Udendørs pool, hytter (tillægsgebyr), parasoller
Tjek tilgængelighed

Anmeldelser af Hilton Grand Vacations Club Kohala Suites Waikoloa

3.5 out of 5
Hilton Grand Vacations Club Kohala Suites Waikoloa
69-550 Waikoloa Beach Dr, Waikoloa, HI

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 171 af i alt 247 anmeldelser" "
Bedømmelse på 8 − Udmærket. 49 af i alt 247 anmeldelser" "
Bedømmelse på 6 − Okay. 16 af i alt 247 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 247 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 247 anmeldelser" "

9,2/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Michelle Miyoung

Synes godt om: Rengøring
Overnattede 8 nætter i april 2024

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great for families. easy back and forth to the po where the kids had a ball.
Overnattede 5 nætter i april 2024

10/10 Fremragende

Tepairu

Overnattede 5 nætter i marts 2024

10/10 Fremragende

Kirby

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024

8/10 Udmærket

Pallavi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
The Jacuzzi in the main pool was not working, we stayed for 7 days and did not get to use it.
Overnattede 7 nætter i februar 2024

10/10 Fremragende

Scott Michael

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place is excellent! Only complaint was the hot tub was broke down but those things happen! Thanks again
Overnattede 6 nætter i februar 2024

10/10 Fremragende

William Earl Walton

Rejste med partner
Nice property
Overnattede 6 nætter i februar 2024

6/10 Okay

Ryan, anchorage

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Friendly staff. We were in building 16. Building needs a lot of work. The elevator wasn’t working properly and I got stuck in it twice with my daughters. My husband had to force it open for us. Staff and the front desk were aware of this problem but didn’t bother warning us prior. The front desk told me that they had same issues with the elevator in building 15 but building 16 had started doing that as well. Outlets in the kitchen didn’t work. At first I thought it was the coffee maker so I had housekeeping bring another but it was the outlets. The master bedroom was nice.
Overnattede 2 nætter i januar 2024
Svar fra David den 29. jan. 2024
Aloha Ryan: Than you for your valuable feedback. It is appreciated. I am sorry to hear about your elevator and outlet and/or coffee maker issues. We have previpus;ly reached out to you via phone. Looking forward to hearing back from you. Much Mahalo for staying with us.

10/10 Fremragende

Kenny

Overnattede 2 nætter i januar 2024

8/10 Udmærket

Shaun

10/10 Fremragende

Hyun Jin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023

10/10 Fremragende

Zhite

Overnattede 7 nætter i november 2023

8/10 Udmærket

Deitra

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good for families. Relaxing and just a nice getaway from the hustle and not crowded. Family time.
Overnattede 4 nætter i november 2023

10/10 Fremragende

Christian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kohala Suites
Wonderful condo!! Our family had the best vacation.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Gina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i november 2023
Svar fra David den 11. nov. 2023
Glad you enjoyed your stay. Thank you very much!Mahalo

10/10 Fremragende

Minaxi, Danbury

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Bryan

Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Andriy

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and spacious suite, anything needed will be delivered in minutes
Overnattede 8 nætter i oktober 2023

8/10 Udmærket

Madelyn

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Service: The checkin was a bit rough. It took a while to resolve issues with our reservation. Cleanliness: There was old food in upper cabinets in the kitchen. Condition: One TV needed repair, which was addressed promptly. The toaster was completely busted and a fire hazard, but we discovered it on the last day.
Overnattede 4 nætter i oktober 2023
Svar fra David den 16. okt. 2023
Thank you for your response. We will review with the Front Desk team about the importance of the Aloha Spirit. I am glad to see that it got resolved. Much Mahalo for staying with us!

10/10 Fremragende

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great all around!!!
Overnattede 7 nætter i oktober 2023

10/10 Fremragende

Keijiro

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We will be back soon!
Overnattede 5 nætter i oktober 2023

6/10 Okay

jenna

Rejste med familie og småbørn
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Check in staff weren’t very friendly. Didn’t tell us about any amenities.
Overnattede 6 nætter i oktober 2023
Svar fra Charlie Kinoshita den 10. okt. 2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members. Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 Fremragende

DONGJOON

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Stan, Orland Park

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and property. It is part of the Hilton vacation club properties on the island and located between the Bay Club and Kings Land.
Overnattede 7 nætter i september 2023

10/10 Fremragende

Ryan

Rejste med familie, Rejste med partner, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was fantastic. They were all super friendly and very fast with any requests. The rooms are spacious and clean. There are a lot of amenities available and they have a shuttle to all parts of the other properties.
Overnattede 6 nætter i august 2023

4/10 Dårligt

Edward

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Perhaps because we purchased thru Expedia we were given the room. Ants in kitchen after first night, leaf blowers sent dust into our ground floor unit. Smoke alarm battery low and started chirping at 3am, called twice starting at 6am, would have handled it myself but I didn’t pack a ladder. 9:15a someone came. Still the Big Island is paradise and I shouldn’t complain but I doubt I would stay at this Hilton property again.
Overnattede 7 nætter i august 2023
Svar fra Guest Services den 31. aug. 2023
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa.

10/10 Fremragende

Michele

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

10/10 Fremragende

Susan

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The property and amenities were great. We enjoyed the friendly staff and the availability of the pools at the Hilton Waikoloa. Our room was relatively clean except for the bathrooms had hair from previous occupants, which was pretty gross.
Overnattede 3 nætter i juli 2023

10/10 Fremragende

RUTH

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Not busy at all
Overnattede 4 nætter i juni 2023

10/10 Fremragende

Ruri

Overnattede 2 nætter i juni 2023

10/10 Fremragende

Gerard

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Like the shuttle to go to different shops and the other hotel
Overnattede 6 nætter i april 2023

10/10 Fremragende

James

Rejste med familie og småbørn
The property is clean and big enough for big family.
Overnattede 4 nætter i juni 2023

4/10 Dårligt

Shifra

Rejste med partner
Synes ikke om: Service og personale
We stayed here last year and absolutely loved it, we were so looking forward to stay here again this year, unfortunately this time around we were left very disappointed. To start, I booked the exact same room as I did last year, prices this year were close to double! I requested the same room as last year or at the very least a 2nd floor unit, I also called ahead of time and was told this should not be a problem. Upon checking in I was informed that 2nd floor units are apparently 'premium' & I did not book that, so they could only give us a 1st floor unit. We stayed in room 1913 for a week, although we loved our overall stay in Waikoloa, Kohala Suites was disappointing. Room 1913 has a bug problem: tiny ants all over the kitchen, they seem to come out of everywhere! Mosquito infestation in the twin bedroom room, you'd get bit just by walking by, the worst part was finding a cockroach on our last night! (See photos) I was going to bring this up when checking out, but the representative didn't even ask how our stay was!? Overall we were very disappointed with our stay, and feel like we overpaid. They do have so much staff onsite, but they all seem to be driving around in golf carts all day and not doing any cleaning.
Overnattede 7 nætter i maj 2023
Svar fra Charlie Kinoshita den 30. maj 2023
Thank you very much for sharing your experience and concerns regarding your recent stay at the Kohala Suites. It is essential to know where we can improve our services for our valued guests and members.Your comment has been shared with the necessary departments involved to address the issue and focus on improvement. Please accept my apology for any inconvenience imposed during your stay. We look forward to servicing you and your 'Ohana again in the future.

10/10 Fremragende

Ji Ye

Overnattede 4 nætter i maj 2023

10/10 Fremragende

Glory

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place
We really enjoyed our stay. It was a great first experience here for our familys staycation. Staff was very friendly &helpful. Our room was awesome and we really loved the fully equipped kitchen that we used to cook all of our meals &washer and dryer inside of our suite to do all of our laundry. That made it very convenient for us. Being a housekeeper for 20 years, our room could have used a little more detailed cleaning. The floor was left a little sticky & hair was left behind in the bathroom and shower. But overall it was good. Comfortable and spacious. My kids loved the pool &slide but unfortunately it got closed one afternoon while we were there because of some other guests teenage kids were rough playing &horsing around on the slide but overall it was great. We enjoyed our stay &will definitely be back. We look forward to it. Mahalo to the all staff. They made our stay a more enjoyable one.
Overnattede 2 nætter i april 2023
Svar fra David den 9. maj 2023
I am sorry to hear you had some cleanliness and other issues. We let the HSKPG and Recreation managers know. Thank you for staying, and so glad you enjoyed your time with us.

10/10 Fremragende

Anela

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful
Overnattede 1 nat i marts 2023
Svar fra David den 21. mar. 2023
Much Mahalo for staying with us!

10/10 Fremragende

YASUKO

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
ゴルフ場に近かった！
Overnattede 4 nætter i februar 2023

10/10 Fremragende

Nanyoung

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
가족이용객에게 적합합니다
취사가 가능한 곳이라 청결에는 한계가 있지만 4인가족이 지내기에 적합한 형태의 숙소입니다.
Overnattede 2 nætter i januar 2023
Svar fra David den 28. jan. 2023
Aloha Nanyoung: Thank you for your review. We are glad you had a good time with us. Please come back again soon.Mahalo

10/10 Fremragende

Dae Sun

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2023
Svar fra David den 24. jan. 2023
Aloha! Thank you for taking the time to complete a review of your recent stay at Kohala Suites. It is always a pleasure to see such high marks because of our beautiful property, wonderful surroundings, and excellent staff. Thank you again for choosing to stay with us; wishing you well on your future travels. Mahalo nui loa.

8/10 Udmærket

Jillian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter

10/10 Fremragende

Warren

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best Condo Ever!
My family and I have now stayed at probably over ten resorts over all the four major Hawaiian Islands and this is now our favorite. Why? The condo unit itself feels new, clean, and modern. It's spacious with up to date furnishings. Our unit came with all the high end amenities like dishwasher, microwave, and in room washer and dryer. The property has three pools. One noisy pool with slides and a bar and two quiet ones. However, you won't be spending that much time at these pools because you have free access to the Hilton Waikoloa with all its many splendid facilities.
Overnattede 4 nætter i januar 2023
Svar fra Charlie Kinoshita den 9. jan. 2023
Thank you very much for choosing the Kohala Suites as your destination. Your feedback regarding your recent stay is much appreciated. We look forward to seeing you and your ‘Ohana again in the future. Please take care and have a great week.

10/10 Fremragende

William

Overnattede 1 nat i december 2022

10/10 Fremragende

Juan Carlos del

6/10 Okay

Bryan

10/10 Fremragende

Ray

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
어른3 아이2(7세, 4세) 이용하기에 부족함이 없었습니다. 빅아일랜드를 다시 방문하게 된다면 또 묵고 싶은 숙소입니다.
Overnattede 2 nætter i november 2022
Svar fra David den 5. dec. 2022
Aloha Anonymous: Aloha! Thank you for taking the time to complete a review of your recent stay with us. It is always a pleasure to see such high marks because of our beautiful property, wonderful surroundings, and excellent staff. Thank you again for choosing to stay with us; wishing you well on your future travels, and look forward to your next visit. Mahalo nui loa.

8/10 Udmærket

Stephanie Rose

Overnattede 7 nætter i september 2022

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Spacious unit; friendly staff and nice location. We visited the ocean tower and we prefer Kohala. Ocean Tower was crowded, not easily accessible (towels, wristbands,), and only 1 bar open on the opposite side of the property from the pool area with waterslides.
Overnattede 1 nat i november 2022
Svar fra Charlie Kinoshita den 20. nov. 2022
Thank you very much for choosing the Kohala Suites as your destination. Your feedback regarding your recent stay is much appreciated. Please take care and have a great week.

6/10 Okay

Charlotte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I rented 3 different suites for the weekend. Suite #1615 had so many flies!!! We had to keep swatting them. And there was no pan to heat water in. The other 2 suites were nice, except # 1821 was supposedly a "golf view," but the view was really a NON-view...but that was fine because I wasn't interested in that anyway...it just seemed like it would be a disappointment for anyone who really wanted that.
Overnattede 1 nat i november 2022
Svar fra Lehua den 17. nov. 2022
Thank you for your feedback. We are sorry to hear you had issues during your stay. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa

10/10 Fremragende

Gina

Overnattede 7 nætter i november 2022