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Anmeldelser af Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites White Haven - Poconos, an IHG Hotel
Route 940, White Haven, PA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 472 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 287 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 118 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 70 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 55 af i alt 1002 anmeldelser" "

8,2/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Rita

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great property.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Angelique

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcome with bubbles! Hotel offered everything we needed.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Becky

Synes godt om: Rengøring, service og personale
No pizzazz
Overnattede 1 nat i maj 2024
Svar fra Anthony Murano - Front Office Manager den 3. maj 2024
Thank you for staying with us!

10/10 Fremragende

Yalda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 2 nætter i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Yalda, thank you for staying with us!

10/10 Fremragende

Sarah, Mickleton

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and nice room. Anthony went above and beyond to accommodate us and we had a great stay. We were here for the marathon.
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Thank you for staying with us and posting your feedback! I'm glad I was able to accommodate you for your event!

10/10 Fremragende

jesika

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The employee were great !!
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 27. apr. 2024
Thank you for staying with us and posting your feedback, jesika! I will be sure to let the staff know!

10/10 Fremragende

Dana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Dana, thank you for staying with us and posting your feedback! We hope to see you again!

8/10 Udmærket

Paola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Anthony Murano - Front Office Manager den 27. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Adrian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
stayed for spring break for a couple days, amazing service! (Shout out to Vince🙏)
Overnattede 3 nætter i april 2024
Svar fra Anthony Murano - Front Office Manager den 27. apr. 2024
Adrian, thank you for staying with us and sharing your experience! I will let Vince know to keep up the great work.

10/10 Fremragende

Elizabeth

Overnattede 2 nætter i april 2024

10/10 Fremragende

Hui Tao

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very easy to access just next to the highway exit.
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Hui, thank you for staying with us and filling out our survey! Please come stay again!

10/10 Fremragende

Digna

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N/A
Overnattede 2 nætter i april 2024
Svar fra Anthony Murano - Front Office Manager den 27. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Vahid

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Vahid, thank you for staying with us! I will let our staff know about the excellent service!

8/10 Udmærket

Karin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 17. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Sarah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was awesome, loved the option to communicate via text.
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 17. apr. 2024
Thank you for staying with us and posting your feedback! We love being able to text with the guests as well! :)

6/10 Okay

Anu, Espoo

Rejste med partner
Synes godt om: Service og personale
Good location for stopping over on a long drive. Air conditioner was loud and the room smelled odd. Bed was good.
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Anu, thank you for staying with us and sharing your feedback! I will pass your comments on to our Executive Housekeeper and Chief Engineer!

10/10 Fremragende

Thomas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice staff. Good breakfast.
Overnattede 1 nat i april 2024
Svar fra Anthony Murano - Front Office Manager den 17. apr. 2024
Thomas, thank you for staying with us and posting your experience! Come back and stay with us again!

8/10 Udmærket

Carmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Thank you for staying with us!

10/10 Fremragende

Kiersten

Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 29. apr. 2024
Thank you for staying with us!

8/10 Udmærket

Shelley

Rejste med familie
The hotel was very clean and our room was comfortable. The only issue for us was that our room was next to the interstate highway and the noise from the transport trucks was so loud, it kept us up all night. The hotel did not put good quality windows in which was a huge mistake. I would not stay here again for that reason. We tried turning the fan on in our room but it wasn’t working properly so the fan only stayed on for a few minutes before shutting off.
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
I'm sorry to hear about your experience with the interstate noise. If you do decide to stay again, definitely request a room on the parking lot side of the building.

10/10 Fremragende

Arlene

Rejste med partner
Clean and comfortable but very noisy highway .
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Arlene, thank you for staying with us and filling out our survey. If you decide to stay with us again, I recommend requesting a room on the parking lot side of the building so that you hear less noise from the highway. :)

6/10 Okay

Tiffany

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
I enjoyed the breakfast. Clean environment. Friendly staff. I was very disappointed when i found out the pool was closed which was the whole purpose for the trip but unfortunately i did not read the disclouser ahead of time that the pool was closed. Aside from that there werent really any other issues.
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 22. mar. 2024
Tifffany, thank you for staying with us and posting your feedback. Come stay with us when our pool reopens! :)

10/10 Fremragende

Gregory, Cherry Hill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location, property was in great shape
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 11. mar. 2024
Thank you for staying with us and filling out our survey. We hope to see you again in the future!

10/10 Fremragende

Rodney

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
clean. spacious room.
Overnattede 1 nat i marts 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Thank you for staying with us and sharing your feedback!

10/10 Fremragende

Andre

Overnattede 2 nætter i marts 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Boubekeur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good
Overnattede 2 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 3. mar. 2024
Thank you for staying with us!

8/10 Udmærket

Kelly

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 3. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Bryan

Overnattede 5 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 3. mar. 2024
Thank you for staying with us!

8/10 Udmærket

Kathy

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast was very nice. The bed was very comfortable.
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 1. mar. 2024
Mary,We're glad you enjoyed breakfast and the comfortable bed. We hope to see you back!

10/10 Fremragende

Mary

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great. Just wish the pool room and pool were a bit warmer.
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Thank you for sharing your experience, Mary. Our pool is heated to 81 degrees but does feel colder sometimes due to the difference in room and pool temperature. I will pass your feedback on to our Maintenance and Property Management to see about addressing the discrepancy.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Outstanding
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Thank you for staying with us!

8/10 Udmærket

Nicole, Philadelphia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One night stay was good. Their pool is somewhat small and the water was good even though we were told it was 80 degrees. The hot tub was the size of a tub but was warm. Everything else was good.
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Our pool is heated to 81 degrees, as advertised, but sometimes it feels cold because the temperature of the room in comparison to the pool is much colder. We're glad to hear that you enjoyed your stay with us! We hope to see you again in the future. :)

10/10 Fremragende

Kim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property; friendly staff; good breakfast
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 30. mar. 2024
Kim, thank you for staying with us and sharing your experience!

8/10 Udmærket

Yoon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast is good.
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 23. feb. 2024
Yoon,We're glad you enjoyed our breakfast !

2/10 Forfærdeligt

Rachel

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff seemed like they were on drugs and in relationships with one another. Staff arguing in main area. Accommodations were not sanitary. Staff unprofessional and rude. Crowded continental breakfast. Hot tub broken most of the time. Pool freezing.
Overnattede 2 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 17. feb. 2024
This guest is just angry because her party was caught smoking weed in our room, and we charged them a 300 smoking violation. There was nothing wrong with our hot tub, and the pool is heated to 82 degrees. We drug test our employees. They also said they had a great stay, so everything was good until they were charged.

2/10 Forfærdeligt

Robert

Rejste med familie og småbørn
Synes godt om: Service og personale
Right next to the highway terrible sleep
Overnattede 2 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 12. feb. 2024
Thanks for giving us a chance.

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We enjoyed our stay as the rooms were very clean and b
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 13. feb. 2024
Thank you for staying with us and filling out our survey!

8/10 Udmærket

Dedrickza

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place to stay
Overnattede 2 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 12. feb. 2024
Thank you for staying with us and posting your feedback!

10/10 Fremragende

Arthur

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
STAFF WAS GREAT
Overnattede 2 nætter i februar 2024
Svar fra Anthony Murano - Front Office Manager den 10. feb. 2024
Thank you for staying with us! I'll pass your comments along to our staff !

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean comfortable rooms and very comfortable beds. Nice breakfast buffet.
Overnattede 1 nat i februar 2024
Svar fra Anthony Murano - Front Office Manager den 5. feb. 2024
Dan, thank you for staying with us and filling out our survey! We hope to see you again!

10/10 Fremragende

Sergio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 3. feb. 2024
Thank you for staying with us!

10/10 Fremragende

Abraham

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was so happy to find the rooms updated and in beautiful condition! The two bed suite was very generous in sizing with much extra space. Would definitely stay again with the family!
Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 29. jan. 2024
Abraham, we're pleased to hear you had a positive experience with us and look forward to seeing you back!

10/10 Fremragende

Eastlyn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful staying here
Wonderful staff with delicious hot breakfast bar. We'll return
Overnattede 2 nætter i december 2023
Svar fra Anthony Murano - Front Office Manager den 27. jan. 2024
Thank you for staying with us and filling out our survey! We look forward to seeing you again!

10/10 Fremragende

Yitzchok

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 29. jan. 2024
Thank you for staying with us!

8/10 Udmærket

Mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff
Overnattede 3 nætter i januar 2024
Svar fra Anthony Murano - Front Office Manager den 19. jan. 2024
Thank you for your feedback!

8/10 Udmærket

Yusuf

Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 10. feb. 2024
Thank you for your feedback!

10/10 Fremragende

JOSE

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean, space, enough beds, and really include
Overnattede 2 nætter i januar 2024
Svar fra Anthony Murano - Front Office Manager den 27. jan. 2024
Thank you for staying with us and posting your feedback!

10/10 Fremragende

Brenda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was clean. Front desk was was ver welcoming and explained where the pool was.
Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 15. jan. 2024
Brenda, we're very pleased to hear you had a great experience with us. We hope to see you back in the future!

6/10 Okay

brooke

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Theres a HUGE gap in my door so big I can stick my fingers through it. The hallway noise is unbearable. There’s a full on playoff party in the lobby and all the drunk people are standing in the hallway talking to. We booked this hotel for the heated indoor pool and the heater is broken. I overheard the staff talking about it and talking about how they should lie to the patrons about the heat of the pool . Unacceptable
Overnattede 1 nat i januar 2024
Svar fra Anthony Murano - Front Office Manager den 15. jan. 2024
Thank you for taking the time to fill out our survey. Our indoor pool is heated at 81 degrees, which is the standard optimal temperature. The pool room itself feels cold in comparison because it is located right near an outside entrance. Our hot tub is heated to 101 and is meant to feel like a bath. Our staff does not lie or falsely advertise our pool settings.

10/10 Fremragende

Pamela

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice property and safe
Overnattede 2 nætter i januar 2024
Svar fra Anthony Murano - Front Office Manager den 27. jan. 2024
Thank you for staying with us and filling out our survey!