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Anmeldelser af The Rose & Crown Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Rose & Crown Hotel, Sure Hotel Collection by Best Western
125 High Street, Rose & Crown Hotel/125, Tonbridge, England

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 99 af i alt 398 anmeldelser" "
Bedømmelse på 8 − Udmærket. 152 af i alt 398 anmeldelser" "
Bedømmelse på 6 − Okay. 88 af i alt 398 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 398 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 22 af i alt 398 anmeldelser" "

7,8/10

Rengøring

8,2/10

Service og personale

7,0/10

Faciliteter

6,8/10

Overnatningsstedets tilstand og faciliteter

6,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was in a room in the old part of the hotel it had a lot of character was clean with a walk in shower. Staff were pleasant and friendly, location was great and the lowest price for a room in Tonbridge. I would stay there again.
Overnattede 2 nætter i maj 2024
Svar fra The Rose & Crown Team den 25. maj 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

8/10 Udmærket

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Very quiet and very helpful staff.
Overnattede 1 nat i maj 2024
Svar fra Reception Team den 20. maj 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

4/10 Dårligt

Lauren

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Reception Team den 7. maj 2024
We are sorry we did not meet your expectations, we hope that if you stay with us again in the future we can improve your stay

2/10 Forfærdeligt

Mr Stephen

Synes ikke om: Faciliteter
I didn’t like it
Overnattede 2 nætter i april 2024
Svar fra Khalid den 14. apr. 2024
Dear StephenThank you very much for your stay and feedback.Regards

8/10 Udmærket

Ann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was impressed with the cleanliness of The Rose & Crown Hotel, I found the staff friendly and extremely helpful. I will definitely be staying again.
Overnattede 3 nætter i april 2024
Svar fra Khalid den 14. apr. 2024
Dear AnnThank you very much for your stay and feedback.We look forward to your future stays.Kindest Regards

8/10 Udmærket

Jay

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Rose and Crown is very old: it is a Grade II listed building (read the entry about it online at British listed buildings). Above the entrance is a rare survivor: an inn sign with the arms of Frederick Prince of Wales and Princess Augusta, parents of the future George III (they married 1736, he died 1751). Usually inns had the arms of the monarch, in this case George II. The king and his son did not get along, and Frederick gathered a following of his own - so the innkeeper was taking sides in the royal standoff! The facade is a typical reserved Georgian brick design. Inside (reception, bar and restaurant) are timber beams of a much earlier building. So the inn got a face-lift c1736-50). Upstairs, the rooms are along corridors at different levels - the typical ramshackle construction of half-timbered buildings. The doors are unusually small, again as was often the case in earlier structures. So you know you are in a historic space. It won’t be up to modern hotel standards but if you insist, at the back is a wing built in the 1970s. In the historic block, the bathrooms have been renovated recently. I would hope the carpeting and the beds are next - I would charitably say they were acceptable. My Full English Breakfast was cooked fresh to order and was well up to standard. Staff were friendly. It was an interesting experience and reasonable at this price point.
Overnattede 3 nætter i marts 2024
Svar fra Khalid den 5. apr. 2024
Dear Jay.Thank you very much for your detailed response to your stay with us and glad you were satisfied with most aspects of your stay.I loved reading your feedback, It was an extremely well written and interesting. It kept me wanting to read more. I also liked the format of the way it was written.Thank you for your stay and feedback and look forward to welcoming hopefully in the near future.Kindest Regards

6/10 Okay

Myra

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was very convenient for local amenities and parking was good. The room was adequate but cold because the heating didn't work. The temperature of the shower was fixed and the bathroom light was temperamental.
Overnattede 1 nat i april 2024
Svar fra Khalid den 4. apr. 2024
Dear MyraThank you for your feedback and stay.

6/10 Okay

Natalie

Rejste med partner
Room not cleaned thoroughly.Found toe nails on carpet. Bath very slippery, No rubber shower matt in bath. my partner slipped twice getting out and hurt himself. Needs updating. Wasn't told we had to ask to stay in the rooms in the pub, we have stayed in the rooms in the pub before and had an excellent time. We stay again if we had room in pub.
Overnattede 2 nætter i februar 2024
Svar fra AK den 27. mar. 2024
Dear Natalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Fremragende

Paul

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Reception Manager den 2. mar. 2024
Dear Paul, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

8/10 Udmærket

Micheal

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Shame
Room smelt old, wardrobe fulling apart couldn’t use, not much in coffee basket food on the floor. Could feel the join of the two beds pushed together even with a zip, Breakfast wasn’t great taste of washing up liquid on scrambled egg. Not much choice
Overnattede 1 nat i februar 2024
Svar fra AK den 27. mar. 2024
Dear Micheal, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Fremragende

Jason

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Reception Manager den 2. mar. 2024
Dear Jason, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

4/10 Dårligt

Sue

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A very third rate experience. Ripped & stained net curtains. Wallpaper coming off wall. Dirty hand basin (not cleaned from previous guest). Bathroom shelf not level - items fell off. Smeared mirrors and tiles. Generally grubby communal areas. Marked and stained furniture. Less than comfy beds. The only good thing was the location. Needs a complete overhaul and brought up to modern expectations. At £60 a night off season, an expensive & less than pleasant stay.
Overnattede 1 nat i februar 2024
Svar fra AK den 27. mar. 2024
Dear Sue, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

Louise

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Needs an update, smells old in the foyer. Doors are very heavy. Mattress was terrible but I had a great sleep! I liked being very warm. The receptionist was friendly when I arrived and left. They weren’t fussy about parking. The rooms and showers were nice. Good budget hotel.
Overnattede 1 nat i februar 2024
Svar fra Reception Manager den 2. mar. 2024
Dear Louise, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

10/10 Fremragende

Himanshu

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra AK den 27. mar. 2024
Dear Himanshu, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

Gareth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra AK den 27. mar. 2024
Dear Gareth, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Fremragende

lorna

Overnattede 1 nat i februar 2024
Svar fra AK den 27. mar. 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

Tommy

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Really nice rooms just need a little dust/clean up
Overnattede 1 nat i januar 2024
Svar fra AK den 27. mar. 2024
Dear Tommy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Fremragende

Anthony

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra AK den 27. mar. 2024
Dear Anthony, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 Forfærdeligt

Nathalie

Synes ikke om: Rengøring, service og personale, værelsets komfort
shocking would not recommend
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 27. mar. 2024
Dear Nathalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Fremragende

J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Explore Tonbridge Easily!
Nice single room. Lovely and clean. However, a Summer quilt in the middle of Winter is not sufficient to keep your guests toasty! I do believe your written gumph stated that extra blankets were available. When I asked at reception I was told they were not. I was given a lovely warm heater though but this was not practical to have on all night, as you got too hot. So no happy medium for Room No 2! The answer lays in 15 tog quilt. Then I will come again and give you 5 stars! Parking is fantastic though and it is a brilliant hotel for exploring Tonbridge with as is so central. I would definitely recommend a visit and for £63, you definitely cant go wrong!
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 2. mar. 2024
Dear J, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

6/10 Okay

KEISUKE, Fujisawa

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i januar 2024
Svar fra AK den 27. mar. 2024
Dear Keisuke, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

Matthew

Forretningsrejsende
Dated and tired
Not great, still giving small plastic bottles of shampoo in each room rather than a refillable large bottle. Hotel very dated and tired. If was fine for a one night stay as the location was convenient but I wouldn't stay again. Clean bedding and towels but the room was generally dusty with cobwebs in the corners
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 27. mar. 2024
Dear Matthew, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 Dårligt

Alan

Rejste med partner
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The property has seen better days and is now clearly run down. The room was cool the heating appeared not to work while the bathroom had no heating and a window that did not close properly. The shower did not work effectively but since this was a bathroom not to linger in that was the least of our problems. We found one of the bed side lamps not working and there was no spare bulb available so no reading in bed. Overall a very uncomfortable stay not to be repeated.
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 27. mar. 2024
Dear Alan, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

Philip

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel full of charm and character, and very conveniently placed in the heart of the town.
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 27. mar. 2024
Dear Philip, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Dårligt

David

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Tires
Very tired and dated. Service was ok and staff friendly. Only 1 plug in the room and none located near the bed.
Overnattede 1 nat i januar 2024
Svar fra Reception Manager den 27. mar. 2024
Dear David, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

stephen r

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i december 2023
Svar fra AK den 27. mar. 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

stephen carsten mercer

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Victoria Suite, with 4 poster bed review
We stayed in Victoria Suite, lovely bed, very comfortable. Bathroom nice and clean, but no water pressure in shower, unless on very hot. Carpet to bedroom needs proper clean, not just vacum. Really is a lovely room, would stay again, would give 5 stars, if not for minor issues noted above.
Overnattede 1 nat i december 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Fremragende

Melinda

Overnattede 1 nat i december 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Melinda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Fremragende

Lee

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Really quite place in town excellent
Overnattede 1 nat i december 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Lee, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 Forfærdeligt

Mark

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Terrible stay
Unfriendly, dirty room which had not been cleaned, poo makes in the toilet, and pubic hairs in the bath, dangerously hot shower, disinterested staff Would not go back or recommend to others
Overnattede 1 nat i december 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Mark, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Fremragende

Glyn

Overnattede 1 nat i december 2023

6/10 Okay

Jane

Rejste med partner
Synes godt om: Service og personale, faciliteter
Good location in centre of town. Facilities could do with an update as annex area dated and rooms need a refurb, although clean and had all things needed. Staff really friendly and helpful.
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Jane, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

James

Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear James, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

Joanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Joanne, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Dårligt

Val

Rejste med partner
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
We used the Rose and Crown many years ago and it was ok. Needed a hotel in Tonbridge urgently for family reasons and therefore the Rose and Crown. We didn’t book breakfast as according to the websites, breakfast was a pre-packed take away affair. On arrival we were assured that breakfast was available at a cost of £11 per person. It seems the website hasn’t been updated since covid. During our stay there was no evidence of anyone having breakfast. The restaurant does not serve food at any other times. We made it to our room, which was of a poor standard. The furniture was old and showing the many scars of its age. The carpet was equally aged and certainly had not seen the benefit of a powerful vacuum cleaner for some time. The bathroom required some real care in terms of cleaning, with black grime on the grouting in many areas. The toilet has the most peculiar flushing mechanism, which requires two pushes on the lever to make it flush. After asking for assistance we were told that it is designed to do that. The shower was impossible to operate satisfactorily warm water at best. This hotel was previously a member of the Best Western chain. Nowadays at best it is only worth 1 star.
Overnattede 2 nætter i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Val, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

Charlotte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Charlotte, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

lorna

Synes godt om: Rengøring, service og personale, værelsets komfort
The room no 4 is noisy .heating not working. No tv remote control did report to the receptionist. Was offered another room a couple of hours later. Couldn't be bothered to packup and move wish I had.
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Lorna, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

Jeremy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Jeremy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Dårligt

s

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Not worth the money
Overnattede 1 nat i november 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Guest, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

M

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Mr. M, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

Timothy

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Anthony

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i oktober 2023

10/10 Fremragende

Neil

Overnattede 2 nætter i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Neil, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

John

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear John, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Udmærket

Lynda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Good value and situation.
Very good value in a good position near the castle. In the process of being upgraded I think, the restaurant only offered breakfast, which was good. There is a bar. Staff were very polite and helpful.
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Lynda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Dårligt

Leigh

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
DO NOT BOTHER!! Stayed in a twin room. Down stairs is adequate, the room smelt Smokey, mouldy and dirty. The floor was covered in human hair, the bedding was clean at least. Went into the bathroom and the ceiling was leaking from the rain, not a little leak but quite heavy. Informed the reception who offered another room that was a lot smaller and smelt bad too. Decided to ask to stay in the room we had and they gave additional towels to soak up the water for the duration. The rain stopped and so did the leak. It seems they were shocked at reception but this can’t be the first time as there is a bucket in the bathroom!! Thought it might have been a nice gesture to offer the breakfast for free that we’d already paid for, nothing! The ceiling as I came out of the room is very low, no warning signs for people. Oh well I guess that’s what you get at Best Western. Breakfast was average at best. Avoid if you can.
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Leigh, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Fremragende

lorna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Happy
Very happy and comfortable will be back
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Fremragende

Carole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Elderly solo traveller
An overnight stay en route to the West Country. All members of staff were very helpful and Receptionist was welcoming and informative. The hotel and my room was comfortable, well appointed and clean. Being situated in the high street, the hotel is convenient for access to Tonbridge town centre, the park and castle and an ideal centre for exploring the local countryside. Highly recommended.
Overnattede 1 nat i oktober 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Carole, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Udmærket

Virginie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Sejour de 2 nuits, chambre propre, pour la literie le matelas aurait besoin d etre changé. Très bon breakfast. Personnel agréable
Overnattede 2 nætter i september 2023

6/10 Okay

PATRICIA

Convenient location but a bit overpriced
Great location in High Street but overpriced for the standard. The hotel has seen better days and would benefit from a refresh. Breakfast was a bit limited and service at breakfast not the best - had to hunt around for some ketchup and pepper and vacated tables were being wiped with strong cleaning liquid smell whilst we were still eating! Bathroom didn't have any shower or bath gel and our room overlooked a very unkempt area with deep weeds growing all over the place included over the generators. Really doesn't feel like this place is very well kept - I don't think £134 for one night is justified!
Overnattede 1 nat i september 2023
Svar fra Reception Manager den 27. mar. 2024
Dear Patrica, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager