Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 607 af i alt 1005 anmeldelser" "
10 - Fremragende
607
Bedømmelse på 8 − Udmærket. 242 af i alt 1005 anmeldelser" "
8 - Udmærket
242
Bedømmelse på 6 − Okay. 93 af i alt 1005 anmeldelser" "
6 - Okay
93
Bedømmelse på 4 − Dårligt. 43 af i alt 1005 anmeldelser" "
4 - Dårligt
43
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 1005 anmeldelser" "
2 - Forfærdeligt
20
8,8/10
Rengøring
9,0/10
Service og personale
8,4/10
Faciliteter
8,6/10
Overnatningsstedets tilstand og faciliteter
8,8/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Verificeret rejsende
18. dec. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt Fitness Center.
Verificeret rejsende
Overnattede 5 nætter i december 2018
10/10 Fremragende
Nicole
Rejste i en gruppe
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Intercontinental ANA had impeccable service from the time we arrived I was impressed with their service
Nicole
Overnattede 1 nat i maj 2024
10/10 Fremragende
Benjamin, NEW YORK
24. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very centrally located. Crazy convenient for shopping, people watching, local food eating. VERY professional staff that represent the best of the Marriott/ Bonvoy brand. Great English skills to assist non Chinese speaking foreigners like myself.
Well done.
Benjamin
Overnattede 1 nat i maj 2024
10/10 Fremragende
Erfan
21. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Erfan
Overnattede 1 nat i maj 2024
Svar fra ANA InterContinental Tokyo den 23. maj 2024
Dear Erfan,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
6/10 Okay
HAEJUN
Rejste med familie
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very kind! and Clean.
HAEJUN
Overnattede 1 nat i maj 2024
Svar fra ANA InterContinental Tokyo den 17. maj 2024
Dear HAEJUN,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us.In addition to this, your kind words regarding our team members are greatly appreciated.We look forward to welcoming you back in the future.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
??
Rejste med partner
11. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra ANA InterContinental Tokyo den 10. maj 2024
Dear Maha,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our room, service level, and amenities excellent.We look forward to welcoming you back for another outstanding experience in the future.Warm regards,ANA InterContinental Tokyo
4/10 Dårligt
Xuedong
Forretningsrejsende
7. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
When I checked in, The Front desk was rude and unprofessional. The room had no WiFi for 2 hours after I checked in (both my last and temporary code they provided did not work)
Xuedong
Overnattede 1 nat i maj 2024
Svar fra ANA InterContinental Tokyo den 10. maj 2024
Dear Xuedong,Thank you for taking the time to share your recent stay with us. We sincerely apologize for the experience you had during check-in and the inconvenience caused by the lack of WiFi connectivity in your room. Rest assured, we will investigate these issues thoroughly with our team to ensure that such incidents do not reoccur. Your feedback is invaluable to us as we continually strive to improve our services.Thank you for choosing our hotel, and we eagerly look forward to serving you in the near future.Warm regards,ANA InterContinental Tokyo
8/10 Udmærket
Paola
5. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Paola
Overnattede 1 nat i maj 2024
Svar fra ANA InterContinental Tokyo den 9. maj 2024
Dear Paola,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Darren
5. maj 2024
Darren
Overnattede 2 nætter i april 2024
10/10 Fremragende
Kayo
Rejste med familie
3. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
とても素晴らしいホテルでした。
また、ぜひ宿泊したかです。
Kayo
Overnattede 1 nat i maj 2024
Svar fra ANA InterContinental Tokyo den 9. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very poor concierge service. Once were sent to a restaurant that was closed. Another time sent to a restaurant that didn’t match what was asked at all.
Matvey
Overnattede 5 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 4. maj 2024
Dear MatveyWe would like to thank you for your feedback following your experience at ANA InterContinental Tokyo. We regret to learn that your experience with us was not as inspiring as we would have hoped. It is important to us that all our guests have a comfortable and enjoyable stay with us. Please rest assured that we have taken your feedback regarding the concierge service related issues and we are committed to rectifying the negative points you have raised. We do continue to work hard and improve to ensure that our service interaction will always create memorable experiences for our guests.We do hope to have the opportunity to welcome you back on another occasion so we would like to offer you the real ANA InterContinental Tokyo experience.Sincerely yours,ANA InterContinental Tokyo
10/10 Fremragende
Banu, Balwyn
Rejste med partner
2. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the best Hotel we have stayed in , staff are absolutely fantastic, l highly recommend this property
Banu
Overnattede 3 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 3. maj 2024
Dear Banu,Thank you very much for your wonderful feedback about your recent stay with us. We are thrilled to hear about your positive experience and are delighted to inspire such incredible moments for our guests.We look forward to welcoming you back to our hotel in the future.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Jae
1. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location, good restaurants and good service
Jae
Overnattede 2 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 1. maj 2024
Dear Jae,Thank you for dedicating your time to share your feedback. We are delighted to learn that the service we provided successfully met your requirements.We look forward to the opportunity to welcome you back soon.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
JH
1. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
JH
Overnattede 2 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 2. maj 2024
Dear JH,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Zane
Forretningsrejsende
26. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient and comfortable stay. Buffet breakfast is excellent.
Zane
Overnattede 3 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 1. maj 2024
Dear Zane,Thank you for sharing your positive feedback with us. We are thrilled to hear that you enjoyed our convenient location, comfortable rooms, and our buffet breakfast experience.We look forward to welcoming you back for another restful stay in the future.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Harun
Rejste med familie
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our suite on the 7th floor was outdated but we got a much nicer room on the 29th during our second stay.
Harun
Overnattede 3 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 25. apr. 2024
Dear Harun,Thank you for your feedback. We are pleased to hear that you enjoyed your room on the 29th floor.We also would like to inform you that we are currently undergoing renovations and have already unveiled hundreds of refurbished rooms. We hope you will have the opportunity to stay with us again, as this will undoubtedly enhance your experience.We hope to welcome you back for another enjoyable stay in the future.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Harun
Rejste med familie
25. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
While this hotel is not in the area with most tourist attractions, it is quite central with a metro entrance right near the hotel making it easy to get around. We stayed here twice during our last trip to Japan and there seems to be some persistent issue with the IHG system think we have Club Intercontinental access but the hotel system not showing it. Both stays they were kind enough to give access but we had to ask and show email proof.
Harun
Overnattede 1 nat i april 2024
Svar fra ANA InterContinental Tokyo den 25. apr. 2024
Dear Harun,Thank you for sharing your experience with us. We are delighted to hear that you found our hotel's location convenient for getting around, with the metro entrance nearby.We apologize for any inconvenience caused during your stay. However, we are glad to hear that our team members were able to assist you efficiently.We look forward to welcoming you back and providing you with a seamless and enjoyable experience.Warm regards,ANA InterContinental Tokyo
2/10 Forfærdeligt
Faraz
22. apr. 2024
Faraz
Overnattede 6 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 15. maj 2024
Dear Faraz,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo
10/10 Fremragende
Annie
14. apr. 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean and quiet
Annie
Overnattede 8 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 15. apr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo
10/10 Fremragende
Martha
Rejste med familie
9. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was excellent!!
Martha
Overnattede 4 nætter i april 2024
Svar fra ANA InterContinental Tokyo den 10. apr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Sandra
8. apr. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Sandra
Overnattede 2 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 10. apr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Luz
Rejste med partner
6. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good service overall and the hotel is very nice, great buffet options for breakfast
Luz
Overnattede 4 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 8. apr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Irwan
6. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent for business travelers.
Irwan
Overnattede 1 nat i april 2024
Svar fra ANA InterContinental Tokyo den 8. apr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Jenny
4. apr. 2024
Jenny
Overnattede 4 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 25. apr. 2024
Dear Jenny,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Lisa
Rejste i en gruppe
2. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great property to stay at. Great value for the price.
Lisa
Overnattede 7 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 4. apr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Joshua
Rejste med partner
2. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Joshua
Overnattede 11 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 4. apr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Joshua
Rejste med partner
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great property and quality service
Joshua
Overnattede 3 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 2. apr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Janos
30. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Janos
Overnattede 4 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 2. apr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo
8/10 Udmærket
Mrs Robyn
Rejste med partner
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Mrs Robyn
Overnattede 2 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 4. apr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo
4/10 Dårligt
Mark
30. mar. 2024
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Mark
Overnattede 1 nat i marts 2024
Svar fra ANA InterContinental Tokyo den 1. apr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo
10/10 Fremragende
Lee
Rejste med familie
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Lee
Overnattede 3 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 18. mar. 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo
10/10 Fremragende
YASUHIRO
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient and many attractions nearby
Gerald
Overnattede 4 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 18. mar. 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo
8/10 Udmærket
Gerald
Rejste med partner
14. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location and access to shopping and entertainment.
Gerald
Overnattede 3 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 15. mar. 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
nancy
Rejste i en gruppe
14. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
nancy
Overnattede 2 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 15. mar. 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Fremragende
cristina, Madrid
Rejste med partner, Forretningsrejsende
11. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location
cristina
Overnattede 6 nætter i januar 2024
Svar fra ANA InterContinental Tokyo den 12. mar. 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo
8/10 Udmærket
Ebe
11. mar. 2024
Ebe
Overnattede 2 nætter i marts 2024
Svar fra ANA InterContinental Tokyo den 2. apr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
8/10 Udmærket
Federico
Rejste med familie
7. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good
Federico
Overnattede 7 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 7. mar. 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Craig
Rejste med familie
26. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast buffet was really good.
Craig
Overnattede 5 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 28. feb. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Man Hong Alan
20. feb. 2024
Man Hong Alan
Overnattede 6 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 22. feb. 2024
Dear Man Hong Alan,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
SUNG SOO
19. feb. 2024
SUNG SOO
Overnattede 2 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 21. feb. 2024
Dear SUNG SOO,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
6/10 Okay
Hiroyuki
18. feb. 2024
Hiroyuki
Overnattede 1 nat i februar 2024
Svar fra ANA InterContinental Tokyo den 21. feb. 2024
Svar fra ANA InterContinental Tokyo den 19. feb. 2024
Dear jakkawran,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
hyountaek
Rejste med familie
17. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
위치가 좋아요.
위치적으로 긴자와 시부야 사이에 있고 롯폰기까지 걸어갈 수 있어 좋았습니다. 긴자도 아이들만 아니었으면 걸어서 갈 수 있을 것 같습니다. 뷰도 좋았고요. 라운지 음식도 좋았습니다.
hyountaek
Overnattede 3 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 22. feb. 2024
Dear hyountaek,Thank you very much for taking the time to provide us feedback. We are glad to hear that you enjoyed our convenient location. It's great to know that you also liked the view and the food served at the Club lounge. We look forward to having the pleasure of welcoming you again.Warm regards, ANA InterContinental Tokyo
10/10 Fremragende
GUNJI
Forretningsrejsende
16. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
GUNJI
Overnattede 1 nat i februar 2024
Svar fra ANA InterContinental Tokyo den 19. feb. 2024
Dear GUNJI,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
LAURA
Forretningsrejsende
14. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
comfortable hotel
Had a great stay. Only complaint was I didn't get the club level room I booked in order to get a bathtub
LAURA
Overnattede 6 nætter i februar 2024
Svar fra ANA InterContinental Tokyo den 16. feb. 2024
Dear LAURA,Thank you for sharing your feedback with us. We are delighted to hear that you had a great stay overall.As you correctly noted, bathtubs are unavailable in our club level rooms, which feature only rain shower booths. Consequently, we arranged for you to stay in a newly renovated room. However, please be aware that our Suite rooms do come equipped with bathtubs. We sincerely appreciate your understanding and eagerly look forward to the chance to welcome you back for a truly seamless experience.Warm regards,ANA InterContinental Tokyo
2/10 Forfærdeligt
Jesse
11. feb. 2024
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Jesse
Overnattede 1 nat i februar 2024
Svar fra ANA InterContinental Tokyo den 14. feb. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo
8/10 Udmærket
Hyun oh
8. feb. 2024
Synes godt om: Service og personale, værelsets komfort
Hyun oh
Overnattede 3 nætter i januar 2024
Svar fra ANA InterContinental Tokyo den 9. feb. 2024
Dear Hyun oh,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
10/10 Fremragende
Randy
2. feb. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Nothing
Randy
Overnattede 2 nætter i januar 2024
Svar fra ANA InterContinental Tokyo den 2. feb. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo