time to write your detailed review of your recent experience at KWANZA Resort.We are sorry to know that some parts of your stay with us were not up to your satisfaction and we'd like you to rest assured that all of your constructive points will be taken into account and shared with the team as an opportunity to improve our service and product. Kindly send us your contact details in a private message to follow up with you

2/10 Forfærdeligt

Zainab

Overnattede 7 nætter i oktober 2023
Svar fra Ahmed den 22. dec. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

10/10 Fremragende

Ewurabena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023
Svar fra Mahmoud den 16. aug. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resot

10/10 Fremragende

Rami

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jewel of the South
We learnt Kwanza is “the first” in Swahili language, and in reality it was. Our experience was amazing. From the comfort of our chalet to the pristine landscape and exterior and the dining variety, it could not have been any better. The daily show by the poolside was an extra add-on that kept our daughters waiting for it every evening.. from live music, to local dance it was very original and engaging. Many thanks to all the staff for being so attentive, friendly and welcoming.. Mr. Riyab, Mr. Rajabu, Ms. Mariam and all the other members were so kind and helpful.
Overnattede 7 nætter i august 2023
Svar fra Mahmoud den 13. aug. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Reso

8/10 Udmærket

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The resort is stunning, and our swim up, ocean view rooms (we were upgraded) were fantastic. The hotel is brand new, and was quiet whilst we were there, the food was variable, but largely good, and all the staff were lovely, and could not do enough for you. The resort itself is quite remote, but still perfect for a relaxing break with a choice of several restaurants and bars on site, as well as a spa, gym and yoga area.
Overnattede 5 nætter i juli 2023
Svar fra Mahmoud den 2. aug. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

10/10 Fremragende

Noora

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall excellent! They just opened so it was very quiet which was what we were looking for. The facilities were beautiful and everything was very clean and minimalistic. The thing that stood out most to me was the service. Sometimes in five star hotels it feels like even after paying a significant amount they always want to make you pay more for the small extras. In this case it was the opposite, the staff always went out of their way to check in and if something could reasonably be on the house they offered it. In the main restaurant: Mariam went above and beyond and made us want to come back again. Rajab catered to our every need! Felister listened to our questions about wanting to find authentic zanzibari food and Chef Sabrina made us the most scrumptious meal (off menu) that will stay with us as the best meal we had in Zanzibar! In the pool/recreation department: Khamis created a really fun game with shells that had me laughing and was one of the highlights of the trip! Jabiry always checked in to greet us good morning and refresh towels. Kwao at the pool bar went out of his way to cater to our every need. Reception: Mercia proactively checked in with us throughout our stay and any requests (ex. issues with hot water) were dealt with in under an hour. Excursions: Shabani and his staff took us on a wonderful beach trip with amazing food. The only downside to the facilities was that they have a cliff beach which makes swimming a bit challenging
Overnattede 6 nætter i juli 2023
Svar fra Mahmoud den 19. jul. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resor

10/10 Fremragende

Kanasia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i juli 2023
Svar fra Mahmoud den 13. jul. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

6/10 Okay

Dylan

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Déçu de mon séjour
L’hôtel est encore en construction à certains endroits. Beaucoup de bruit du au groupe électrogène près de la piscine (du au travaux du ponton et d’autre travaux). Des problèmes avec l’eau chaude dans la salle de bain. Des problèmes avec le jacuzzi qui ne chauffait pas. J’ai signalé le problème à 8 h le matin, des personnes sont venu, répartis, puis revenu jusqu’à 15 h de l’après midi. L’hôtel était vide. Pourquoi ne pas m’avoir fais changer de chambre tout simplement ? Je n’ai eu aucune intimité pendant ce laps de temps. Le restaurant JUA ne proposais pas de menu à la carte mais uniquement un buffet. J’ai mangé un soir 2 morceau de poulet et un peu de riz pour le prix exorbitant de 45$. J’ai bu un cocktail au restaurant Japanese food qui a mis 30 min à arriver et en plus de cela il n’était vraiment pas bon. Un goût d’eau à la cannelle plus qu’autre chose. Je ne suis pas content de mon séjour ici. Je ne reviendrais pas. Aucun geste commercial pour les problèmes mentionnés ci-dessus.
Ponton en construction. Groupe électrogène en marche du matin au soir.
Probleme jacuzzi.
Overnattede 3 nætter i juni 2023
Svar fra Mahmoud den 6. jul. 2023
Dear our valued guest We would like to thank you for choosing our hotel and for taking the time to share your review with us. We are pleased to hear your satisfaction with the staff, who were always helpful and pleasant. Our staff are doing a great job indeed of welcoming and offering personal attention to each guest.We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed all points mentioned in your review with the departments in question. We will discuss your comments and put in our consideration, be sure that the action plan will be provided to improve the points which you underlined in your review. We hope to see you again in the future and wish you the very best. Hotel Management

10/10 Fremragende

Abdallah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A perfect getaway resort, relaxing and perfect for honeymooners and couples. The hotel is new so it is well maintained. They have a doctor which helped us with my kid. All staff are smiling, welcoming and helpful sometimes the service is slow but they are doing their best
Overnattede 3 nætter i juni 2023
Svar fra Mahmoud den 6. jul. 2023
Dear Our Valued Guest It has been a pleasure to host you and we love to hear that you had a "fantastic and romantic holiday". The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Warm regards, Kwanza Resort

2/10 Forfærdeligt

Lina

Overnattede 2 nætter i juni 2023
Svar fra Mahmoud den 13. jul. 2023
Dear our valued guest We would like to thank you for choosing our hotel and for taking the time to share your review with us. We are pleased to hear your satisfaction with the staff, who were always helpful and pleasant. Our staff are doing a great job indeed of welcoming and offering personal attention to each guest.We truly value the opinions of our customers and we apologize that we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed all points mentioned in your review with the departments in question. We will discuss your comments and put in our consideration, be sure that the action plan will be provided to improve the points which you underlined in your review. We hope to see you again in the future and wish you the very best. Hotel Management