We tried our best Expedia is aware of the situation there are no bugs. Sorry to say you had two rooms and you occupy one room and complain of another.

Thank you for staying with us and seen you soon.

We take care of our guest, and if anyone not required on the property are asked to leave the property. The mgmt. was never informed by you that you stayed with us. You should have informed the that you were staying at the hotel.

Thank you for your review

Yes Danial, we had your reservation but the check in time is .3.00Pm which you may check with anyone or the booking site you booked with. We also charge an extra 20.00 for early check in which please note we did not charge you.

Thank you for your kind Review

Thank you hope to see you back.

Hello, let us first apologize for any inconvenience that you may have had with your stay. We are currently undergoing complete property renovations and new ownership. Please feel free to contact management at any time so that we may fix any issues or unpleasantness that occurred during your time with us. Again, we sincerely apologize. Thank you.

Thank you for your review

Thank you for your kind appreciation.

Hello, Mr. Victor Pol, sorry to hear that you did not have a pleasant experience with us. Any issues should immediately be reported to front desk so that we can fix the problem. Also the property is under new ownership and we are working diligently to upgrade the place to its original prestige. As for the credit card charges, we are unaware of any extra charges you may have incurred outside of what you were charged at the property. Management is available each day to address any and all issues. Again, please except our apologies and we hope you will stay with us again in the near future.

We are sorry for the inconvenience. We do have parking spots you should have just asked at the front desk.We do have a breakfast but due to renovations going on we are not serving for time being.

Thank you. We are remodeling the property soon and hope you enjoy your stay.

Thank you.

Thank you for staying with us. Hope to see you soon

Thank you for your review,We are sorry you did not enjoy your stay.We are taking immediate action on the issues.

Thank you for your review.. Hope to see you back.

Thank you for your business. We are sorry for the IN convivence. We are in the process of upgrading this property and hope you will enjoy your stay next time,

Hello, we apologize for any inconvenience that you may have experienced with us. Management is available at the property anytime. Please let us know if we can help with making your experience better with us. Thank you.

Hello extremally sorry for what you went through.This mgmt. acquired this property recentley and working hard to bring it up .we are going under major renovations starting soon.Hope you will enjoy your stay next time.Hotels.com has nothing to do with issues you faced we will more than happy to see you back soon Thank you.

Thank you for your Business. Hope to see you soon.Thank you.

Thank you for your businesses appreciate your feedback.

thank you for your feed back

Please accept our apologies if your stay was not pleasant. We are currently undergoing ownership changes and in transition for complete property renovations. Please contact management if there is anything we can do to fix this inconvenience for you. Again, we are sorry about this.

We are sorry you stay was not comfortable. we are going to start renovation's soon and hope you stay with us and a pleasant experience next time.

We are sorry you did not like the room we are new management co and in the process soon we are starting renovation and hope you will come back and have no complaints.

We are sorry

Thank you for your business hope to see you again !

Thank you

sorry to hear that but we really do nt know how anyone can get refund if you have used the whole room and than ask for refund , again since you complain for bed bugs we check our room in detail but we did not found any thing .

Thank you for your business we really surprise to see your rating because there were no complains were recorded and room was also 100 % used. nobody also come to front to mention if they were not satisfied with room .

sorry to hear that , but according our record you mention to the same front desk agent that you are leaving next day not because of room room or service . since it was pretty busy weekend .all the rooms were occupied any body outside pass your room your dogs start barking non stop. in this case you can not stay with peace and you also mention her that it is not the room . we also offer you upstairs room which was denied by you . we really appreciate your business but we also know that the room you was assigned was not dirty because that room was just done paint and updates.

We are sorry

SORRY TO HEAR THAT BUT WE RENT THAT ROOM EVERY DAY WITHOUT ANY COMPLAIN ,OUR TEAM HAVE CHECKED THE WHOLE ROOM TO SEE ROOM CONDITION BUT WE HAVE NOTHING FOUND THE WAY YOU HAVE MENTION IN YOUR REVIEW .

Thank you

OUR TEAM TRY TO REACH YOU REGARDING YOUR REVIEW , BECAUSE THE REASON YOU HAVE MENTION WAS NOT TRUE WE ALSO CHECKED OUR RECORD IF ANY ONE COMPLAINED ON THAT NOTHING WAS FOUND , ROOM WAS COMPLETELY USED . IF YOU HAVE MENTION EARLIER THAT YOU WAS NOT HAPPY WITH YOUR ROOM WE WOULD GIVE YOU ANOTHER OPTION .

sorry to hear that, once we get your review about junky people etc , we run our recording outside to see , till you guys were there it was only people standing who was having room and off course the people who have rent non smoking room if they want to smoke they will be smoking outside , which i have talk to your husband , he did mention about people outside looks like they are staying for longer period. other than those people we dont see any one outside , plus the room you was assigned was a pet friendly smoking room , that will smell like a pet/ smoking. i also refund 30 for your pet since it was a misunderstanding . it was not done purposely , it was a human error .on that weekend there were bunch of people were traveling with their pets . which we already discuss with you .

SORRY TO HEAR THAT BUT AT THE TIME OF CHECKIN WE DO HAVE A NOTE AT FRONT REGARDING POOL IS CLOSED , IF YOU HAVE ASKED ALSO AT THE TIME OF CHECK IN WE WOULD LET U YOU. WE TRY TO KEEP OUR GUEST HAPPY AND GIVE THEM COMFORT. THANK YOU FOR YOUR BUSINESS !

Thank you for your business , hope to see you soon !

Thank you for your business , we really appreciate that !

sorry to hear that , we will try to make it better !

sorry to hear that , but i am surprised because that room is painted recently , bathtub etc is taking care of last month . so i really dont know how you complaining about mold , burn marks etc , and again if it was complain while you staying we take care of those issus before your checkout but i didnot have any complains recorded.

Thank you for your business , hope to see you soon !

Thank you for your time and business , we will keep working hard to give our guest the best .

sorry to hear that , but we have checked our record , after complained about previous room we change room and after changing room , we heard no complained , and also at the checkout room was used 100 % . that means that room was ok for you to stay and used . basically we try to make every guest happy and satisfied , but we will work on your complain too.

Thank you for your business , hope to see you soon !

sorry for the inconvenience , but there is a mic and ref in the room , all the way by closet , we always have take care of complains asap , if it was informed to front desk about shower head we would take care of that as soon as you complain .

Thank you for your business !

sorry to see your rating , but we are not sure what is the reason of not make you happy or satisfied because as far as we know room was clean and there was no issues too in room .

Thank you so much for your time and review and appreciating our efforts too