Dear guest,Thank you very much for your review.We deeply regret that your stay did not meet your expectations. Indeed, due to environmental considerations, we no longer have plastic bottles of water in the rooms and we promote the concept ‘back to the tap’. Each room has a carafe with 2 glasses from rebottled.com. Water in the Netherlands is drinkable from the tap.We are sorry to hear that when you called, there was a miscommunication. It was not clear that you wanted to order the water through room service. It is true that our minibars are not filled by default. We are happy to provide a filled minibar upon request, for which we charge an additional fee. We have a special minibar box available. We have passed on your findings of your balcony to our gardener right away.We would like to apologize for the inconveniences and hope that you still would like to consider our hotel as your destination. We will do our utmost best to make your next stay a great one!Sincerely,