VRBO DOUBLE BOOKED THIS HOME. WHEN WE ARRIVED THERE WERE OCCUPANTS INSIDE. NEVER RECEIVED HELP FROM VRBO, WHO WE CONTACTED IMMEDIATELY. THE NEXT DAY AFTER WE HAD TO STAY IN A HOTEL, THE OWNER CONTACTED US. SHE WAS SO VERY NICE AND APOLOGETIC. OUR DEPOSIT WAS REFUNDED VIA HER REQUEST. BECAUSE WE DEALT DIRECTLY WITH SUCH A LOVELY, ACCOMMODATING PERSON, WE GIVE HER A 5 STAR RATING!!!