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Anmeldelser af Winston Salem Inn & Suites

2.5 out of 5
Winston Salem Inn & Suites
200 Mercantile Dr, Winston-Salem, NC

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 10 af i alt 27 anmeldelser" "
Bedømmelse på 8 − Udmærket. 5 af i alt 27 anmeldelser" "
Bedømmelse på 6 − Okay. 2 af i alt 27 anmeldelser" "
Bedømmelse på 4 − Dårligt. 2 af i alt 27 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 8 af i alt 27 anmeldelser" "

7,0/10

Rengøring

7,8/10

Service og personale

7,6/10

Faciliteter

6,4/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good 👍
Overnattede 1 nat i februar 2024
Svar fra General Manager den 12. feb. 2024
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 12. feb. 2024
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Fremragende

Toni

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 6. feb. 2024
Dear Toni,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Forfærdeligt

Heaven

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I never checked in! I want customer service
Overnattede 1 nat i februar 2024
Svar fra General Manager den 5. feb. 2024
Dear Heaven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Forfærdeligt

Brant

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was one of the worse hotels I have ever stayed at. It was under renovation, but room was dirty and mattress was very old. Walls are paper thin and can hear everything in the next room. They had the TV on all night. They did not have my room selection and did not offer to reduce my room rate. The breakfast was bad with no selections available and the OJ was colored water! The coffee was made awful as well.
Overnattede 1 nat i januar 2024
Svar fra General Manager den 10. feb. 2024
Dear Brant,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Udmærket

Glenna

Overnattede 1 nat i januar 2024
Svar fra General Manager den 27. jan. 2024
Dear Glenna,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Udmærket

Larry

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was clean
Overnattede 1 nat i januar 2024
Svar fra General Manager den 26. jan. 2024
Dear Larry,We are delighted that you decided to stay with us at (hotel) during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Fremragende

Larry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was friendly and I'm excited about coming back to stay
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 24. jan. 2024
Dear Larry,Thank you for choosing us at Winston Salem Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Udmærket

Charles

Synes godt om: Rengøring, service og personale, værelsets komfort
Nice place for a budget trip. It looks like they are renovating so no where to go but up. Would definitely stay here again.
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 23. jan. 2024
Dear Charles,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not stay here !
Everything about this hotel from the beginning was horrible. The hotel manager (I am guessing) was extremely rude for me for no reason. The hotel room we got both beds sheets were dirty. The manager handed me new sheets and told me to put them on myself and they will send room service tomorrow. The inside of the bathroom looked like they started construction but did not finish. Our stand up shower had hair and other dirty things in it the installation of the shower head was very poorly done and just not up to standard. On top of that the bathroom since started leaking. You could hear everything from the rooms next to you. On top of that there was no breakfast being served and the hotel as a whole smelled like cigarettes and mildew. The pool was being “remodeled” but it looked like no one ever used it and that was an excuse. I booked for the whole weekend and ending up staying one night after booked another hotel. DO NOT STAY HERE. 1/2024
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 22. jan. 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Forfærdeligt

Katricsa

Overnattede 1 nat i januar 2024
Svar fra General Manager den 23. jan. 2024
Dear Katricsa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra General Manager den 21. jan. 2024
Dear Jose,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Udmærket

Jacqueline, Winston-Salem

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stay there all the times for a year.
Overnattede 1 nat i januar 2024
Svar fra General Manager den 17. jan. 2024
Dear Jacqueline,It was great to have you staying with us at Winston Salem Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Forfærdeligt

Kisha, Houston

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I didnt like the fact that it says that they have a pool and hot breakfast and they don't. It smelled like Marijuana through the halls and my room wasn't properly cleaned. I only booked this hotel for the pool and breakfast and i didnt get either one of those so i would not recommend this hotel nor would i ever stay there again.
Overnattede 3 nætter i januar 2024
Svar fra General Manager den 15. jan. 2024
Dear Kisha,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Fremragende

Ced

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra General Manager den 14. jan. 2024
Dear Ced,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Fremragende

Paul

Overnattede 3 nætter i december 2023
Svar fra General Manager den 7. jan. 2024
Dear Paul,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Dårligt

Jennifer

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
2 stars. A bed is a bed I guess.
We stayed here for a single night and didn’t feel safe. The manager was encouraging us to hurry up and bring our things inside since it wasn’t the safest area. It’s currently being remodeled and tbh has a long way to go in that case. Our bathrooms toilet and sink were leaking. The towels were old and scratchy. This isn’t a place to sleep in if you catch my drift.
Overnattede 1 nat i december 2023
Svar fra General Manager den 14. dec. 2023
Dear Jennifer,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Jayla

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 2 nætter i december 2023
Svar fra General Manager den 14. dec. 2023
Dear Jayla,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra General Manager den 14. dec. 2023
Dear Joseph,Thank you for choosing us at Winston Salem Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Fremragende

phillip, Richlands

Overnattede 1 nat i december 2023
Svar fra General Manager den 25. dec. 2023
Dear Phillip,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Udmærket

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra General Manager den 6. dec. 2023
Dear Kevin,It was great to have you staying with us at Winston Salem Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Dårligt

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The beds was terrible and i found niddles in the covers
Overnattede 3 nætter i november 2023
Svar fra General Manager den 6. dec. 2023
Dear Linda,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Forfærdeligt

Janet

Forretningsrejsende
Synes godt om: Faciliteter
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was great. The bad experience was through expedia. Expedia did not put my reservation through to this location. I had to wait over an hour for the final outcome to be that I had to get another reservation at the location and cancel the one I got through the app. The hotel was good.
Overnattede 1 nat i oktober 2023
Svar fra General Manager den 6. dec. 2023
Dear Janet,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Never again!
We arrived late and were tired, otherwise we would've walked right out. The sheets smelled like smoke and had hair all over them. Very confident they were not washed before our arrival. The entire room smelled like smoke, and the smoke detector was covered with plastic bags. The bathroom also had hairs on the counter, and the tub had shampoo/soaps marks all over it (again, unwashed). There was no top safety lock on the door (appeared to have been pried off.) We saw cockroaches in one of our rooms (1 dead, 1 alive.) It was a terrible experience.
Overnattede 1 nat i marts 2023