Kære hr. Niels,Tak for at dele dine kommentarer om dit seneste ophold hos os. Vores receptionspersonale modtager normalt meget gode kommentarer fra vores kunder, vi beklager, hvis du på noget tidspunkt ikke har følt dig velkommen af dem. Vores minibar er à la carte, derfor er den tom ved ankomst og fyldes efter kundens ønske med deres yndlingsprodukter.Vi sørger for en flaske vand per person ved ankomst sammen med te- og kaffeservice.En hjertelig hilsen

Kære gæst, Mange tak for dine kommentarer. Vi håber at se dig snart igen. Med venlig hilsen.

Dear Guest, Thank you for sharing your review of our hotel. We lament the shortcomings which you perceived during your stay with us. We are sorry that the food was not to your liking: our buffet restaurant La Finca offers a wide variety of choice, including a cold station with salads, cheese, cold meat, etc.; a hot station with different type of dishes including vegetarian ones; a station for pasta and pizza, and another for dessert; as well as the show-cooking where our chefs prepare 2 types of fish and 2 types of meat in front of guests. We are surprised to hear your comments about our staff, as their service is highly valued among our guests in general; we are sorry if the service did not meet your expectations. For the Summer season, our entertainment team has introduced parties in our pool bar from 20.00h to 23.00h so that our guests can enjoy a drink on the terrace with chill out music; we are sorry if this was not to your taste. We also offer our main show in the bar hall (floor -2 ) every evening. We have an ongoing maintenance and replacement plan and our rooms have been updated in various respects in recent times; our website and the brochures of the various agencies confirm that a third person in a double room will be accommodated on a sofa-bed. These sofa-beds have viscoelastic material, measure 190cm x 100cm x 10cm; and they have been newly replaced in the last year. With respect to the Wi-Fi, we apologise if the signal was weak at some points during your holiday; we are in contact with our supplier regarding this matter. All our rooms are equipped with a mini bar (not a fridge) to keep the products chilled. Costa Adeje Gran Hotel has an ongoing improvement & maintenance plan and many of our installations and facilities have been upgraded over the past few years, such as our restaurant and the redecoration of our rooms

Dear Lisa,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Gerry,Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear John,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Best regards

Dear David,Thank you for your comments and suggestions, which will be taken into account for future improvements.Regards

Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and shortcomings you experienced during your stay, as we understand the importance of maintaining high standards in all aspects of our hotel.Your feedback regarding room facilities and turn down service have been noted, and we will review these aspects to ensure they meet the expectations of our guests.Regarding the sunbed reservation policy, this is generally appreciated by our guests, nevertheless, we will review our procedures to ensure they are fair and accommodating to all customers.We apologize once again for the issues you encountered and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Caro ospite,Grazie per aver assegnato al nostro hotel questa eccellente valutazione. Speriamo che resterai di nuovo con noi in futuro.Saluti

Dear Adriana,Thank you for your comments and suggestions, which will be taken into account for future improvements.Regards

Dear Guest,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve.We are pleased you enjoyed your stay and hope to see you again in the future.Best regards

Dear Guest,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Our refurbishment is due to begin in January 2025.Best regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Giorgio,Thank you for your kind remarks.We hope to see you again in one of our GF hotels.Kind regards

Dear Natalie,Thank you for the high score you have awarded our hotel and for your kind recommendation.We hope to see you again soon.Best regards

Dear Stuart,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Estimado Néstor,Gracias por otorgar a nuestro hotel esta excelente calificación. Esperamos que se quede con nosotros nuevamente en el futuro.Saludos cordiales

Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the cleanliness of the hotel; we can say that we work continually to keep our establishment in the best condition for the comfort of all our guests.Regarding the balcony lights and the pool opening times, we take note of your opinion and will review these matters for the future.We're delighted to hear that you enjoyed the breakfast offerings, and we'll strive to maintain the excellence you experienced.Thank you for your visit.Regards,

Cher invité,Merci d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez passé une excellente semaine dans notre hôtel et que vous avez apprécié notre architecture unique, notre atmosphère sereine et la disponibilité de chaises longues.Nous sommes heureux que vous ayez apprécié nos repas riches et variés et nous sommes ravis d'apprendre que le petit-déjeuner a été mémorable pour vous.Nous nous excusons pour la gêne occasionnée concernant la politique relative aux bouteilles d'eau pendant le déjeuner et le dîner. Vos commentaires sont précieux et nous reverrons nos politiques pour garantir une expérience plus satisfaisante à nos clients.Merci d'avoir recommandé notre hôtel et nous espérons vous accueillir à nouveau pour un autre merveilleux séjour dans le futur.Cordialement,

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

尊敬的客人，感谢您的客气话。我们希望将来能见到您。问候

Dear Mary,Thank you for sharing your experience at our hotel in Adeje. We're delighted to hear that you had a lovely stay and enjoyed the amenities we offer for families, including pool tables, air hockey, and nightly entertainment. Your feedback regarding the need for modernization and the water bottle policy is duly noted and will be shared with our management team for consideration. We apologize for any inconvenience with the bathroom and assure you that we will address this promptly. We're glad you found our location convenient and hope to welcome you back for another enjoyable stay in the future.Best regards,

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear Claire, We regret the delay which you experienced on arrival. We know now that you had amended your booking with Hotels.com, but they sent us a cancellation by mistake instead of the modification. As you mention, we were very busy on these dates but we managed to find you a room so we are pleased that there was a positive outcome and you were able to enjoy the rest of your stay. We appreciate your loyalty and the high score you have awarded our hotel.We hope to see you again soonRegards

Liebe Gast, VVielen Dank für deine wunderbare Bewertung! Es freut uns sehr, dass dir unsere schönen Zimmer, aufmerksames Personal und gutes Essen gefallen haben. Dein Feedback zum Frühstücksraum schätzen wir und werden es definitiv berücksichtigen. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße,

Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Kæri gestur,Þakka þér fyrir að deila athugasemdum þínum, við erum ánægð með að þú hafir notið dvalarinnar.Við vonumst til að sjá þig aftur í næstu heimsókn þinni til Tenerife.Bestu kveðjur

Dear Guest, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards

Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards

Dear Sean,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards

Dear David,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Best regards

Dear Nicola,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve. Please don't hesitate to contact us before a future visit to request your preferred location in the hotel.We hope to see you again in the future.Best regards

Dear Jaana,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel clean and enjoyed your time with us. It's great to know that the staff was friendly and helpful, and that you enjoyed the breakfast.We're sorry to hear that our a la carte restaurant, La Laja, did not meet your expectations in terms of value for money. Your feedback regarding this is important and we'll take it into consideration for possible future changes to our menu. We hope to have the chance to welcome you back for another enjoyable stay in the future.Regards

Dear Darren,Thank you for the excellent score you have awarded our hotel. We look forward to seeing you again in the future.With best regards