Udendørs pool, parasoller, liggestole

Anmeldelser af Key Inn & Suites

2 out of 5
Key Inn & Suites
1611 El Camino Real, Tustin, CA

Anmeldelser

6,4
Bedømmelse på 10 − Fremragende. 262 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 199 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 178 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 118 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 246 af i alt 1003 anmeldelser" "

6,2/10

Rengøring

7,2/10

Service og personale

5,8/10

Faciliteter

5,8/10

Overnatningsstedets tilstand og faciliteter

6,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

allan

Synes ikke om: Rengøring, service og personale
Lang tid for at for nøgle. printer stop. snakket for det meste spansk på hotel i USA. Var problem med at låse op døren. slidt nøgle kort. (Har installeret Hotel låse systemer i flere år. så ved hvad jeg taler om). kom ind på rom som lugter af røg. hvor de har brukt nogle frisk luft middel. som kun gjorde alt meget det gave dårlig luft.
Overnattede 1 nat i juni 2019
Svar fra Customer Service den 18. jun. 2019
Tak fordi du har taget dig tid til at dele din feedback, Allan. Vi var skuffede over at lære at betingelsen for vores hotel ikke opfyldte dine forventninger. Vær sikker på at dette ikke er den standard, som vi stræber efter, og vi vil dele dine bekymringer med de relevante medlemmer af vores team fremad. Vi håber du giver os mulighed for at dele en mere positiv oplevelse med dig snart.

2/10 Forfærdeligt

María

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
El microhondas estaba sucio y olía muy mal. No devolvieron el depósito de 50 dólares
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 24. maj 2024
María,It is disappointing to hear that the microwave did not meet your expectations and that you experienced issues with your deposit. Your feedback will be shared with the appropriate team members to ensure improvements are made. Thank you for bringing these matters to our attention.

10/10 Fremragende

Bertha

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The carpet had an unpleasant smell
Overnattede 3 nætter i maj 2024
Svar fra Customer Service den 19. maj 2024
Bertha, thank you for sharing your experience. The team at Key Inn And Suites Tustin takes your feedback seriously and will ensure this is looked into. We're thrilled to hear you enjoyed your stay overall and hope to welcome you back soon.

10/10 Fremragende

Adeliia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was good
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 17. maj 2024
Adeliia, the team at Key Inn And Suites Tustin is delighted you had a good experience. We look forward to welcoming you back!

10/10 Fremragende

Fredy

Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Jaime

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Customer Service den 8. maj 2024
Jaime, we notice you've not provided any specific feedback with your rating. This makes it difficult for us to understand where your concerns lie and implement necessary improvements. We would appreciate if you could share more details about your stay, so we can endeavor to provide a better experience next time. Thank you for taking the time to rate us.

4/10 Dårligt

Jaime

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Customer Service den 6. maj 2024
Jaime, it seems you've left a score without any comment. It's unfortunate your experience did not surpass expectations. Feedback helps us rectify any shortcomings; we'd appreciate if you could share more about your stay. Looking forward to hearing from you.

10/10 Fremragende

Salvador

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 20. apr. 2024
Thanks for the perfect rating, Salvador!We're pleased to hear that you have fully enjoyed your stay at Key Inn And Suites Tustin, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 Forfærdeligt

Jinky, Fountain Valley

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The rooms are musty and smell badly. Very noisy, you can hear every sound and patrons are loud.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 22. apr. 2024
Jinky, we're regretful to hear about your experience. It's disappointing to know that you found the room conditions and noise levels not up to your standards. Your comment has been noted and we assure you steps are being taken to make improvements. We truly value your feedback and hope for an opportunity to deliver a better experience in the future.

8/10 Udmærket

Paty

Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. maj 2024
Paty, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. It's great to see that your experience with us was largely positive. Our team always aims to offer a comfortable stay to our guests, and your rating encourages us. We look forward to welcoming you back for another excellent visit.

8/10 Udmærket

CHIH-YU

Rejste med familie og småbørn
Good price with fair service and shop/restaurant/bus nearby. Although the faucet and toilet in my room with little issues, it is acceptable.
Overnattede 9 nætter i marts 2024
Svar fra Customer Service den 15. apr. 2024
Chih-Yu, thank you for your valuable feedback on your stay. It's great to know that you found the location near shops, restaurants, and public transportation beneficial and that the price was satisfactory. We regret that you encountered some minor issues with the bathroom facilities; our team is always ready to assist to ensure maximum comfort. Key Inn And Suites Tustin hopes to host you again in the near future.

10/10 Fremragende

Erendira

Overnattede 1 nat i april 2024
Svar fra Customer Service den 2. maj 2024
Erendira, it's wonderful to hear that your experience at Key Inn And Suites Tustin was highly satisfactory. We very much appreciate your positive rating and look forward to the opportunity to serve you again in the future.

6/10 Okay

Michael

Synes godt om: Service og personale
It's okay
Overnattede 1 nat i april 2024
Svar fra Customer Service den 8. apr. 2024
Michael, thanks for the brief feedback. We truly wish that your overall experience during your stay with us has been better. Rest assured, we have taken note of your rating and will utilize it to enhance our services moving forward.

10/10 Fremragende

Brenda

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and helpful staff
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 6. apr. 2024
Brenda, it's fantastic to learn that you appreciated the cleanliness of Key Inn And Suites Tustin and found our team members to be of service. We look forward to welcoming you back, promising a continuous commitment to superb service and immaculate surroundings.

10/10 Fremragende

Salvador

Synes godt om: Overnatningsstedets tilstand og faciliteter
Friendly, clean nice people
Overnattede 1 nat i april 2024
Svar fra Customer Service den 6. apr. 2024
Salvador, it's great to hear that you felt welcomed at Key Inn And Suites Tustin and appreciated the cleanliness of our premises. Our team members thank you for recognizing their nice attitudes. We hope to welcome you back during your next visit.

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 4. apr. 2024
Matthew, it's fantastic to see your perfect rating of Key Inn And Suites Tustin! We're very glad you had an exceptional experience and we appreciate your feedback. Looking forward to welcoming you back on your next visit.

8/10 Udmærket

CHIH-YU

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good price for this room level. Besixes,OC bus services and 7-11 convenient store are not far away.
Overnattede 7 nætter i marts 2024
Svar fra Customer Service den 2. apr. 2024
Chih-Yu, thank you for your comments and for recognizing the value that Key Inn And Suites Tustin offers. We are delighted to hear that our location was suitable for your needs with proximity to public transportation and convenience stores. We appreciate your business and hope to welcome you back soon.

10/10 Fremragende

Alberto

Synes godt om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Alberto, it's great to hear that your stay at Key Inn And Suites Tustin met your expectations. We sincerely appreciate your perfect rating and hope to welcome you back in the near future.

10/10 Fremragende

Heather

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my stay at Key Inn. The area was quiet and felt safe during my stay. Room neede a little fixing but all in all a decent place. There were restaurant within walking distance and many other places. The hotel does not offer a laundry facility, but there is a laundromat that is about 3 mins of walking. Housekeeping is offered daily so that is always a great plus. All in all I enjoyed our stay and would recommend the place.
Overnattede 7 nætter i marts 2024
Svar fra Customer Service den 25. mar. 2024
Heather, we're thrilled to know you enjoyed your time at Key Inn And Suites Tustin. It's great to hear you appreciated our prime location, the safety of the area, and our diligent housekeeping service. We have also taken note of your comments regarding certain enhancements that can be made and appreciate your suggestions. Thank you for recommending us and we look forward to welcoming you back!

10/10 Fremragende

Rene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 23. mar. 2024
Rene, we're absolutely thrilled to hear that your stay at Key Inn And Suites Tustin met your expectations. Our aim is to provide excellent experiences for our guests, and it's always rewarding to know when we've succeeded. Looking forward to welcoming you back in the future.

8/10 Udmærket

Maria-Antonieta

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I saw homeless and kind of people selling illegal stuff.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 22. mar. 2024
Maria-Antonieta, thank you for taking the time to share your review. We appreciate your feedback and want to assure you that the safety and security of our guests at Key Inn And Suites Tustin is a top priority. We're constantly working on maintaining a welcoming and comfortable environment for all our guests. We hope to have you back soon and promise a better experience.

4/10 Dårligt

Veronica

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Dirty
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 22. mar. 2024
Veronica, we regret to hear that your expectations were not met during your stay. Cleanliness is an integral part of our commitment to guests, and we take any concerns raised seriously. Rest assured, this will be addressed with the relevant teams for immediate review and action. We appreciate your feedback and hope you might grant us another opportunity to better serve you in the future.

10/10 Fremragende

Heather

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Key Inn & Suites sits in a great location. There are restaurants within walking distance, a laundry facility also within walking distance. Staff are friendly and courteous. The room really wasn't too bad. It is pretty spacious and clean. There were two things that were a bit of an issue. The bathroom door had an issue with a loose hinge and the carpets could use some cleaning. I do not like to wear footwear indoors and my feet was getting dirty from walking around the room that I ended up wearing socks the entire time....maybe a good steam cleaning or however you would clean carpets. All in all, I would rate the hotel a 9/10!
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 22. mar. 2024
Heather, it's splendid to know you enjoyed your stay at Key Inn And Suites Tustin. We take pride in our convenient location and our team members' cordial nature and it's wonderful to know that your stay reflected this. It's also pleasing to hear that you found your room spacious and neat. About your feedback on the bathroom door and carpet condition, we appreciate the observations and will make sure we address these matters. We love to take care of all finer details to provide a comfortable experience to our guests. Your willingness to return makes our efforts worthwhile. We're looking forward to welcoming you back.

8/10 Udmærket

Glenda

Overnattede 7 nætter i marts 2024
Svar fra Customer Service den 8. apr. 2024
Glenda, we're pleased to see you had a positive experience at Key Inn And Suites Tustin. We appreciate your 4-star rating and hope to have the pleasure of welcoming you back again soon.

8/10 Udmærket

Edward

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Close to freeway
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Edward, thank you for sharing your experience at the Key Inn and Suites Tustin. It's fantastic to know our location with freeway proximity offered you easy access to your outings and explorations. We're looking forward to welcoming you back.

10/10 Fremragende

Elena

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 18. mar. 2024
Elena, it's delightful to hear about your positive experience at Key Inn And Suites Tustin. We always aim to deliver top-rate service and it's wonderful to know we achieved that during your stay. We sincerely hope you'll return to our establishment in the future.

6/10 Okay

Colin

Synes godt om: Rengøring
Synes ikke om: Faciliteter
This is a low-cost hotel, a perfectly serviceable hotel for a seasoned traveler who needs something simple and cheap (not recommendfor family). It's right of the highway so noise can be an issue. Location's decent, with the Marketplace with 5 minutes. First room smelled of smoke but staff provided a second room without issue.
Overnattede 3 nætter i marts 2024
Svar fra Customer Service den 11. mar. 2024
Colin, thank you for taking the time to share your thoughts. Your feedback about the potential noise due to our proximity to the highway is noted and appreciated. We aim to accommodate all types of travelers and are glad our colleagues were able to promptly address and rectify your concern about the initial room. Please do keep us in mind for future travels, as we are always striving to improve our guest experience.

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I very much enjoyed my stay at Key Inn & Suites! I will be returning :)
Overnattede 7 nætter i februar 2024
Svar fra Customer Service den 6. mar. 2024
Matthew, it's fantastic to hear your time at Key Inn And Suites Tustin was enjoyable and we couldn't be happier knowing you plan to return. Our team eagerly awaits your next visit!

6/10 Okay

Thomas

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. mar. 2024
Thank you for the feedback, Thomas.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

6/10 Okay

DUCK HYUN

beside of the i-5 freeway.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 25. feb. 2024
It appears you had noticed our proximity to the I-5 freeway. We understand that location preferences may vary between guests. We hope the rest of your stay was satisfactory, and we would be delighted to have you with us again.

4/10 Dårligt

Mandana

Overnattede 7 nætter i februar 2024
Svar fra Customer Service den 20. mar. 2024
Mandana, it's disappointing to hear that your experience did not meet your expectations. While it's unfortunate that we didn't have specific details, it's through feedback that we can identify areas needing improvement. We truly value your opinion and would appreciate it if you could provide more information about your stay. This way, we can strive to make your future stays better.

6/10 Okay

efren

It's alright
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 24. feb. 2024
Efren, thank you for sharing your feedback. It sounds like your stay was acceptable, but may not have fully met your expectations. We hope upon your next visit, you will find all aspects of your stay more than satisfactory.

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 20. feb. 2024
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Key Inn And Suites Tustin. We're all looking forward to your next stay with us.

10/10 Fremragende

Danny

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for sharing, Danny!At Key Inn And Suites Tustin, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Forfærdeligt

Cynthia

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 19. feb. 2024
We appreciate you taking the time to share your feedback, Cynthia.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 Fremragende

Jesus

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 18. feb. 2024
We appreciate the feedback, Jesus.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fremragende

Walter

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Walter, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Key Inn And Suites Tustin!

2/10 Forfærdeligt

Lizbeth

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
dirty
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 17. feb. 2024
Lizbeth, it's unfortunate to hear about your experience. Providing a clean environment is of utmost importance to us and we regret that we didn't meet this expectation in your case. We appreciate your feedback and use this information in our ongoing efforts to continually enhance the guest experience.

6/10 Okay

Efren

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 14. feb. 2024
We appreciate the feedback, Efren.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fremragende

Amanda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
The check in orders was quick, friendly and helpful.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 12. feb. 2024
Amanda, it's great to hear your check-in process at Key Inn and Suites Tustin was swift and pleasant. We're thrilled that our hardworking team members left a positive impression. Thank you for choosing our hotel and for taking the time to share your experience. We hope to welcome you back soon.

6/10 Okay

SHARON

Rejste med familie og småbørn
Synes godt om: Service og personale
simple overnight stay
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 12. feb. 2024
Thank you for sharing, Sharon.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Udmærket

Sheronda

Synes godt om: Overnatningsstedets tilstand og faciliteter
They need a 24/7 security guard.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 11. feb. 2024
Sheronda, thank you for the positive review and for the feedback about enhancing security measures. Key Inn And Suites Tustin always keeps the safety of our guests as a top priority. Rest assured that we continuously evaluate and update our security according to guest feedback and hotel needs. We can't wait to welcome you back for another stay in the near future.

2/10 Forfærdeligt

Jerry

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 20. mar. 2024
We appreciate your feedback, Jerry.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

8/10 Udmærket

Norman

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 10. feb. 2024
Thank you for the great rating, Norman!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Key Inn And Suites Tustin. We'd like to share an even better experience with you soon.

8/10 Udmærket

Yolanda

Forretningsrejsende
Synes godt om: Rengøring, service og personale
It was hard to sleep with the room on the same side of the frwy, not to mention the room was cold and not eniugh blankets
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 6. feb. 2024
Yolanda, we appreciate you choosing to stay at the Key Inn And Suites Tustin and for sharing this feedback. We're sorry to hear about the issues you encountered with some noise and room temperature. Our team members always aim to ensure optimal comfort for our guests and we'll definitely consider your pointers in this regard. We hope to have another chance to serve you better in the future.

2/10 Forfærdeligt

Dennis

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 31. jan. 2024
Dennis, it seems you didn't have the ideal experience at our hotel. We appreciate ratings as they make us aware of areas that need our attention. We certainly wish to rectify any issues you encountered to ensure a better experience in the future. We look forward to offering you an improved stay should you give us another chance.

10/10 Fremragende

Jay

Synes godt om: Faciliteter
Great stay
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 29. jan. 2024
Jay, it's delightful to hear of your wonderful stay at Key Inn And Suites Tustin. We aim to provide our guests with memorable experiences and we're thrilled you enjoyed your time with us. We're looking forward to welcoming you back on your next visit.

10/10 Fremragende

Mayra

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 20. mar. 2024
Thank you for the 5 out of 5 rating, Mayra!We're thrilled to see how much you enjoyed staying at Key Inn And Suites Tustin. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Udmærket

Christopher

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 26. jan. 2024
Christopher, thank you for your high rating of Key Inn And Suites Tustin. We're thrilled that you enjoyed your stay. We look forward to having you with us again in the future.

8/10 Udmærket

Fredy

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 17. jan. 2024
Fredy, thank you for taking the time to rate your stay at Key Inn And Suites Tustin. We're pleased to see that your experience with us was a positive one. We greatly appreciate your support and look forward to the opportunity of welcoming you back in the future.