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Anmeldelser af Grand Mercure Xian Renmin Square

4.5 out of 5
Grand Mercure Xian Renmin Square
319 Dongxin Street, Xi'an, Shaanxi

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 173 af i alt 330 anmeldelser" "
Bedømmelse på 8 − Udmærket. 111 af i alt 330 anmeldelser" "
Bedømmelse på 6 − Okay. 36 af i alt 330 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 330 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 330 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

6/10 Okay

Verificeret rejsende

Ok!
De snakker ikke engelsk i receptionen. Vi havde tekniske problemer med vores værelse. Værelset var fint, men kunne været mere rent, da det alligevel er et “finere” hotel.
Overnattede 4 nætter i marts 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice hotel in Old stile
Nice big room - very nice breakfast - in town center. Would like to stay there again
Overnattede 3 nætter i august 2017

10/10 Fremragende

Esper, Hinnerup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Anbefalelsesværdigt hotel
Meget fint hotel med rigtig god service. Folk ved reception taler udmærket engelsk. Fantastisk flotte omgivelser på Renmin Square med park og vand fontaine.

10/10 Fremragende

Serena

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
L’hotel è bello, in una zona silenziosa e super centrale. Staff dell’hotel gentilissimo e disponibile! C’è stato un piccolo problema con la nostra camera e per rimediare ci hanno spostato dalla nostra stanza normale ad una bellissima suite, senza ulteriori pagamenti. Il nostro soggiorno è stato perfetto!
Overnattede 3 nætter i april 2024
Svar fra Sam Gu den 10. maj 2024
Dear Serena,Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback.It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to service gives us great encouragement and we are deeply appreciative for that.We will keep up our dedication and efforts, and we look forward to welcoming you again in the future.Yours sincerely,Sam GuResident Manager

10/10 Fremragende

Javier

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente hotel !!!
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Daisuke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Felt great staying this place
I think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
Overnattede 2 nætter i august 2023

10/10 Fremragende

Arnaud

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Le personnel est très disponible et fait des efforts pour parler anglais. L'environnement est très calme, j'ai passé d'excellentes nuits.
Overnattede 6 nætter i september 2023

10/10 Fremragende

Eishiro

Overnattede 5 nætter i august 2023

10/10 Fremragende

HANGMEI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Big bed.
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Hohyung

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
가성비 호텔
오래 된 숙소였음에도 객실 상태는 무난했습니다. 다만 객실 시설(냉장고, 전등스위치 등)의 조치가 필요한 점이 있었습니다. Accor Hotel 단지로 이루어져 있으며 전철역에서 걸어서 10분정도에 위치하고 있어서 교통이 편리했습니다. 직원들의 영어는 조금 부족하지만 친절하였으며, 투숙 기간에 발생했던 문제에도 최선을 다해 도와줬습니다.
Overnattede 6 nætter i juni 2023

8/10 Udmærket

tetsuya, kikukawa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2021

10/10 Fremragende

YUKI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
似てる名前の別ホテルに注意
西安空港からのリムジンバスがつく地下鉄五路口駅から歩いて行ける距離でレベルの高いホテルをと思い探しました。欧米資本は他にありましたが朝食が別料金のところが多く、ここは朝食込みの料金でしたのでここにしました。格安価格で宿泊できる日程でした。 Hotels.comの地図の位置とは少しずれています。東新街（通りの名前）を歩くと通りに面してソフィテルホテルがあります。そこに校門や裁判所の門みたいなものがあって、当ホテルはそこから見えるさっきとは別のソフィテルホテルの裏に位置しています。敷地の中にはグランドメルキュールのほかにメルキュールホテルもあり、名前が似ていてこんがらがります。門を入ったすぐに地図があり、それぞれの建物の名前が書かれていますので参考にしてください。 ホテル館内は格式高い感じ。広い廊下の横長の建物。部屋は広く落ち着く。 Wi-Fiはパスワードなしの自動接続。中国規制はもちろんあるが、それ以外はさくさくつながります。 ＮＨＫも視聴可能です。 浴室はバスタブあり。お湯も豊富に出ます。問題なし。 朝食はフランス系とあって、パンが充実しているほか、オムレツち・麺料理のシェフがいるほか、中華系を中心に充実なラインナップ。 朝食会場で見た限りですが、中国人の宿泊客が多いようでした。日本人・欧米系は数人でした。
Overnattede 1 nat i januar 2020

8/10 Udmærket

Jusuk

Synes godt om: Rengøring, service og personale, værelsets komfort
시안여행으로 괜찮아요
와이프랑 놀러갔는데 신혼여행 온거냐며 룸 업그레이드 해줌. 방 깨끗하나 다른 객실서 담배피면 냄새가 들어옴. 위치도 종루 중심가에서 걸어서 20분정도 걸리나 호텔단지 안에 있어서 조용하고 좋음
Overnattede 5 nætter i december 2019

8/10 Udmærket

Tracy

Synes godt om: Rengøring, service og personale, værelsets komfort
awful female facilities at shared pool
Grand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers
Overnattede 1 nat i december 2019

10/10 Fremragende

haruko

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
上品なホテルだった
官庁街の中に立っていて、静かで落ち着いたホテルだった。
Overnattede 3 nætter i januar 2020

8/10 Udmærket

Norigy, Tokyo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
古い施設のようですが、趣があります。 街中にありますが、部屋の中は静かでした。 冬に行きましたが、建物の中は暖かく過ごせました。
Overnattede 3 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
夕方到着してすぐに英語が分かるスタッフから丁寧に美味しいjiang jiang麺の場所を教えてもらいました。お陰様で西安での最初の食事は最高に美味しく頂きました。 また私が廊下？で落とした財布もすぐに見つけて連絡してくださった女性スタッフお二人、yoya?さんたちにも感謝しています。 4人初めての西安の旅でした。本当にありがとうございました。
Overnattede 3 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.
Overnattede 3 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i oktober 2019

6/10 Okay

SK, Gaithersburg

Rejste med familie
Synes godt om: Rengøring, service og personale
Overall the property is good and clean. However, the disappointing part is with mosquitoes both in the lobby and rooms. Hotel Management did not make enough efforts to check and prevent the mosquito menace.
Overnattede 2 nætter i oktober 2019
Svar fra Ivy Wang den 21. nov. 2019
Dear SK, Thank you for taking the time to share your experience with us. We are very sorry to hear that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for utmost improvement. Once again, thank you for providing us with the gift of feedback, it is our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

6/10 Okay

john

Synes godt om: Rengøring
Renmin Square is nice, hotel so-so
Nice, but small rooms (we had a queen). No restaurant in this hotel - except a breakfast buffet for extra $. There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.
Overnattede 2 nætter i oktober 2019
Svar fra Ivy Wang den 21. nov. 2019
Dear john, Thank you for taking the time to share your experience with us. We are glad to know that you find the recent stay satisfactory in general, and please be rest assured that our efforts in striving for excellent guest experience for our guests never stop. There are four restaurants in hotel complex, all can be reached within 2 to 3 minutes on foot. Once again, thank you for providing us with the gift of feedback, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 2 nætter i oktober 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.
Overnattede 2 nætter i september 2019

8/10 Udmærket

Peng

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
不錯的飯店
飯店是具有歷史意義的建築，能與西安的城市氛圍相互融合。雖位在市中心，但與熱鬧大街又稍有間隔，鬧中取靜卻又不失便利性，到西安市內各熱門景點，打車大概都能在10分鐘內到達，如用步行也不超過三十分鐘。客房雖有點舊但維護算不錯，客房清潔也做的很好。前台、客房服務人員服務態度不錯，但大廳跟餐廳服務員的服務態度(訓練)，就顯得有參差不齊，可能這二部分的管理需再加強。總整的結果還是願意推薦本飯店，給想到西安旅遊的朋友！
Overnattede 4 nætter i september 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
All in all we had a nice time staying at this hotel. Staff were very friendly and helpful although twice the directions we asked for led us to somewhere else than requested so maybe some was lost in translation. Room decor is a bit dated and worn but it was clean and gave an ambience of Classical Chinese design. Hotel is located in a gated community type structure with other brands of the hotel chain containing some nice restaurants and bars.
Overnattede 2 nætter i august 2019

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room felt very cozy. The hotel is a five-minute walk from the residence park entrance.
Overnattede 1 nat i august 2019

2/10 Forfærdeligt

sandra

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
, the bed are extremely uncomfortable,the bathtub was clogged,the hotel is not smoke free.
Overnattede 5 nætter i juli 2019
Svar fra Ivy Wang den 21. nov. 2019
Dear Sandra, Thank you for taking the time to share your experience with us. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for rectification. Once again, thank you for providing us with the gift of feedback, and it is our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i juni 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A must stay property — fantastic
This hotel was amazing on all accounts....service, location, price and comfort! An absolute jewel.
Overnattede 1 nat i juni 2019

8/10 Udmærket

Poay Sim

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable Stay
Comfortable stay, room decor is outdated but clean. Check in fast, Hotel service is friendly and try to accommodate my request for local tour to Terracotta warriors. Good location, walk 25 minutes to Bell and Drum tower.
Overnattede 2 nætter i juni 2019

10/10 Fremragende

Leon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juni 2019

10/10 Fremragende

Miguel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Superó con creces mis expectativas consiguiendo una placentera estancia
Overnattede 1 nat i maj 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While it was spread out over multiple buildings the map was especially helpful.
Overnattede 1 nat i maj 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Best place
룸에 컨센트가 잘 작동되지 않고 조명이 어두운 탓에 룸이 전반적으로 좀 어두운 점만 빼면 직원의 친절도나 랜드마크에서의 거리는 최고였습니다.
Overnattede 3 nætter i maj 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i april 2019

4/10 Dårligt

Verificeret rejsende

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Check In had 5 persosn from which 2 didnt do anything, even with people in line. Elite Desk is for everyone, and not only Elite Accor Members. Requested for a taxi to take us to the train station at 1:30, the front desk person ordered it when he saw me, taxi arrived at 1:55. The location is very good, the hotel needs a make up. Their biggest issue is their personnel, they need an URGENT, training.
Overnattede 1 nat i april 2019
Svar fra Ivy Wang den 30. apr. 2019
Dear Guest, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. We just recruited some new hires weeks ago and they are now under their probation training. That's the reason why you saw some staff standing behind the reception desk without being able to help guests. We also pay high attention to your feedback on the taxi, and will investigate accordingly. Once again, thank you for taking the time to share your experience with us. Please be rest assured that we will definitely continue and enhance our efforts in training and our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring
Overnattede 1 nat i april 2019

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quiet, comfortable and friendly
The hotel is very pleasant, located in the quiet renmin square and well furnished. Staff are very helpful, breakfast is good. Room was cosy and comfortable, showing signs of age but lots of character, though a bit cold, with no thermostat to change it (weather outside was hot). TV reception was bad. Overall a very pleasant stay.
Overnattede 3 nætter i april 2019

10/10 Fremragende

Madhushani

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay.
Everything was good. But instead of one king size bed we were offered 2 single beds. Overall good hotel.
Overnattede 2 nætter i april 2019

8/10 Udmærket

Yoke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good rest
Good rest. Quiet away from the busy city center. Good location 15-25 mins to metro. 10 mins to eating and shopping
Overnattede 5 nætter i april 2019

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2019

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2019

8/10 Udmærket

Christin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i marts 2019

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel building itself is an heritage building. It's strategically located. There are plenty of shopping spots nearby the hotel. The nearest ones - SuNing is just about 400m away and the nearest bus stop is just 300m away. The staff are friendly and attentive. The janitor will arrange our toiletries in an orderly manner everyday (maybe it's too messy for her :D). I would choose to stay here again if I had the chance to visit Xi'An.
Overnattede 8 nætter i marts 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay. Very convenient. The hotel compound which it shares with three other hotels is an oasis in the bustling city.
Overnattede 5 nætter i marts 2019

10/10 Fremragende

gericolil, USA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay at the Grand Mercure on Renmin Square. Our only regret was that it was just 1 night. We took a sleeper train from Beijing to Xi'an. The train station is just blocks away from the Grand Mercure. As you exit the train station, the taxi pickups are on your right, and you would just walk straight, go under the wall and a few more blocks bring you to Renmin Square. The Sofitel is on the corner, you turn right, go through a gated entrance, and walk around the square until you get to it. We grabbed a taxi from the train station. He claimed he didn't know where the Grand Mercure was and wouldn't call anyone. He knew where the Sofitel was, so we had him take us there and they kindly directed him around the corner. No big deal. Only 20 RMB. Have the name printed in Chinese so you can just hand them that. We walked back to the train station and caught the tour bus to the Terra Cotta warriors. Do your research so you know what bus to get on. The buses are on your right as you are facing the train station. The next day, we walked to the wall and walked around on top of the wall that surrounds the old part of the city. The Grand Mercure was beautiful and clean. We had a king sized bed that was soft. The breakfast was the best we have ever had in China. It was so conveniently located for easy walking to the train station and the wall. I would and will definitely recommend this place to future travelers who want to see the warriors and walk the old wall.
Overnattede 1 nat i februar 2019

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had great time there. The breakfast was excellent. But it lack of local food. It seems more customizable to westerners. The chief chef was very nice and made us special local needle dishes by himself. Very impressive.
Overnattede 2 nætter i marts 2019

8/10 Udmærket

Seong jin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
호텔 자체는 직원들이 영어가 가능하고 친절하여 좋았지만, 가격에 비해서 작은 방등이 약간 만족감이 떨어집니다.
Overnattede 2 nætter i februar 2019

10/10 Fremragende

F Raul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central
Cercanía a las principales zonas a visitar. 👌
Overnattede 1 nat i januar 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A lovely safe haven amongst the city.
Whether it was the very calm and helpful front desk to the gorgeous rooms I was very impressed with my stay at the Grand Mecure. The front desk knew enough English to thoroughly help me, and with multiple restaurants and a great breakfast buffet it’s hard to find something not likeable to be honest. Very well done!
Overnattede 2 nætter i januar 2019