We apologize for any inconvenience you experienced with the ironing facilities. The safety of our guests is a top priority for us, which is why we offer a shared ironing area rather than having irons in each room. We understand that this may have caused some inconvenience, and we appreciate your understanding of our safety measures. If there's anything else we can do to enhance your stay, please let us know. Thank you for your feedback.

We apologize for any concerns you have regarding the safety and security of our luggage room. We take these matters seriously. Your feedback is valuable, and we appreciate you bringing this to our attention.Thank you for your feedback.

We apologize for the inconvenience you experienced at our front desk. This is not typical of our service, and we take your feedback seriously. We will investigate the issue and work to ensure it doesn't happen in the future. We hope you'll consider giving us another chance to provide you with the service you expect and deserve. Thank you for bringing this to our attention.

Hi Finn meyer,thank you so much for your kind words! Feedback like yours motivate us even more to always give our best :-)See you hopefully soon again,

Dear Anne, many thanks for your amazing words about us! We are very happy to read that you have felt like home with us - we would be even happier to be welcoming you soon with us again! Hearty regards,

Dear guest, thank you for your nice feedback. We hope to see you very soon in our hotel. With best regards from Vienna Jennifer Menner | Operation Host

Liebe Amanda, vielen Dank für Ihre Bewertung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat. Beste Grüße, BASSENA Wien Messe Pater/ Welcome Host/ Devika Syal

Dear Martin, we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna. We are looking forward to welcome you again! With best regards Jennifer Menner / Front Office Manager

Dear Christian, thank you very much, that you took the time for your nice feedback. It was a pleasure to have you here in our hotel. It is wonderful to read that you enjoyed your stay. Our staff is committed to do the best, in order to make the stay of our guests as comfortable as possible. We look forward to welcome you again. With best regards from Vienna Jennifer Menner / Front Office Manager

Lieber Gast, vielen Dank für Ihr Feedback - es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir hoffen, Sie bald mal wieder bei uns begrüßen zu dürfen. Mit besten Grüßen aus Wien Jennifer Menner / Front Office Manager

Thank you very much. Hope to see you soon.

Hi Courtney, thank you for choosing our hotel for your first visit to Vienna! We're thrilled to hear you enjoyed your stay and found our location, cleanliness, and character to your liking. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

Servus Susanne, Vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen unsere zentrale Lage und die Nähe zur U-Bahnstation gefallen haben. Unser Hotelkonzept ist darauf ausgerichtet, ein modernes und funktionales Erlebnis zu bieten. Wir werden Ihre Anmerkungen zur Duschkabine und zur Lärmbelästigung prüfen, um unseren Service weiter zu verbessern. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

Hi Massimo, thank you for the great review of our BASSENA hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host

Hi Olivia, Thank you for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel and that our staff and location next to the Metro added to your enjoyment. We look forward to welcoming you back in the future! If you need any assistance in the meantime, please don't hesitate to reach out. Sincerely, Omaima // Content Host

Servus Svetlana, We're delighted to hear that you found our hotel stylish and fresh, and we're pleased that our convenient transportation options met your needs. If there's anything else we can assist you with, please let us know! Sincerely, Omaima // Content Host

Hi Eva, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host

Hi Shabana, Thank you for your feedback! We're glad to hear that you had a positive experience overall.Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back for a better experience in the future! Sincerely, Omaima // Content Host

Servus Mariia, Vielen Dank für Ihr Feedback! Wir freuen uns, dass Ihnen unser Hotel gefallen hat und dass Sie die gute Verkehrsanbindung schätzen. Wenn Sie in Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Omaima // Content Host

Hi Amy, Thank you for your feedback! We're glad to hear that you found our location convenient and our staff friendly. We strive to be bike-friendly and it's great to know that you appreciated our garage facilities for parking your bikes. We hope to welcome you back soon! Sincerely, Omaima // Content Host

Hi Elke, thank you for your feedback! We're thrilled to hear that you had a great experience at our BASSENA hotel. We're delighted that you enjoyed our great breakfast and found our rooms nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future! Sincerely, Omaima // Content Host

Hi Cinderella, thank you for your feedback! We're glad to hear that you found our BASSENA hotel clean and our staff friendly, and that you appreciated our proximity to public transportation. We hope to welcome you back again in the future! Sincerely, Omaima // Content Host

Hi Aurelio, thank you! We're delighted to hear that you had a great stay with us in Vienna. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

Servus Nelli,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Omaima // Content Host

Hi Ruben, thank you for the great review of our BASSENA hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host

Servus Lea, vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt im Bassena Hotel Messe Prater hatten und dass Sie unsere Lage in der Nähe der U-Bahnstation zur Altstadt sehr praktisch fanden. Wir freuen uns auch, dass Sie mit unserem Personal und unserem Gepäckaufbewahrungsservice zufrieden waren. Wenn Sie in Zukunft wieder in der Gegend sind, würden wir uns freuen, Sie erneut bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

Servus Thomas, thank you for your feedback! We're glad to hear that you enjoyed our modern property and found our staff friendly and helpful. We strive to be eco-friendly, and we're pleased that you appreciated our efforts in that regard. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

Hi Hendrikus, thank you for your feedback! We're glad to hear that our BASSENA hotel's proximity to the metro was convenient for you. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Sincerely, Omaima // Content Host

Servus David,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Omaima // Content Host

Hi Adrian, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Omaima // Content Host

Hi Robert, thank you for your positive feedback! We're glad to hear that you found our hotel to be a great balance of price and functionality. It's wonderful to hear that you enjoyed our well-appointed rooms, excellent staff, and delicious food at a reasonable price. We appreciate your recommendation and hope to welcome you back soon! Sincerely, Omaima // Content Host

Hi Elke, thank you for your feedback! We're delighted to hear that you appreciated our convenient location near the subway and airport train, as well as our clean and up-to-date rooms. It's wonderful to know that you enjoyed our restaurant and breakfast offerings. We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to welcome you back soon! Sincerely, Omaima // Content Host

Servus Wolfgang, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

Servus Amadeus, Vielen Dank für die gute Bewertung, die Sie unserem BASSENA Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

Servus George, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Omaima // Content Host

Hi Marion, thank you for your glowing feedback! We're delighted to hear that our hotel stands out as one of the best you've ever stayed at in Europe. It's wonderful that you appreciated the quiet surroundings despite the proximity to a university, and the convenient location near Prater amusement park. Being ranked among your top 5 favorite stays is truly an honor. If there's anything specific you liked or if you have further suggestions, feel free to let us know. We look forward to welcoming you back for another exceptional stay! Safe travels! Sincerely, Omaima // Content Host

Hi Marco, thank you for choosing our BASSENA hotel! We're delighted to hear that your stay was comfortable and pleasant. Your kind words about our staff, room amenities, and location are much appreciated. We look forward to welcoming you back for another great experience! Sincerely, Omaima // Content Host

Hi DOMOINANIAINA, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Omaima // Content Host

Hi Angelo, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,Omaima // Content Host

Servus Hunkar, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Omaima // Content Host

Hi Xavier, thank you for your positive review! We're delighted to hear that you found our BASSENA hotel to be very clean, comfortable, well-insulated, and with excellent service. Our team appreciates your kind words about their hospitality. We're pleased that the hotel's location near the metro station was convenient for you. We hope to welcome you back to our hotel in the future! Sincerely, Omaima // Content Host

Servus Konstantinos, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Omaima // Content Host

We appreciate your fantastic review of our hotel! Your satisfaction during your stay is our priority, and we're delighted you had a pleasant experience. We look forward to welcoming you back soon!

Thank you for your positive review! We're delighted to hear that you found our hotel very good, with spacious, clean rooms featuring large TVs, and that you enjoyed the nice breakfast. We hope to welcome you back soon!