Udendørs pool, parasoller, liggestole

Anmeldelser af Hotel TRH Taoro Garden

4 out of 5
Hotel TRH Taoro Garden
Calle Dinamarca, 3, Santa Cruz de Tenerife, Puerto de la Cruz, Canary Islands

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 67 af i alt 163 anmeldelser" "
Bedømmelse på 8 − Udmærket. 73 af i alt 163 anmeldelser" "
Bedømmelse på 6 − Okay. 18 af i alt 163 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 163 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 163 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ivan

Synes godt om: Faciliteter
Overnattede 11 nætter i januar 2024
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 15. feb. 2024
Dear Mr. Ivan,Please accept our sincere thanks for this kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again.Best regards,Barbara Kögl - PR Hotel TRH Taoro Garden

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i januar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Anonymous, Thank you for your visit and for your feedback. We hope to welcome you soon once again. Best regards

8/10 Udmærket

Per

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
God beliggenhed
Rigtigt godt hotel med en god beliggenhed dog mange trapper ned til byen men i gennem de flotte Taro terrasser god morgenmad lækker pool område stille og flot have alt rent og pænt dog en lille smule slidte værelse men vi kommer gerne igen
Pool
Overnattede 7 nætter i november 2019
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 22. nov. 2019
Dear Per, Thank you for the high score you gave us. We're delighted to see that you enjoyed our services, and we kindly thank you for choosing us on your trip to Tenerife. We hope to welcome you again in the future. Best regards.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
3 stjernet hotel!
Minder mere om et 3 stjernet hotel end et 4 stjernet ellers fint og god udsigt.
Overnattede 4 nætter i oktober 2019
Svar fra Barbar Kögl - RRPP Hotel TRH Taoro Garden den 21. okt. 2019
Dear Anonymous, Thank you for your feedback and we are sorry that we haven't met your expectations 100%. Perhaps during your next visit, you could explain to me the reasons. Best regards

10/10 Fremragende

Birgit w.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel, plads til forbedring. Birgit
Som enlig rejsende, men også gældendeor et par ville det være rart med et lidt mere hyggeligt spiserum og med en lidt mindre men mere lækker a la carte menu. Køkkenet er nokdet svageste punkt i hotel Taoro garden, der er plads til forbedring. Ellers et utrolig dejligt hotel med en dejlig og fredelig beliggenhed .
Overnattede 12 nætter i november 2017
Svar fra Barbara Kögl - Public Relations Hotel Taoro Garden den 4. jan. 2018
Dear Birgit, Thank you for your feedback the opinion of our clients is very important for us in order to find out in which points we could improve.In fact we try to change our Buffet daily in order to reach the satisfaction of all our customers, which has been very well accepted because we offer a wide range of fresh products in the Show Cooking, and our Buffet also offers a lot of different salads, hot and cold dishes every evening and a big variety of desserts, ice cream and fresh exotic fruits.We are also try to change something in our  la Carte Restaurante in order to get a more relaxing and chilling atmoshpere. We are glad to hear that you had a relaxing stay at the hotel Taoro Garden and we hope to welcome you soon again. Best regards

8/10 Udmærket

Marianne, Danmark

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Rigtig fint hotel.
Fint hotel - venligt og serviceminded personale. Vi vender sikkert tilbage.
Overnattede 14 nætter i oktober 2017
Svar fra Barbara Kögl - RRPP Hotel Taoro Garden den 31. okt. 2017
Dear Marianne, Thank you very much for sharing your opinion with us.We are glad to hear that you had a lovely stay at the Hotel Taoro Garden and we hope to welcome you soon once again.

8/10 Udmærket

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I really loved my stay here. Although the decor is a bit tired, the staff, food and the general feeling is great. When the sun is shining the pool area is so peaceful. I sat on my balcony watching parakeets in the trees, the mountains and the sunset. It’s a steep walk into town (takes about 25 mins and would be a struggle if you had a pram or mobility issues), but taxis are easy to find. The deposits for kettles and irons etc is annoying. I can’t believe there isn’t tea and coffee in a 4 star hotel. Don’t be put off by this, the staff and the care they take of you makes up for it. Very reasonable prices for drinks. Love the library 😊 I would definitely stay again.
Overnattede 7 nætter i marts 2024
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 12. mar. 2024
Dear Ms Morrison,We appreciate that you took the time to share your experience with us.We're thrilled to hear that you enjoyed the serene atmosphere around our pool area and found our staff to be friendly and attentive. Our team strives to provide exceptional service and it's rewarding to know that this contributed positively to your stay. The library is indeed a unique feature that many of our guests love, and we're glad it was a highlight for you as well. Regarding the decor, while we maintain a modern style as noted in our hotel's description, we appreciate your feedback and continuously seek ways to ensure our guests' comfort. We are sorry for the inconvenience with the kettle service, but it isn't required by all our clients.Thank you for your understanding and we would be a pleasure to welcome you again.Best regards,Barbara Kögl - PR Hotel TRH Taoro Garden

10/10 Fremragende

Laura Marian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Estancia muy agradable. Habitaciones cuidadas como se muestran en la foto. Entorno agradable, habitaciones con vistas al puerto y valle de la Orotava y otras al jardín y piscina, siendo estas también muy agradables Desayuno muy completo,variado y rico. Personal muy agradable y atento
Overnattede 2 nætter i november 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 5. mar. 2024
Estimada Sra. Marian,Nos hace muy felices comprobar a través de sus excelentes comentarios que ha quedado tan satisfecha con su experiencia en el Hotel TRH Taoro Garden.Nos complace saber que disfrutó de nuestras habitaciones cuidadas y del entorno agradable con vistas al puerto y al valle de la Orotava. También nos alegra que haya disfrutado de nuestro desayuno completo y variado. Apreciamos sus amables palabras sobre nuestro personal, siempre nos esforzamos por brindar un servicio atento y agradable a nuestros huéspedes.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Barbara Kögl - PR Hotel TRH Taoro Garden

10/10 Fremragende

Katherine Mary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I never leave reviews but felt this hotel deserved a 5 star review. The views from our room were incredible of the Mount teide. The food was varied and enjoyable. The staff were amazing and always happy. Swimming pool was good and lovely quiet atmosphere.
Overnattede 6 nætter i oktober 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 4. apr. 2024
Dear Ms. Mary,Thank you for this kind feedback concerning your visit.We are thrilled to hear that you enjoyed the stunning views of Mount Teide from your room. It's great to know that our varied and delicious food offerings met your expectations. Our staff takes pride in providing exceptional service, and we are glad that their friendliness and dedication made a positive impact on your stay.We are also pleased that you appreciated the peaceful atmosphere and cleanliness of our hotel, as well as the lovely swimming pool area.We look forward to welcoming you back.Best regardsBarbara Kögl - PR Hotel TRH Taoro Garden

4/10 Dårligt

Janina

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Extremer Baulärm
Wer Ruhe und Entspannung am Pool sucht, ist hier falsch. Leider sind um das Hotel einige Baustellen, die nicht so aussehen als wären sie in absehbarer Zeit fertig - dafür sind es zu viele verschiedene Baustellen. Ich habe den Baulärm am Pool sogar noch mit Ohrstöpslen gehört und habe das als extrem störend empfunden. Das Hotel weist darauf leider nirgendwo ehrlich hin. Auf unsere Beschwerde wurde auch erstmal freundlich vom Hotel reagiert. Allerdings wurde Hotels.com danach mitgeteilt wir hätten ein Zimmerupgrade im Wert von 70€ bekommen. Das wurde uns aber nie angeboten - die Situation konnte leider nicht geklärt werden. Wir sind darüber extrem enttäuscht. So etwas zu behaupten ohne es angeboten zu haben ist in meinen Augen Betrug. Ich habe das Abendessen schlecht vertragen und hatte von Abend zu Abend mehr Bauchschmerzen. Es ist viel Conveniencefood auf dem Buffet, was bei dem Preis aber auch zu erwarten war. Ich würde hier nicht noch mal buchen.
Overnattede 5 nætter i september 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 12. apr. 2024
Sehr geehrte Frau Janina,Vielen Dank für Ihr Feedback, das sehr wichtig für uns ist, um zu erfahren, in welchen Punkten wir uns verbessern sollten.Es freut uns zu hören, dass Sie die Sauberkeit und den Komfort unserer Zimmer schätzen. Für die Unannehmlichkeiten während Ihres Aufenthaltes möchten wir uns aufrichtig entschuldigen. Es ist Aufgabe Ihres Reiseveranstaltes, Sie von den Baustellen zu informieren, denn wir haben alle rechtzeitig davon informiert.Das Nachbarhotel wurde bereits im Dezember eröffnet, womit der Baulärm so gut wie vollkommen vorbei war und unsere Gäste wieder die versprochene Ruhe geniessen können.Wir wollten noch klarstellen, dass Sie das Upgrade von uns kostenfrei bekommen haben, denn Sie hatten ein Standardzimmer im Nebengebäude gebucht und wir gaben Ihnen ein Teideblickzimmer, das normalerweise einen Aufpreis hat, kostenfrei. Es ist richtig, dass wir Sie darüber während Ihres Aufenthaltes informieren hätten sollen.Vielen Dank für Ihre Geduld und wir hoffen, dass Sie uns noch eine weitere Chance geben, um Sie von der Ruhe in unserem Hotel überzeugen zu können.Mit sonnigen Grüßen,Barbara Kögl - PR Hotel TRH Taoro Garden

8/10 Udmærket

JOSE LUIS LLOP

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
En general todo bien, lo mejor su personal.
Overnattede 5 nætter i september 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 16. okt. 2023
Estimado Sr. Llop,Estamos muy felices sabiendo que ha tenido una estancia perfecta en nuestro Hotel TRH Taoro Garden.Gracias por hospedarse con nosotros y por estos minutos que se ha tomado para compartir la buena impresión que se lleva de su experiencia en nuestras instalaciones y, de manera especial, del excelente trato que ha recibido en todo momento.Con la alegría de haber podido brindarle una muy buena experiencia, nos despedimos esperando su pronto regreso. Un cordial saludo,Barbara Kögl - PR Hotel TRH Taoro Garden

10/10 Fremragende

Julien

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 9. apr. 2024
Cher M. Julien,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Avec nos meilleures salutations.Barbara Kögl - PR Hotel TRH Taoro Garden

10/10 Fremragende

Chloé Ané

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Top !
Overnattede 6 nætter i juli 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 28. aug. 2023
Dear Ms Ané,Thank you for this kind feedback concerning your visit.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Barbara Kögl - PR Hotel TRH Taoro Garden

10/10 Fremragende

Juan Luis Borrego

Overnattede 8 nætter i august 2023
Svar fra Barbara Kögl - Relaciones Públicas Hotel den 5. sep. 2023
Estimado Sr. Borrego,Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones.Gracias por elegirnos y esperamos verle pronto de regreso. Saludos cordialesBarbara Kögl - Relaciones Públicas Hotel TRH Taoro Garden

8/10 Udmærket

Anna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Het is een mooi rustig gelegen hotel, prachtige tuin, alles is netjes schoon. Parkeren kan voor de deur of in bij park achter het hotel. Eten is prima. Van alles wat. Zeker aan te raden. Avond drankjes met uitzicht (dichtbij het hotel) is Alberto’s zeker aan te raden
Overnattede 3 nætter i maj 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 11. maj 2023
Beste Anna,Hartelijk dank voor deze fijne feedback en mooie score.We zijn blij om te lezen dat u genoten heeft van onze rustige ligging, prachtige tuin en de netheid van ons hotel. Wat fijn ook dat het eten u gesmaakt heeft en dat u onze parkeergelegenheid kon waarderen.Hopelijk heeft u ook van een goede nachtrust genoten!Hartelijke groet,Barbara Kögl - PR Hotel TRH Taoro Garden

4/10 Dårligt

Marya, London

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First of all - 1. Property outlines there is a free on site off site parking. In reality hotel is located at the end of short street with only 14 parking spaces available. For a hotel with 5 times at least this capacity After I contacted Expedia regarding this issue hotel offered a parking that is 5£ a night in secured parking area 2. Hotel is advertising itself as a 4 star hotel - however in the room not even a water bottle was provided. Kettle was provided upon request on second day , no tea or coffee. 3. Gym facility is extremely outdated and poor. Equipment is very old , type of equipment that is bought for the house - cheap and old. Limited amount of weights - 10kg is a heaviest dumbbell. 4. Generally as you arrive hotel appears very old - paint is peeling off , windows are old, Street in front of hotel is bad condition. The only refurbishment took place in dining area , reception and rooms. 5. Location - uphill 25min from town centre 6. Access cards - literally every morning card was no longer working , had to go to reception to reactivate. On a third day after complaining I was given a card that worked for more that 1 day Overall this is not a 4 star hotel , far from it. 3 star Breakfast is ok
Overnattede 4 nætter i april 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 20. apr. 2023
Dear Mrs. Marya,Thank you for taking the time to share your feedback with us.The satisfaction of our clients is very important for us and we didn't know about your discomfort after guarenteeing us that everything was fine on the second day.While we are pleased you chose to stay with us, we are sorry our location was not ideal for you, even it is quieter than in the city center. However, we would like to note that we have a shuttle bus to take our guests to the city and back. We also apologise for any inconvenience with parking, nonetheless, we are glad our team was able to offer you a comfortable solution in our interior parking.Moreover, we are sorry to hear the amenities in your room did not meet your requirements; we have a mini bar which can be requested to be filled at our reception along with the use of a kettle.Additionally, with regard to your concern with your access card, please accept our apologies. Theses keys are very sensible to be near movil phones (like credit cards).We are always working to refurbish some parts of the hotel in order to get the satisfaction of our clients and we are sorry that we couldn't do anything that you made you feel more comfortable during your stay.Best regards,Barbara Kögl - PR Hotel TRH Taoro Garden

8/10 Udmærket

Verity

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 22. mar. 2023
Dear Guest,Thank you for your feedback. We are happy to read that you enjoyed your stay and we hope to welcome you soon again.Best regards

10/10 Fremragende

Ton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
excellent staff
Overnattede 5 nætter i januar 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 16. feb. 2023
Dear Ton,Thank you for your feedback and we are very happy to read that you enjoyed your stay with our excellent staff.We hope to welcome you again.Best regards

6/10 Okay

Frank

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Gutes Personal, uraltes Bad mit verfärbten Holztüren. Jeden Tag Baulärm durch den Umbau des Nachbarhotels. Auf der Homepage findet man keinen Hinweis darauf.
Overnattede 14 nætter i januar 2023
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 24. jan. 2023
Sehr geehrter Herr Frank,Vielen Dank für Ihre Bewertung, die sehr wichtig für uns ist, um zu sehen in welchen Punkten wir uns verbessern sollten.Wir versuchen uns ständig zu verbessern und wir möchten uns für die Abnutzungserscheinungen entschuldigen.Vielen Dank für Ihr Verständnis und dass Sie uns noch eine Chance geben, es besser zu machen.Mit sonnigen Grüssen

8/10 Udmærket

Luc

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
On ne gardera aucun souvenir. Ni bon, ni mauvais.
Pour être honnête, il n' y a quasi aucune possibilité de parking. Il y a bien une vingtaine d'emplacements mais seules quatre ou cinq voitures ont "bougé" durant notre séjour. Aucun contrôle n'est effectué. Les véhicules sont "stockés" pour l'hiver... Buffet du soir très répétitifs.
Overnattede 4 nætter i januar 2023
Svar fra Barbara Kögl - PR Hôtel TRH Taoro Garden den 19. jan. 2023
Cher M. Luc,Merci pour votre avis, qui est très important pour nous de savoir où nous devons nous améliorer.Nous sommes vraiment désolés de ne pas avoir obtenu votre entière satisfaction.Nous travaillons toujours pour nous améliorer et c'est pourquoi nous sommes parmi les 10 meilleurs hôtels de Puerto de la Cruz.Merci de votre compréhension et nous travaillons toujours pour répondre aux souhaits de nos clients.Avec nos meilleures salutations

8/10 Udmærket

Samra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was nice and offered daily bus services to the city centre. However I feel like it lacked vegetarian options, there wasn’t much for people that are vegetarian. Overall, a lovely hotel and good staff members.
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 19. jan. 2023
Dear Samra,Thank you for your feedback. We have a special menu for vegeterian if you contact the service staff. We are very sorry that couldn't offer you this option, because we didn't know about your condition.Thank you for your visit and we hope to make it better in your next visit.Best regards

10/10 Fremragende

Stephan

Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 11. mar. 2024
Sehr geehrter Herr Stephan,Vielen Dank für Ihre maximale Bewertung aus der wir schliessen, dass Sie einen wunderbaren Urlaub bei uns verbracht haben.Vielen Dank für Ihren Besuch und wir erwarten Sie auch bei Ihrem nächsten Urlaub auf Teneriffa.Mit sonnigen Grüssen

8/10 Udmærket

Olle

Synes godt om: Rengøring, service og personale, værelsets komfort
Ett mycket bra hotell, välutrustade rum , stora balkonger i soligt läge mot park och poolområde, utmärkt frukost vänlig personal För oss ar läget i lugnt parkområde utmärkt utanför stadsområdet och nyttig promenad med stor höjdskillnad och många trappor, Detta läge gör att det knappast passar utan basal kondition och god rörelseförmåga
Overnattede 5 nætter i november 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 19. jan. 2023
Dear Olle,Thank you for your feedback. We are happy to read that you had a quiet relax in our beautiful hotel.Our clients appreciat above all the relaxing location, far from the noises of the city. Therefore we have a free shuttle bus in order to conect the hotel with the city.Thank you for your visit and we hope to welcome you again.Best regards

8/10 Udmærket

Susan, Beckenham

Overnattede 7 nætter i november 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 16. feb. 2023
Dear Susan,Thank you for your feedback.We hope to welcome you soon again.Best regards

8/10 Udmærket

francis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Très bien
Très bon rapport qualité prix, buffet à thème chaque soir très correct. Ce serait parfait si le wifi fonctionnait correctement dans les chambres
Overnattede 4 nætter i oktober 2022
Svar fra Barbara Kögl-Hotel TRH Taoro Garden den 16. feb. 2023
Cher M. Francis,Merci pour votre score et pour votre visite à l'Hôtel Taoro Garden.Nous aimerions vous accueillir encore une fois.Avec nos meilleures salutations

10/10 Fremragende

Simas, York

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Members of staff were friendly to each other and to guests. They made everything possible to make our stay great. Great location - in the park, within walking distance from the city center.
Overnattede 4 nætter i september 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 5. okt. 2022
Dear Simas,Thank you for your fantastic feedback.We are glad to read that you enjoyed your stay in our beautiful hotel.Thank you for your lovely words about the staff. We are all looking forward to welceme you soon again.Best regards

4/10 Dårligt

viviana

Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
Food quality and variety huge let down, definitely not to 4 star standard. Restaurant terribly unorganised and very stressful experience. Utter lack of management, attention to details and customer focus. High inconsistency among service levels throughout. Room amenities practically non-existent: again, nowhere near 4 star standards. Beds though very comfortable, rooms of good size and quiet. Lovely swimming pool area and well kept gardens, but music way too loud at pool bar and more seating in garden would be nice. Overall good standards of cleanliness, but definitely not well organised with timigs eg. Starting cleaning hall and lifts with thus wet and slippery floor when breakfast starts (7.30 rather late by the way) and guests move around. Too few hotel shuttle buses to town-not ideal timings and not at the weekend. Overall it could all be much better with some effort.
Overnattede 7 nætter i september 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 5. okt. 2022
Dear mrs. Viviana,Thank you for your feedback, which is very important for us in order to know in which points to improve.The guest relation is very important for us, therefore my door is always open to hear the suggestions of our guests. I am very sorry that I couldn't speak to you personally and look for some solutions in order to make your holidays more comfortable.Thank you for your stay and I hope that in your next holidays we could fulfill your expectations because we are always working hard to improve.Best regards

10/10 Fremragende

Sanaa

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Alles is goed geregeld en een super schone hotel. Hele aardige personeel.
Overnattede 12 nætter i august 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 30. aug. 2022
Dear Sanaa, Thank you for the high score you gave us. We're delighted to see that you enjoyed our services, and we kindly thank you for choosing us for your trip to Tenerife. We hope to see you again in the future. Best regards.

10/10 Fremragende

michel

Overnattede 7 nætter i maj 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 24. maj 2022
Dear Michel, Thank you for your fantastic feedback, that seems that you had a fabulous stay at the Hotel TRH Taoro Garden. Perhaps we could be your favorite hotel in Tenerife and we hope to welcome you during your next stay. Best regards

4/10 Dårligt

Victoria

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 18. mar. 2022
Estimada Sra. Victoria, Gracias por su valoración que es muy importante para nosotros para saber en qué puntos debemos mejorar. Lamentamos mucho que no hemos conseguido su plena satisfacción y le pedimos disculpas por las inconveniencias. Espero tener la ocasión de saludarle en su próxima visita personalmente para escuchar sus propuestas de mejora Gracias por su visita y su comprensión. Estamos siempre trabajando para satisfacer los deseos de nuestros clientes. Sin otro particular, les saluda atentamente.

8/10 Udmærket

Janne

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I think this hotel has the best quiet location in Puerto de la Cruz, being just next to Tauro Park. A great pool, too, which would be even better if it were heated. There’s a bit of inside noise in the rooms especially from cleaners and upstairs neighbors, but overall this is one of the best hotels in Puerto de la Cruz. Air conditioning was off in winter time, but one could keep the window open without problem. No proper grocery stores nearby, but there’s a relatively short walk downhill to the city center, and you can take taxi back for c. 4 euros.
Overnattede 10 nætter i januar 2022
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 3. feb. 2022
Dear Janne, Thank you for your positive feedback. We are glad to hear that you liked the location of the hotel. Our pool is heated with solar panels and this was even quite difficult during the last years because of the bad weather. Thank you for the description of the advantages of our hotel and I am sure that we could improve some details. We are looking forward to welcome you again next year. Best regards

10/10 Fremragende

Oznur

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2021
Svar fra RECEPTION den 30. jan. 2022
Good morning, Thank you very much for choosing TRH Taoro Garden. We are very pleased to know that according your fantastic score, you were satisfied with our services. We hope to welcome you in the near future. Best Regards, Reception

8/10 Udmærket

María Montserrat

Synes godt om: Service og personale
Overnattede 2 nætter i juni 2021
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 15. jun. 2021
Estimada Maria Montserrat, Gracias por su amable valoración. Nos alegra que haya disfrutado de su estancia y esperemos volver a saludarle pronto de nuevo. Saludos cordiales

8/10 Udmærket

Carmelo Francisco

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2021
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 2. jun. 2021
Estimado Carmelo, Gracias por su valoración. Nos alegra mucho que haya disfrutado de su estancia y nos sería una gran placer volver a saludarle en el Hotel TRH Taoro Garden. Saludos cordiales

6/10 Okay

Alexis

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i maj 2021
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 18. maj 2021
Estimado Alexis, Gracias por su valoración. Lamentamos mucho que no hemos conseguido su plena satisfacción, aunque no sabemos exactamente a que se debe. Gracias por su visita y esperemos cumplir con sus expectativas en su próxima visita. Saludos cordiales

10/10 Fremragende

Alberto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2021
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 18. maj 2021
Estimado Sr. Alberto, Muchas gracias por su máxima puntuación con 10 puntos. Nos alegra mucho que haya disfrutado de su estancia en el Hotel TRH Taoro Garden. Gracias por su visita y esperemos volver a saludarle pronto de nuevo. Saludos cordiales

10/10 Fremragende

Nicolás

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Right for vacation
Really nice hotel in the center of the city. View to the ocean, great accommodation. The only things is that is not a “only adult” hotel as when I was there there was families and new born baby.
Overnattede 2 nætter i april 2021
Svar fra Barbara Kögl - PR Hotel TRH Taoro Garden den 13. apr. 2021
Dear Nicolás, Thank you for your fantastic feedback and we are pleased to read that you enjoyed your stay. "The only adult" means that we had neither special services nor fees for children. Legally we can't forbid the entrance of children. We hope that you understand our position and that we could welcome you soon again. Best regards

10/10 Fremragende

Cristian, Madrid

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hemos estado 15 días y sin duda repetiríamos la estancia. Ya en un principio, a nuestra llegada, a las 11 y media de la noche, fuera de horario de comida, nos esperaba una cena inesperada, lo cual es de agradecer. El trato de todo el personal, desde recepción, cocineros, camareros, ... Es insuperable. Las habitaciones amplias y Puerto de la Cruz, el mejor sitio de Tenerife en el que poder alojarse por la actividad del pueblo.
Overnattede 14 nætter i september 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 28. sep. 2020
Estimado Cristian, Gracias por su fantástica puntuación con 5 puntos. Nos alegra mucho que haya disfrutado de su estancia. Todo el personal intenta estar atento a las necesidades de los huespedes y nos es grato saber que lo haya notado. Gracias por su visita y le espereamos pronto de nuevo en nuestro bonito hotel. Saludos cordiales

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
hotel muy limpio, confortable, situación tranquila y rodeado de natureleza. Un diez para el personal ; todos muy amable !!
Overnattede 2 nætter i september 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 24. sep. 2020
Estimado Anonymous, Gracias por su estancia y su valoración tan positiva. Nos alegra mucho que haya disfrutado de su estancia en el Hotel TRH Taoro Garden y nos sería un gran placer saludarle pronto de nuevo. Saludos cordiales

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
+ Huone oli puistoon päin mistä iltaisin kuului vain linnulaulu ennen auringonlaskua. + Reception - Hotellin ravintolan taso ei kummoinen. Pari kertaa tilattu juomavesi tarjoiltiin lämpimänä joten täytyi sitten erikseen tilausta tehdessä pyytää että vesi olisi kylmää.
Overnattede 27 nætter i februar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Anonymous, Thank you for your feedback and for your visit to the Hotel TRH Taoro Garden. We are pleased to hear that you liked the relaxing and quiet atmosphere in our beautiful hotel. On the other hand, we are sorry for the miss understanding in the restaurant, but we normally serve cold bottled water when you ask for it because most of the people want it not from the fridge. Once again thank you for your stay and we hope to welcome you soon once again. Best regards

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff service was terrific, the hotel grounds were well kept
Overnattede 7 nætter i februar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Anonymous, Thank you for your fantastic feedback and we would share your lovely words about the staff with them. We are very proud of our team and we hope to welcome you soon again in our beautiful hotel. Best regards

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Netheid en het vriendelijke personeel. Na de zandstorm werd door al het personeel alles gedaan om weer een schone omgeving en zwembad te krijgen.
Overnattede 5 nætter i februar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Anonymous, Thank you for your feedback with a maximum of 5 points, which means for us that you really enjoyed your holidays in our beautiful hotel. We are really sorry that your holidays were interrupted by this meteorological phenomenon but we appreciate so much that you realized our hard work to clean everything as soon as possible for our guests. Thank you very much for your stay and we hope to welcome you soon once again. Best regards

6/10 Okay

Christian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2020
Svar fra Barbara Kogl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Christian, Thank you for your stay and for your feedback. Of course, we wanted to know in which points we could improve, because the satisfaction of our clients is most important for us. Perhaps we could fulfill t all your wishes in your next stay. Best regards

8/10 Udmærket

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
superbe hotel dans un havre de paix au milieu de la ville de PUERTO. notre chambre était au rez de jardin avec petite terrasse. loin de la mer mais tellement calme..reveilles par les oiseaux.. personnel hyper souriant et disponible malgré le nombre de clients..les buffets sont copieux et tres varies pour tous les gouts..je suis vegetarienne et il y avait de quoi me rassasier. .tout est propre ..jardin luxurieux...parking proche gratuit.. que du bonheur sauf l insonorisation des chambres..on savait que le voisin du dessus était leve…acces a la ville par des escaliers..prévoyez des bons mollets...tres bien pour eliminer ... j y reviendrais avec grand plaisir..merci
Overnattede 7 nætter i februar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 4. apr. 2020
Chèr/e Anonymous, Merci pour votre évaluation fantastique et vos aimables paroles. Nous sommes très heureux que vous ayez apprécié vos vacances et essayons d'améliorer certains aspects de votre chambre pour répondre à votre entière satisfaction. Merci pour votre visite et votre recommandation et nous espérons vous revoir bientôt au TRH Taoro Garden Hotel. Avec nos meilleures salutations

10/10 Fremragende

Verificeret rejsende

Overnattede 7 nætter i januar 2020
Svar fra Barbara Kögl - RRPP Hotel TRH Taoro Garden den 1. apr. 2020
Dear Anonymous, Thank you for your fantastic feedback and we are so glad to hear that you had a wonderful stay at the Hotel TRH Taoro Garden. Hopefully, we could welcome you soon once again. Best regards

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2020

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nettes Personal, grosses Zimmer und feines Frühstück
Overnattede 6 nætter i januar 2020

8/10 Udmærket

Verificeret rejsende

Overnattede 7 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, very friendly and helpful. Good location to reach every part of the town on foot. Wonderful massage treatment.
Overnattede 7 nætter i december 2019

10/10 Fremragende

JJ, Peak District, UK

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in beautiful, peaceful location. Good size, comfortable room, excellent food and very friendly and helpful staff. Ideal for a relaxing holiday but not the place to stay if you like night life.
Overnattede 7 nætter i december 2019