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Anmeldelser af Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Richwood-Cincinnati South, an IHG Hotel
12928 Frogtown Connector Rd., Walton, KY

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 629 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 223 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 81 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 31 af i alt 1001 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Sonia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 2 nætter i maj 2024
Svar fra Management den 28. maj 2024
Thanks for sharing this feedback with us, Sonia!

8/10 Udmærket

Denise

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall was a good stay. Can tell hotel is showing some wear, example in the shower. Also, musty smell when you enter the room, perhaps air conditioner/heating unit need a cleaning. Breakfast was good. Check in was super fast. Thin ceilings/floors, could hear walking, kids running above us.
Overnattede 2 nætter i maj 2024
Svar fra Management den 28. maj 2024
Thanks for taking the time to share this feedback with us, Denise! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

6/10 Okay

Matthew

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Management den 28. maj 2024
Thanks for taking the time to share this feedback with us, Matthew!

6/10 Okay

Mary

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale
Mold in the bathroom ceiling, vent fan doesnt work well
Overnattede 1 nat i maj 2024
Svar fra Management den 20. maj 2024
Thanks for taking the time to share your experience with us, Mary. We're sorry to hear of the issue you had with your bathroom, and will be sure to address this moving forward to ensure a better stay for our guests in the future.

10/10 Fremragende

Sandy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Management den 20. maj 2024
Thanks for sharing this feedback, Sandy!

6/10 Okay

Benjamin

Synes godt om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Management den 20. maj 2024
Thanks for sharing this feedback, Benjamin!

8/10 Udmærket

Vanessa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Management den 6. maj 2024
Thanks for sharing this feedback with us, Vanessa!

10/10 Fremragende

Judith

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was well maintained. The continental breakfast was great. I would recommend this property to everyone.
Overnattede 5 nætter i april 2024
Svar fra Management den 6. maj 2024
Thanks for taking the time to share this feedback with us, Judith!

10/10 Fremragende

Will

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i april 2024
Svar fra Management den 6. maj 2024
Thanks for taking the time to share this feedback with us, Will!

8/10 Udmærket

Kaylei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Saro

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean, well maintained, great value!
Overnattede 2 nætter i april 2024
Svar fra Management den 6. maj 2024
Thanks for sharing this feedback, Saro!

10/10 Fremragende

joseph

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No ice room and clean environment.
Overnattede 1 nat i april 2024
Svar fra Management den 6. maj 2024
Thanks for sharing this feedback with us, Joseph!

10/10 Fremragende

Loretta

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We love this hotel
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Loretta!

10/10 Fremragende

Lee

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Management den 6. maj 2024
Thanks for sharing this feedback with us, Lee!

10/10 Fremragende

Jamal, Brooklyn

Overnattede 1 nat i april 2024
Svar fra Management den 20. maj 2024
Thanks for sharing this feedback, Jamal!

10/10 Fremragende

Esther

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and welcoming.
Overnattede 2 nætter i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Esther!

10/10 Fremragende

Jonathan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and great breakfast
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Jonathan!

10/10 Fremragende

James

Overnattede 1 nat i april 2024
Svar fra Management den 13. maj 2024
Thanks for taking the time to share this feedback with us, James!

8/10 Udmærket

Lorie

Rejste med familie
Synes godt om: Rengøring, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The desk associate when we were checking in was very rude and persistent that I only had 1 room and I had 2 room reservations. She continually and adamant that there was only 1 room and I was trying to explain that my card had been charged over $800 and she said you need to find that reservation number in a very intimidating tone. I even ask about my father’s name and she was like nope. I found the reservation on app and finally was checked in. The other trouble was parking, there was construction vehicles, 2 buses, and vehicles with trailers that took up over half the parking spaces. Need some parking for those larger things to not take up all the spaces and there was 5 or 6 Diamond Club spaces and when you factored that with all the other- there just was not a lot of space left.
Overnattede 3 nætter i april 2024

10/10 Fremragende

James

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Like having a pool and jacuzzi work out space, convenient foods at lobby,
Overnattede 1 nat i april 2024
Svar fra Management den 23. apr. 2024
Thanks for taking the time to share this feedback with us, James!

2/10 Forfærdeligt

Brittany

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Terrible staffing who know practically nothing about how to run the desk. They know nothing about the area and the check in and check out process was horrible. Would not recommend staying here.
Overnattede 2 nætter i april 2024
Svar fra Management den 23. apr. 2024
Thanks for taking the time to share your experience, Brittany! We'll be sure to take this information moving forward to ensure a better stay for our guests in the future.

8/10 Udmærket

allion

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was decent for the price can’t complain
Overnattede 2 nætter i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Allion!

10/10 Fremragende

Chung

Rejste med familie
Synes godt om: Rengøring, faciliteter
This property located near highway so easy to find but a little bit noisy
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Chung!

10/10 Fremragende

Philip

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Philip!

8/10 Udmærket

Laura

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
————
Overnattede 2 nætter i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, Laura!

10/10 Fremragende

Lisa M.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
everything just fine
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, Lisa!

10/10 Fremragende

Ralph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is one of the nicest hotel rooms we’ve stayed at while traveling. The room is very large and comfortable with 12 ft. ceilings in our room! The bathroom is also very generous with wonderful amenities of built in bottles of shampoo, conditioner, body wash, hand soap and lotion. No tiny bottles to struggle with. We have a nice sitting area with a sofa and coffee table large enough for my husband and I to eat our dinner on. The in room Keurig coffee pot is a plus. We will definitely try to stay here in the future!
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for taking the time to share this feedback with us, Ralph! We're so happy to see you enjoyed your stay, and hope to welcome you back again in the future!

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff.
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback, John!

8/10 Udmærket

Elisia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only issue that we had was there was a continuous noise that we think was coming from the pipes in the bathroom. It wasn’t that bad though.
Overnattede 1 nat i april 2024
Svar fra Management den 29. apr. 2024
Thanks for taking the time to share this feedback with us, Elisia! We'll be sure to take this information moving forward to ensure a better stay for our guests!

10/10 Fremragende

sherry

Synes godt om: Rengøring
Overnattede 3 nætter i marts 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Sherry!

8/10 Udmærket

Kathy

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The room was small, but nice and clean. The beds were comfortable. Breakfast was the only negative. It as understaffed. empty trays were not refilled I. A very timely matter. The floors in the breakfast area were so dirty we could hear our shoes unsticking as we walked. The trash bins were over flowing and the table tops were not being wiped between guests.
Overnattede 1 nat i april 2024
Svar fra Management den 9. apr. 2024
Thanks for taking the time to share this feedback with us, Kathy! We appreciate you sharing this information, as we'll be sure to take it moving forward to ensure a better stay for our guests.

8/10 Udmærket

Irvin

Overnattede 2 nætter i april 2024
Svar fra Management den 29. apr. 2024
Thanks for sharing this feedback with us, Irvin!

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback, Laura!

4/10 Dårligt

Julian

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Restrooms were dirty and restrooms ceiling had hair.
Overnattede 2 nætter i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback, Julian!

10/10 Fremragende

Madison

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really enjoyed this hotel! So many channels to choose from on the tv unlike most with satellite channels. Breakfast was also much better than most. I will never go back to syaing at other hotels anymore if I can help it !
Overnattede 2 nætter i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for taking the time to share this feedback with us, Madison! We're happy to see you enjoyed your stay, and hope to welcome you back again in the future!

8/10 Udmærket

Kristen

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Staff was mid, not super friendly but they did suggest a great restaurant across the street that had great food and super quick service. Kids were running and playing in the halls on all floors, waited till almost midnight to call and ask for them to ask them to stop, seemed put off by my request. Room was nice and clean. Continental breakfast was nice.
Svar fra Management den 9. apr. 2024
Thanks for taking the time to share this feedback with us, Kristen. We appreciate you sharing this information, as we'll use it moving forward to ensure a better stay for our guests moving forward.

10/10 Fremragende

Tammey

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback, Tammey!

10/10 Fremragende

Jamie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its was nice but unfortunately, view the window from outside was not that good. dont see any pretty out there beside saw other hotel there.
Overnattede 2 nætter i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback, Jamie!

8/10 Udmærket

Mike

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
no hot water for the shower
Overnattede 2 nætter i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback with us, Mike!

10/10 Fremragende

Rose

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and friendly staff!
Overnattede 1 nat i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback with us, Rose!

10/10 Fremragende

Ryan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable stay and very nice room will stay again
Overnattede 1 nat i marts 2024
Svar fra Management den 9. apr. 2024
Thanks for sharing this feedback with us, Ryan!

10/10 Fremragende

Stacy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and comfortable
Overnattede 1 nat i marts 2024
Svar fra Management den 25. mar. 2024
Thanks for sharing this feedback, Stacy!

10/10 Fremragende

Tesa

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Not too bad. The hot tub could have been cleaner. Plus the showers needed a little attention as well l! Beds extremely comfortable! Nice room with great TVs. Love the blackout blinds! Would probably stay again
Overnattede 1 nat i marts 2024
Svar fra Management den 25. mar. 2024
Thanks for taking the time to share this feedback, Tesa! We'll be sure to take this moving forward to ensure a better stay for our guests. We hope to welcome you back again in the future!

10/10 Fremragende

Joe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 1 nat i marts 2024
Svar fra Management den 25. mar. 2024
Thanks for sharing this feedback with us, Joe!

10/10 Fremragende

Miranda

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast, pool, hot tub and location was great! We definitely would stay again!
Overnattede 4 nætter i marts 2024
Svar fra Management den 25. mar. 2024
Thanks for sharing this feedback, Miranda!

10/10 Fremragende

CASEY

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would stay again
Overnattede 1 nat i marts 2024
Svar fra Management den 25. mar. 2024
Thanks for sharing this feedback, Casey!

10/10 Fremragende

Christy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, practical, plenty of breakfast, and great beds & pillows.
Overnattede 1 nat i marts 2024
Svar fra Management den 18. mar. 2024
Thanks for taking the time to share this feedback with us, Christy!

4/10 Dårligt

nancy

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Hire more courteous intelligent staff. They’re “line of impressions “ Guy who came out to desk mumbled looked unkept couldn’t answer basic questions.
Overnattede 1 nat i marts 2024
Svar fra Management den 18. mar. 2024
Thanks for sharing this feedback, Nancy. We'll be sure to take this information moving forward to ensure a better stay for our guests.

10/10 Fremragende

Arthur

Rejste med partner
In the right area to stop for the night
Overnattede 1 nat i marts 2024
Svar fra Management den 18. mar. 2024
Thanks for sharing this feedback, Arthur!

8/10 Udmærket

Paul

Rejste med partner
Room was clean and served our purpose for one night traveling thru
Overnattede 1 nat i marts 2024
Svar fra Management den 18. mar. 2024
Thanks for sharing this feedback with us, Paul!