Hi Scott, thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the service we provide. We can't wait to have you back! Looking forward to see you soon.

We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!

Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

Thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed our facilities, including the two pools, indoor and outdoor, as well as our surrounding gardens. It's wonderful to know that you found your room spacious and the bed comfortable, and that you also enjoyed the inviting lounge area.However, we are sincerely sorry to hear about the challenges you experienced with our service during your stay. Your feedback regarding the slow and late check-in process, as well as the lack of hospitality while waiting, is concerning. We strive to provide efficient and welcoming service to all our guests, and we apologise for the inconvenience caused.We have taken note of your comments regarding the incorrect food order, the temperature of the soup, and the breakfast service. This does not meet the high standards we aim to deliver, and we will address these issues with our restaurant and kitchen teams to ensure that such incidents are not repeated in the future.Regarding the extra 10 "tray charge" for room service, we understand your concern. We will review our pricing structure to ensure it aligns with industry standards and provides clarity to our guests.We appreciate your valuable feedback, as it helps us to identify areas for improvement. Please accept my apologies once again for the inconvenience caused during your stay. Should you choose to visit us again, we assure you that we will do our utmost to exceed your expectations.

Thank you for taking the time to provide us with a review of your recent visit Lilianfels Resort & Spa. We were pleased to hear that our team was able to accommodate your request and helped made your experience with us a pleasant one and we look forward to seeing you again soon!

We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

We thank you so much for your recent visit and for your rating. If there is anything you wish to comment on, please feel free to do so! We hope to welcome you soon!

Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. We were pleased to hear that our team made your experience with us a pleasant one and we look forward to seeing you again soon!

We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we are thrilled to hear that you have enjoyed our facilities! We hope that you will soon visit us again at Lilianfels Resort & Spa

We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

Hi Kazuaki, We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

We thank you so much for your recent visit and also for letting us know about your experience. Our team loves hearing from our guests and we hope that you will soon visit us again at Lilianfels Resort & Spa

Thank you for taking the time to provide us with a review of your recent visit to Lilianfels Resort & Spa. Thank you for your feedback. This will be shared to the team accordingly for improvement. We hope and look forward to seeing you again soon!

Hi Dalia, thank you for sharing your feedback with us. We are truly sorry to hear about your experience at our restaurant. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our team. Our Restaurant Manager will be in touch with you at her earliest for further discussion.

Hi Sonja, thank you so much for your kind words! We're thrilled to hear that you and your daughter enjoyed your stay and found our accommodations to be quaint and pretty. We hope to welcome you back again soon!