5975 Richmond Highway, Belle Haven, Alexandria, VA
Anmeldelser
7,0
Godt
Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 296 af i alt 1013 anmeldelser" "
10 - Fremragende
296
Bedømmelse på 8 − Udmærket. 272 af i alt 1013 anmeldelser" "
8 - Udmærket
272
Bedømmelse på 6 − Okay. 200 af i alt 1013 anmeldelser" "
6 - Okay
200
Bedømmelse på 4 − Dårligt. 109 af i alt 1013 anmeldelser" "
4 - Dårligt
109
Bedømmelse på 2 − Forfærdeligt. 136 af i alt 1013 anmeldelser" "
2 - Forfærdeligt
136
7,0/10
Rengøring
7,6/10
Service og personale
6,4/10
Faciliteter
6,8/10
Overnatningsstedets tilstand og faciliteter
6,8/10
Miljøvenligt
Anmeldelser
2/10 Forfærdeligt
Kelly
Rejste med familie
27. maj 2024
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Area was seedy, room was filthy, found some sort of rodent or cockroach feces on the bed after we left a few hours. Desk clerk was nice, professional and refunded us.
Kelly
Overnattede 3 nætter i maj 2024
10/10 Fremragende
Rhett
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were clean and spacious. I would definitely stay here again.
Rhett
Overnattede 1 nat i maj 2024
4/10 Dårligt
zoraya
Rejste med familie
25. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I don’t liked the room the blankets are broken and I recommended udpdate prices and pic in the app
zoraya
Overnattede 2 nætter i maj 2024
Svar fra Samantha Rediresponse Specialist den 27. maj 2024
Dear Zoraya,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. You indicated that you were unsatisfied with the room and the blankets were broken, resulting in your experience being hindered. Please accept our sincerest apologies for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
8/10 Udmærket
Sydney
Forretningsrejsende
24. maj 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Just fine, good pricr
Sydney
Overnattede 1 nat i maj 2024
Svar fra Dannielle Rediresponse Specialist den 25. maj 2024
Dear Sydney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the affordable rates. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Fremragende
Carter
Rejste med partner, Forretningsrejsende
22. maj 2024
Synes godt om: Rengøring, service og personale
The staff working were excellent! When our room key stopped working they were quick to reprogram it. The microwave in our room wasn’t running properly and they had a new one for us within five minutes.
Carter
Overnattede 1 nat i maj 2024
Svar fra Chirell RediResponse Specialist den 23. maj 2024
Dear Carter,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent staff who are very attentive and resolve issues. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4/10 Dårligt
Elena
Forretningsrejsende
21. maj 2024
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
As soon as I walked inside my room there was a really strong smell which was very hard to spot! It smelled like there was urine on the carpet or floor! If I had to stay for a longer period i would have definitely changed but room but since it was only for a night I had to handle it. The staff was professional and nice but the room very old and smelly
Elena
Overnattede 1 nat i maj 2024
Svar fra Kerry-Lee RediResponse Specialist den 23. maj 2024
Dear Elena, Thank you for your review and your scoring regarding your stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We are happy to hear the staff was professional and nice. Our apologies for the smell in the room and the fact that it was old. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Udmærket
Alesia
Rejste med partner
21. maj 2024
Synes godt om: Rengøring, service og personale
The room still had a smell to it even tho they say no smoking wasn’t sure of the smell. Needed new curtains
Alesia
Overnattede 1 nat i maj 2024
Svar fra Kerry-Lee RediResponse Specialist den 23. maj 2024
Dear Alesia,Thank you for your feedback after your recent stay with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. You indicated the room had a smell and new curtains were needed. Guest comments are always welcome as we at Red Roof aim to improve. Please know we valued you as our guest. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 Forfærdeligt
Narsi Reddy
Rejste med familie
19. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are with bad odor and not maintained well
Narsi Reddy
Overnattede 1 nat i maj 2024
Svar fra Kerry-Lee RediResponse Specialist den 20. maj 2024
Dear Narsi, Thank you for your feedback following your experience with us at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. In response to the bad odor and the ill-maintained room, we sincerely apologize for the poor experience you indicated to have had. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Okay
Areifa
19. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Areifa
Overnattede 2 nætter i maj 2024
Svar fra Kerry-Lee RediResponse Specialist den 21. maj 2024
Dear Areifa, We at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Okay
Megan
Rejste med partner, Rejste i en gruppe
19. maj 2024
The room was satisfactory, but it could be cleaner. The bathroom hadn't been cleaned properly and the floor had dirt on it. Nevertheless, the beds were comfortable and it was alright for the money we were paying.
Megan
Overnattede 2 nætter i maj 2024
Svar fra Dannielle Rediresponse Specialist den 19. maj 2024
Dear Megan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We appreciate you letting us know that you were disappointed with the cleanliness of the room and bathroom. We are sorry for this issue, but are happy to read that we provided you with a satisfactory room, comfortable bed and decent rates. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
8/10 Udmærket
Mark
Rejste med partner
18. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean. It had everything we needed except a hair dryer. Easy parking. Nice area. We would stay here again.
Mark
Overnattede 2 nætter i maj 2024
2/10 Forfærdeligt
Sharae
18. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE!! This hotel is in a horrible part of town. All of the rooms smell like weed. There were literally drug deals going on in the parking lot. It faces a busy main road that is very loud. The staff did not care, they said “you get what you pay for?”
Sharae
Overnattede 1 nat i maj 2024
Svar fra Dannielle Rediresponse Specialist den 19. maj 2024
Dear Sharae,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I have brought this to the property’s management attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 Forfærdeligt
Shauna
Rejste med familie og småbørn
18. maj 2024
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible hotel. The room smells awful. Very run down. No breakfast. The location is not in a very good part of town. Very scary people in the parking lot looked like doing drug deals. When we complained we were told you get what you pay for.
Shauna
Overnattede 1 nat i maj 2024
Svar fra Chirell RediResponse Specialist den 21. maj 2024
Dear Shauna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the odor of the room, up keep of the property, no breakfast and the other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
10/10 Fremragende
Roland
16. maj 2024
Roland
Overnattede 1 nat i maj 2024
Svar fra Xao RediResponse Specialist den 18. maj 2024
Thank you for sharing your 5/5 rating with us, Roland. Our staff at the Red Roof Inn PLUS+ Washington DC - Alexandria was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
10/10 Fremragende
eugene, Atlanta
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I usually stay at the Red Roof Inn on the Maryland side of the river. However this time i chose this one in Virginia. This isbvery nice area.
eugene
Overnattede 1 nat i maj 2024
Svar fra Oshane RediResponse Specialist den 14. maj 2024
Dear Eugene, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice area. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Oshane Red Roof Management RediResponse Specialist
8/10 Udmærket
Rob n Sarah
Rejste med familie
12. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff was very nice.
The rooms were very quiet.
My only complaint was it said we reserved full size beds... yeah that is a never would have. I am very very cautious on booking and reading everything. I have two children and a husband never would I. Also the beds were very firm. Besides that is was a great hotel.
Rob n Sarah
Overnattede 5 nætter i maj 2024
Svar fra Kamaria RediResponse Specialist den 14. maj 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be nice, rooms to be quiet and all the other positive features you highlighted. However, I sincerely apologize for the issues highlighted which hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 Fremragende
Sharmaine
10. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a great stay
Sharmaine
Overnattede 1 nat i april 2024
Svar fra Oniel Rediresponse Specialist den 11. maj 2024
Thank you Sharmaine, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you had a great encounter with us and we truly appreciate you letting us know. Positive guest feedback, like yours, is always an encouragement to all of our staff at RedRoof as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 Forfærdeligt
Kimberly, Las Vegas
Forretningsrejsende
9. maj 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bad neighborhood, all doors face outside, mildew in the room, pubic hair in the towel.
Kimberly
Overnattede 3 nætter i maj 2024
Svar fra Oniel Rediresponse Specialist den 10. maj 2024
Thank you Kimberly, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Please accept our most sincere apologies for the concern you described regarding hair found in the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Okay
Elisama, Keansburg
9. maj 2024
Shopping
Elisama
Overnattede 2 nætter i maj 2024
Svar fra Oniel Rediresponse Specialist den 10. maj 2024
Thank you Elisama, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We appreciate your 3/5 rating following your stay. However, In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Okay
Caroline
8. maj 2024
Synes ikke om: Rengøring, service og personale, faciliteter
The bathroom was very dusty and dirty on the floors. The floors were sticky in many areas. No cribs were available for our baby.
Caroline
Overnattede 1 nat i maj 2024
Svar fra Oniel Rediresponse Specialist den 10. maj 2024
Thank you Caroline, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Please accept our most sincere apologies for the concern you described regarding the cleanliness of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 Okay
Reza
Rejste med familie, Forretningsrejsende
8. maj 2024
Synes godt om: Service og personale
It was close to all big retail stores. the price was fair.
Reza
Overnattede 1 nat i maj 2024
Svar fra Tianna RediResponse Specialist den 9. maj 2024
Hello Reza, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you enjoyed the affordability of our staff and the convenience of our location. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist
4/10 Dårligt
Stephen
Rejste med partner
7. maj 2024
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Stephen
Overnattede 1 nat i maj 2024
Svar fra Oshane RediResponse Specialist den 9. maj 2024
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
10/10 Fremragende
Mayra Alejandra
3. maj 2024
Mayra Alejandra
Overnattede 1 nat i april 2024
10/10 Fremragende
Oscar
1. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buenas trabajadora
Oscar
Overnattede 2 nætter i april 2024
Svar fra Adraine Rediresponse Specialist den 2. maj 2024
Hello Oscar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. I am happy to read you were pleased with the staff at our hotel and you found them to be very good workers. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Fremragende
Rebeca
30. apr. 2024
Rebeca
Overnattede 1 nat i april 2024
Svar fra Chirell RediResponse Specialist den 23. maj 2024
Dear Rebecca,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Alexandria and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 Okay
Jasmin
Rejste med familie, Rejste med partner, Rejste i en gruppe
29. apr. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Keine Möglichkeit zum frühstücken. Preis-Leistung war mir ein bisschen zu hoch.
Jasmin
Overnattede 1 nat i april 2024
Svar fra Adraine Rediresponse Specialist den 30. apr. 2024
Liebe Jasmin,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu Ihren Erfahrungen im RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA mitzuteilen. Wir freuen uns sehr über Ihre Kommentare und bedauern sehr, dass Sie mit Ihrer Erfahrung unzufrieden waren. Sie haben angegeben, dass Sie mit der Tatsache, dass das Hotel kein Frühstück anbietet, und mit dem Zimmerpreis unzufrieden waren. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Ihr Feedback ist Red Roof wichtig und wir werden Ihre Kommentare berücksichtigen, um Änderungen vorzunehmen, um unser Kundenerlebnis zu verbessern. Bitte beachten Sie, dass unser Hotel kein Frühstücksprogramm anbietet, aber wir bieten Kaffee und Tee in der Lobby an und es gibt in der Nähe Hotspots, die eine schnelle Mahlzeit servieren. Sollten bei Ihrem nächsten Aufenthalt bei uns Probleme auftreten, wenden Sie sich bitte umgehend an unsere Rezeption, damit wir uns um das Problem kümmern können, um Ihre Zufriedenheit zu gewährleisten.Ihr Feedback ist für uns von entscheidender Bedeutung, um unseren Gästen ein besseres Erlebnis zu bieten, und wir hoffen, Sie für einen reibungsloseren Aufenthalt wieder bei uns begrüßen zu dürfen.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
6/10 Okay
Ashley
28. apr. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Ashley
Overnattede 1 nat i april 2024
Svar fra Adraine Rediresponse Specialist den 29. apr. 2024
Hello Ashley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 Dårligt
DAVID, BRONX
26. apr. 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Room was not good. Everything was not updated. Looked like the 1970’s
DAVID
Overnattede 4 nætter i april 2024
Svar fra Adraine Rediresponse Specialist den 28. apr. 2024
Dear David, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of the room and that everything was not updated. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope to have the opportunity to make it up to you on your next visit.Sincerely,AdraineRed Roof Management Rediresponse Specialist
6/10 Okay
Branessa
25. apr. 2024
Branessa
Overnattede 6 nætter i april 2024
Svar fra Dannielle Rediresponse Specialist den 26. apr. 2024
Hello Branessa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
2/10 Forfærdeligt
Crystal
Rejste med familie
19. apr. 2024
Synes ikke om: Faciliteter
Room was full of roaches
Crystal
Overnattede 1 nat i april 2024
Svar fra Nishaye RediResponse Specialist den 19. apr. 2024
Hello Crystal, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
2/10 Forfærdeligt
Cristi, Madison
18. apr. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms and property were dirty
Cristi
Overnattede 1 nat i april 2024
Svar fra Nishaye RediResponse Specialist den 19. apr. 2024
Hello Cristi, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Udmærket
pedro
18. apr. 2024
Synes godt om: Rengøring, service og personale
Hotel area was overall clean. Grass for the dog was plentiful. Key cards would deactivate for some reason; for touching phone or a credit card according to front desk. Shower curtain smelled bad. Room was fine. Did the job.
pedro
Overnattede 1 nat i april 2024
Svar fra Nishaye RediResponse Specialist den 19. apr. 2024
Hello Pedro, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We are happy to see that you loved the cleanliness of the hotel and the room, prompting your 4/5 score. However, as it relates to the shower curtain and the key card deactivating. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof staff strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
2/10 Forfærdeligt
Christian
Forretningsrejsende
14. apr. 2024
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Terrible hotel
Christian
Overnattede 1 nat i april 2024
Svar fra Xao RediResponse Specialist den 15. apr. 2024
Thanks for sharing your feedback with us, Christian. The team at our Red Roof Inn PLUS+ Washington DC - Alexandria was saddened to see that we failed to provide you with a satisfactory stay. You indicated that our location was not to your liking. Please feel free to expound on this, as Red Roof aims to continuously improve.Thank you for sharing with us. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
8/10 Udmærket
Sonya
Rejste med familie
13. apr. 2024
Synes godt om: Service og personale
pictures online are misleading!
Sonya
Overnattede 2 nætter i april 2024
Svar fra OnielRediresponse Specialist den 14. apr. 2024
Thank you Sonya, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Fremragende
Mark
13. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly clean affordable option
Mark
Overnattede 1 nat i april 2024
Svar fra Oniel Rediresponse Specialist den 14. apr. 2024
Thank you Mark, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 Fremragende
Genshe, Boyds
Forretningsrejsende
10. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Genshe
Overnattede 1 nat i april 2024
Svar fra Tianna RediResponse Specialist den 12. apr. 2024
Hello Genshe,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you had a great stay while with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist
6/10 Okay
Mark Fidel
10. apr. 2024
Synes ikke om: Faciliteter
not bad for the price thanks.
Mark Fidel
Overnattede 2 nætter i april 2024
Svar fra Tianna RediResponse Specialist den 12. apr. 2024
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It's great to read that you were pleased with the affordability of our location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
6/10 Okay
Sayantan
Rejste med familie
8. apr. 2024
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Entire place smells weed and cigarette butts in the lobby, corridor, elevator. No place for keeping the luggage ( in case guests appear a bit early), no common washroom. In general the crew is not helpful.
Sayantan
Svar fra LaTunde RediResponse Specialist den 10. apr. 2024
Dear Sayantan,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 Udmærket
Robert
8. apr. 2024
Decent room and value, the walk way lights bleed a bit into the room, also beds in room 212 need replacing.
Robert
Overnattede 6 nætter i april 2024
Svar fra Adraine Rediresponse Specialist den 8. apr. 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are appreciating your 4/5 score following your stay. It is great to read that you found the room to be decent. We will share your concerns regarding the bed in room 212 to the management team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Fremragende
Bernice
8. apr. 2024
Bernice
Overnattede 1 nat i april 2024
Svar fra Adraine Rediresponse Specialist den 28. apr. 2024
Hello Bernice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Fremragende
Mayra Alejandra
7. apr. 2024
Mayra Alejandra
Overnattede 1 nat i marts 2024
Svar fra Adraine Rediresponse Specialist den 28. apr. 2024
Hello Mayra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
4/10 Dårligt
Candace
Rejste med familie
6. apr. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Red Roof has really really went down hill. The smell was awful. The card keys wouldn't work properly. Cleanliness was almost non existent.
Candace
Overnattede 1 nat i april 2024
Svar fra Adraine Rediresponse Specialist den 7. apr. 2024
Dear Candace,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the room to have an unpleasant smell, the key card that was not working and the other mentioned issue that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be share with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist
4/10 Dårligt
Jorge, Central falls
Rejste med partner
5. apr. 2024
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Reception awfull people smoking in property
Jorge
Overnattede 1 nat i marts 2024
Svar fra Chirell RediResponse Specialist den 6. apr. 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with poor customer service and people smoking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 Okay
David
Rejste med familie
5. apr. 2024
Synes godt om: Rengøring, service og personale
Staff was nice and easy guidance to our room. Room had some problems such as clogged sink and wrappers from previous renters. Area said no smoking but lots of smokers around. Otherwise, it was an okay place for the price.
David
Overnattede 3 nætter i april 2024
Svar fra Chirell RediResponse Specialist den 5. apr. 2024
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice staff. You indicated that you were unsatisfied with the clogged sink and a lot of smokers being around. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
6/10 Okay
Alexis
Forretningsrejsende, Rejste i en gruppe
5. apr. 2024
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We got what we paid for. Don’t book with high expectations. We even found mold on the shower curtains. Luckily it was only a 1 night stay or we might have found worse.
Alexis
Overnattede 1 nat i marts 2024
Svar fra Chirell RediResponse Specialist den 5. apr. 2024
Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria . We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with possible mold on the shower curtains. To uphold our company's high standard your encounter will be shared with management.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
10/10 Fremragende
Francesca
Rejste med kæledyr
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Marie was wonderful in every way!
Francesca
Overnattede 1 nat i april 2024
Svar fra LaTunde RediResponse Specialist den 4. apr. 2024
Dear Francesca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that Marie was wonderful in every way. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 Okay
Chanel
3. apr. 2024
Chanel
Overnattede 1 nat i april 2024
Svar fra Adraine Rediresponse Specialist den 28. apr. 2024
Hello Chanel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
10/10 Fremragende
SUK
30. mar. 2024
SUK
Overnattede 1 nat i marts 2024
Svar fra Tianna RediResponse Specialist den 23. apr. 2024
Hello Suk, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. We value you as a our guest and welcome your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist
2/10 Forfærdeligt
Yao
30. mar. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No one time slipper provide
Yao
Overnattede 1 nat i marts 2024
Svar fra Chirell RediResponse Specialist den 31. mar. 2024
Dear Yao,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am disheartened to see your stay prompted a 1/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Chirell Red Roof ManagementRediResponse Specialist
6/10 Okay
Jackie
Rejste med familie og småbørn
30. mar. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
No extra pillows ever came..
Jackie
Overnattede 1 nat i marts 2024
Svar fra Gabrielle RediResponse Specialist den 30. mar. 2024
Thank you for taking a moment to leave a review, Jackie. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 3/5 score following your stay. However, you stated no extra pillows ever came to you, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist