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Anmeldelser af Hapimag Burnside Park Apartments

4 out of 5
Hapimag Burnside Park Apartments
The Lodge, Kendal Road, Windermere, England

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 33 af i alt 52 anmeldelser" "
Bedømmelse på 8 − Udmærket. 16 af i alt 52 anmeldelser" "
Bedømmelse på 6 − Okay. 1 af i alt 52 anmeldelser" "
Bedømmelse på 4 − Dårligt. 0 af i alt 52 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 2 af i alt 52 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

9,2/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

10/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Brigid

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great stay here! The property was clean and had everything we needed (hoover, toaster, cutlery etc). It was nice and warm too. Very comfortable bed (no footboard so great for taller guests too). Very pleasant and helpful staff at reception and easy to check in/out. Location is great - walkable into the village, with safe parking outside the property. There is a bar next to the site and I was worried about the noise but we couldn't hear a thing from inside the property so had a great, peaceful weekend. Thank you! We will be back :)
Overnattede 2 nætter i februar 2024
Svar fra Hapimag team den 7. maj 2024
Dear Brigid,Thank you for your rating.We are glad that you enjoyed your holidays.We look forward to welcoming you in the futureRegards

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Hapimag den 4. sep. 2023
Thank you for your rating.We appreciate it.RegardsHapimag team

10/10 Fremragende

Farooq

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Reception staff was very knowledgable and courtious. Very well spaced out and clean premsis. Carpets and sofas need new upholstery.
Overnattede 2 nætter i august 2023
Svar fra Hapimag team den 4. sep. 2023
Dear Farooq,thank you for your lovely review and rating.We appreciate your feedback and we are looking into your constructive comments.RegardsHapimag team

10/10 Fremragende

RICHARD, FAR HILLS

Overnattede 4 nætter i maj 2023
Svar fra Hapimag Team den 18. jun. 2023
Dear Richard, Thank you so much for your lovely review. We are glad that you enjoyed your stay and found the accommodation comfortable. we look forward to welcoming you in the future.

8/10 Udmærket

Hayley

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i februar 2023
Svar fra Hapimag Team den 14. mar. 2023
Thank you very much for your feedback.We are glad you enjoyed your stay.We look forward to welcoming you in the future.

2/10 Forfærdeligt

Kevin

Overnattede 1 nat i februar 2023
Svar fra Hapimag Team den 14. mar. 2023
Thank you very much for your feedback, We are sorry that you did not enjoy your stay with us. We look forward to hopefully welcoming you back to the resort

10/10 Fremragende

Tina

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful spacious apartment Very modern decor This apartment had everything we needed and staff very helpful Very easy walk into Bowness for shops restaurants buses and tourist atractions. Will definitely be back
Overnattede 1 nat i februar 2023
Svar fra Hapimag Team den 25. feb. 2023
Thank you very much for your feedback.We are glad you enjoyed your stay.We look forward to welcoming you in the future.Regards

10/10 Fremragende

Graham

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic location. Clean warm and comfortable.
Overnattede 1 nat i februar 2023
Svar fra Hapimag Team den 12. feb. 2023
Thank you so much for your feedback. We look forward to welcoming you in the future.RegardsHapimag Team

8/10 Udmærket

M

Synes godt om: Rengøring, værelsets komfort
Lovely, clean and comfortable accommodation, the only problem was the shower which had very little power/pressure
Overnattede 2 nætter i januar 2023
Svar fra Hapimag Team den 12. feb. 2023
Thank you so much for your feedback. We apologise about the shower, We hope to welcoming you in the future.RegardsHapimag Team

10/10 Fremragende

Diane

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
50th birthday celebration
I rang the day before to see if we could come early as we were celebrating a birthday and they said yes . On arrival they had put a birthday card and bucks fizz in the apprtment. They were so helpfull and kind x
Overnattede 1 nat i december 2022
Svar fra Hapimag Team den 22. jan. 2023
Dear Diane, thank you very much for your rating and feedback. We are very pleased that you could spend a nice and carefree holiday with us. We hope to welcome you again in the future and wish you all the best. Your Hapimag Team

8/10 Udmærket

Lucy

Svar fra Hapimag team den 7. maj 2024
Dear Lucy, thank you for rating us on Expedia.Kind Regards.

8/10 Udmærket

Louise

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay. Great access to all local activities, plenty of parking and facilities on site are great compared to other local providers. Only issue was there were some loose tiles on the bathroom floor and the extractor fan was useless, which left the bathroom very hot and humid all night
Overnattede 2 nætter i september 2022
Svar fra Hapimag Team den 17. sep. 2022
Thank you so much for your review. We are glad that you enjoyed your break.The bathroom issue has been taken care of and the bathroom fan is being replaced.Thank youRegardsHapimag team

8/10 Udmærket

Tatheer

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Very comfortable stay. Just 5 mins walk from the lake.
Overnattede 2 nætter i august 2022
Svar fra Hapimag Team den 17. sep. 2022
THank you so much for your review. It was great to have you in the resort.RegardsHapimag team

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Great family holiday , no specific area on site to take dog to toilet and clean up so had to walk quite a way
Overnattede 2 nætter i juli 2022

10/10 Fremragende

Mark

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, spacious, and only 5 minutes walk to Bowness.
Overnattede 3 nætter i februar 2022

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Lake Windermere
Newley renovated 2 bedroom appartment in great condition. Very comfortable. Facilities were great and amazing location. Will definitely go back and perfect for a family for a few days stay
Overnattede 2 nætter i oktober 2021

10/10 Fremragende

Jamie

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
We love it here!
We love it here! Stayed last year & we decided to return again for 2021. We aren’t usually the type to go to the same place twice however we love the lakes, with Windermere being a stunning little area. And we find The apartments here give you more freedom than other accommodation in the area. They are great set out apartments with multiple bedrooms & are fully kitted out with kitchen, dining, living area etc. The decor is a little outdated & they look a little tired. And I could smell that dogs had been in the apartment previously with some pet hair still in the carpet. So maybe they could work on that but this is not a deal breaker for us and we will be back again. The staff are very friendly and helped with all enquiries. Check in was very easy & they got us in early. Thank you for another great stay & Can’t wait to visit again!
Overnattede 3 nætter i september 2021

6/10 Okay

Barrie

Rejste med familie
Synes ikke om: Rengøring
Not good enough
Apartment is well located just minutes from the lake - we had stayed at the hotel previously which is is very good….however the one bed apartments are not of the same standard. Upon arrival the room and notably bed sheets were dirty - we immediately complained and this was quickly corrected but this certainly spoiled what was only a 2 day stay.
Overnattede 2 nætter i juli 2021
Svar fra Bowness Team den 25. jul. 2021
Dear Barry, We are glad that you enjoyed your stay regardless these issues as you told us on departure. Indeed we take immediate action and responsibility if things are not right. Once again we do apologise for the cleanliness issue. With regards to the standards, our apartments are self-catering and regardless in size they are fully equipped with appliances and kitchen utensils so we believe we provide a better value for money to our guests. We hope your experience will not deter you from booking with us in the future. Regards

10/10 Fremragende

Stephen

Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i juni 2021
Svar fra Hapimag Team den 20. jun. 2021
Thank you for your feedback. Many thanks Regards Hapimag Burnside Park team

10/10 Fremragende

Lee

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Amazing place to stay
The accommodation is well located, very close to the lake, with marina, shops, restaurants, pups, and little supermarkets around. The apartment got everything we needed, very clean, and very modern too, with parking in front of your accommodation. Dogs are allowed with a small fee for the stay. We went with kids, and we all had a great time. We definitely go back again
Overnattede 3 nætter i april 2021
Svar fra Hapimag Team den 24. maj 2021
Thank you for your lovely review. We look forward to welcoming you again. Kind regards Hapimag Team

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2020

10/10 Fremragende

Marc

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Happy stay at Hapimag
On arrival the check in staff were very welcoming and helpful. The apartmenthad been meticulously clean....clearly Covid aware. The apartment was lovely and porbably better than described. An easy 10 minute walk in to town for great restaurants, bars, shops and sightseeing.
Overnattede 3 nætter i oktober 2020
Svar fra Emily den 24. okt. 2020
Dear Marc, Thank you so much for your review. We are glad you had a lovely stay and hope to welcome you back sometime in the near future. The location definitely helps, as lots of guest decide to leave their car at the resort as everything is in walking distance!

10/10 Fremragende

Carl

Synes godt om: Rengøring, værelsets komfort
Perfect for a short break
Perfect location, lovely little apartment with everything you could need
Overnattede 2 nætter i oktober 2020
Svar fra Emily den 15. okt. 2020
Thank you for your review, we hope to welcome you back in the near future.

10/10 Fremragende

Jamie

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Loved it here & love the lakes!! Great Apartment.
Loved it here & love the lakes!! We were surprised with the apartment as there was only 2 of us & a baby and the apartment could sleep 6. The layout was brilliant & the kitchen facilities are great. Slightly outdated decor, which with a spruce up it would take the apartment to the next level. Overall brilliant! Would happily visit again. & we will definitely be back at the lakes soon!!
Overnattede 2 nætter i september 2020
Svar fra Emily den 18. sep. 2020
Thank you for such a lovely review, and what a gorgeous photo of your daughter. We had plans to renovate in November, but due to Covid this may be postponed until 2021. We look forward to hopefully welcoming you again in the near future.

8/10 Udmærket

Michael

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i september 2020
Svar fra Emily den 18. sep. 2020
Thank you for your score.

10/10 Fremragende

Oonagh

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Overnattede 7 nætter i august 2020
Svar fra Emily den 25. aug. 2020
Thank you for your review, we hope to welcome you back in the near future.

8/10 Udmærket

Garry

Rejste med familie
Synes godt om: Rengøring
Overnattede 2 nætter i august 2020
Svar fra Emily den 19. aug. 2020
Thank you for your review.

8/10 Udmærket

HJain, London

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Very clean and well maintained property, beautifully maintained public areas, friendly and helpful reception staff. Its nicely located within walking distance to the shops, bars and restaurants. We had a great week staying here and wouldn't hesitate to book an apartment again.
Overnattede 7 nætter i juli 2020
Svar fra Emily den 5. aug. 2020
Thank you for your kind review. We are very lucky to have such an ideal location. We look forward to hopefully welcoming you back one day in the near future.

10/10 Fremragende

Abs, London city

Rejste med familie
Synes godt om: Rengøring, faciliteter
Clean and tidy great location! Booked an apartment for 4 and the main bedroom was great but the sofa beds weren't the best
Overnattede 2 nætter i juli 2020
Svar fra Emily den 5. aug. 2020
Thank you for your kind review. We look forward to hopefully welcoming you back one day in the near future.

10/10 Fremragende

Tom

Overnattede 7 nætter i juli 2020
Svar fra Emily den 12. aug. 2020
Thank you very much.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2020
Svar fra Emily den 11. mar. 2020
Thank you for your review.

8/10 Udmærket

Magnus, Oxfordshire

Synes godt om: Rengøring, faciliteter
Really helpful and friendly staff. Nothing was too much trouble for them. Easy walk into town or to the lake. Very happy with stay.
Overnattede 2 nætter i februar 2020
Svar fra Eleonora den 24. feb. 2020
Thank you very much for the nice review. We are pleased to read that you had a nice stay and we hope to welcome you back in the near future. Kind regards

10/10 Fremragende

Vinson

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
One of the best place we stayed in this long trip
The location was great and the room was very comfortable. Retry well equipped too. The staff are friendly
Overnattede 4 nætter i november 2019
Svar fra Hapimag Burnside Park Team den 15. dec. 2019
Thank you for your feedback. We really appreciated.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommended
We had a lovely 2 night stay here, the apartment was clean and perfect for what we needed, including bringing our dog with us. The location is fantastic just a short walk into Bowness. Would definitely recommend and will hopefully be back.
Overnattede 2 nætter i august 2019
Svar fra Emily den 8. sep. 2019
Hello, Thank you for your review. We hope to welcome you again in the near future.

8/10 Udmærket

Colinna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2019
Svar fra Emily den 8. sep. 2019
Thank you.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
location was great, just a short walk to town and lake windermere. Spa was lovely
Overnattede 2 nætter i juli 2019
Svar fra Emily den 17. aug. 2019
Thank you very much. We hope to welcome you again in the near future.

10/10 Fremragende

Shaun

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2019
Svar fra Reception den 16. maj 2019
Thank you for your review. Regards Hapimag Burnside Park Team

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was up to date. Modern bathroom and kitchen. All very clean and comfortable. Lovely layout. Great amenities- children’s play area, fantastic pool and changing facilities. Lovely location, convenient location. Couple of minutes walk to Lake Windermere and village centre. We had a wonderful stay with two children.
Overnattede 2 nætter i april 2019
Svar fra Emily den 30. apr. 2019
Thank you very much for your review. We are glad you had a lovely stay here at Burnside Park and hope we can welcome you again sometime in the near future.

10/10 Fremragende

TPanesar, London

Rejste med familie og småbørn
Synes godt om: Rengøring
Really friendly and helpful staff. Really beautiful apartment and lovely and clean. Great location for the town centre to get food and eat out. Walking distance to the lake. Lovely spa and swimming pool facility. Yes it is not apart of the apartment but it’s literally a stone throw of a walk and it’s worth it. Great arrangement. Overall brilliant time away wish we could have stayed longer. Will be coming back with my whole family next time!
Overnattede 2 nætter i november 2018
Svar fra Emily den 4. dec. 2018
Thank you for your review. We are very happy that you enjoyed your stay here at Burnside Park and look forward to welcoming you and all your family next time.

8/10 Udmærket

Marko, greater manchester

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent accommodation, pub and service. We booked it also for the nice pool and spa which we have used before with the burnside hotel. Unfortunately it was let down by the hot water showers not working for several days which meant we could not use the pool on the last day after checkout. When we asked they said the pool was run separately alluding to not be their responsibility but it is sold as part of the accommodation package.
Overnattede 2 nætter i oktober 2018
Svar fra Manager den 1. nov. 2018
Thank you for your review. I am glad you enjoyed your stay with us at Hapimag Burnside Park. Unfortunately as you say the spa facilities do not belong to us but the neighbouring hotel and we cannot control how they maintain the facilities even though we offer them as free of charge to our guests. I hope that we are able to wlecome you again in the future. Lisa Holden Resort Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ファミリーに最適
部屋は広く、自炊に必要な設備、調理具、タオル・シャンプーなどがすべて備わっており、快適に過ごせました。スタッフの対応が素晴らしく、ホテル周辺のショップやレストラン、お勧めのウォーキングルートなどを丁寧に教えてくれました。チェックイン前後の荷物の預りなどにも丁寧に対応してくれました。スパ・プールを無料で利用できたのもGood pointです。機会があれば、もう一度泊まりたいと思います。
Overnattede 3 nætter i juli 2018
Svar fra Hapimag Burnside Park Team den 24. sep. 2018
Thank you for taking the time to review us. We are glad that you enjoyed your stay and our tips on restaurants and walks were useful. Many Thanks Hapimag Burnside Park Team

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great facilities. Great location.
Excellent facilities, shared with the hotel, mean that you have all the advantages of a hotel and an apartment. The location is excellent, quiet and a two minute walk into Bowness. Excellent, all in all.
Overnattede 2 nætter i august 2018
Svar fra Resort Manager den 9. aug. 2018
Thank you for your review, we are glad you enjoyed your stay with us. As you say we are in a very handy position for the lake and the village. We hope to welcome you again.

10/10 Fremragende

Karen, Huddersfield

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable apartment within easy walk of centre.
Very pleasant staff and most efficient. Apartment was ideal and had all we needed in it. Comfortable bed and bedding. Guest lounge was very good. Pool and spa lovely. will be back.
Overnattede 2 nætter i august 2018
Svar fra Resort Manager den 9. aug. 2018
Thank you Karen for your lovely review. I am glad you enjoyed your stay with us here in Bowness and that you found the staff to be pleasant and your cottage comfortable. We look forward to welcoming you back again soon.

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Service og personale, værelsets komfort
Unacceptable services.
Insisting that we check out at 10 am is unreasonable; not accommodating request to check out one hour later is totally unacceptable. Hidden costs everywhere. WiFi was bad too.
Overnattede 3 nætter i juli 2018
Svar fra The Manager den 4. aug. 2018
Thank you for your review, I am sorry you feel that check out at 10am is unreasonable, but as we have 46 cottages to clean on a Saturday we cannnot have late checkouts. The owners of the cottages stipualte the check in and check out time so we stick to the rules. It is written on the website, on the confirmation, it is given on check in with your arrival pack, so you would have known the checkout was 10am before you arrived. With regards to extra costs, I am not sure what hidden costs you mean as the only extra costs you could have are telephone calls, wine, beer, snacks and newspapers etc if you purchase them which your mother in law had a newspaper and a bottle of wine. Thank you again for the review.

10/10 Fremragende

Charlene, Hong Kong

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Quiet and cozy place at Lake District
Our family of four people stayed in this property for a four nights vacation in Lake District. We had a wonderful time! This place is quiet and comfortable, very convenient to tour Windermere on foot. The staffs are very pleasant, check in and check out are easy and quick.
Overnattede 4 nætter i juni 2018
Svar fra Lisa - Resort Manager den 3. jul. 2018
Dear Charlene, thank you for your lovely review. I am glad you enjoyed your time with us and that you found the staff to be very pleasant. I hope we can welcome you again in the future.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2018
Svar fra Lisa- Resort Manager den 3. jul. 2018
Love the photos. Looks you had a good time with us. Hope to see you all again soon.

10/10 Fremragende

Robin, Featherstone west yorks

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Short break
Stopped in cottages for two nights very clean no problems ideal for walking into Bowness.
Overnattede 2 nætter i februar 2018

8/10 Udmærket

Graham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2017

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good base to explore the Lake District
Easy to find, great staff. Room a bit cramped, but comfortable. Easy walk to Wyndemere town center. Check-in/out painless. We stayed in November when it was a bit chilly. The hotel turns the power off to the heating during the day - so the only heat in the room is the stove. A daft money saving policy since it dissuades people who feel the cold (my wife, 75% of women and retirees).
Overnattede 3 nætter i november 2017
Svar fra Lisa den 30. nov. 2017
Thank you for your review. I am a little concerned that you suffered the cold in your cottage, as you can override the heating so that it comes on during the day by following the instructions on the thermostat in each room and in the instructions folder in your kitchen. We would have gladly helped and shown you how do this is if you had asked. I hope that next time you come we will be able to show you how to override the heating so that you can stay warm.